SonderMind
SonderMind provides technology-driven solutions for therapists and individuals seeking therapy.
Denver, CO

Director of Credentialing Operations at SonderMind

| Greater Denver Area
Sorry, this job was removed at 4:41 a.m. (MST) on Thursday, November 11, 2021
Find out who's hiring in Colorado.
See all Operations jobs in Colorado
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Our purpose

SonderMind is a VC-backed digital health company redesigning behavioral health through covered and timely access, increased utilization, and data-validated quality outcomes. We are a team of Explorers, Builders, and Change Makers democratizing the complicated world of behavioral healthcare for therapists and clients alike.


How you’ll make an impact

The Director of Credentialing Operations will be responsible for overseeing SonderMind’s credentialing program to assure compliance with payor’s credentialing requirements, delegated agreements and NCQA requirements. In this role, you will build a credentialing program that  exceeds quality and compliance standards, and provides a best-in-class experience for our providers. You will also be responsible for designing and implementing processes and procedures that continue to move our business forward. 


Success looks like
  • Learn our current credentialing processes, understand areas of strengths and weaknesses.  Develop a plan to improve upon our current process. 
  • You are seen as the Subject Matter Expert with all things credentialing across the company
  • Work cross-functionally with company leaders to improve upon process flow to maintain best-in-class operations and quality for our providers
  • Mentor and coach team in a remote and hybrid environment

What you’ll do
  • Maintain an NCQA compliant program at all times
  • Ensure sure all Medicare entity and provider assignment applications are filed with Medicare in a timely manner to support SonderMind’s expansion
  • Manage all Credentialing Committee operations under partnership with our Chief Medical Officer
  • Vendor management with our credentialing verification organization (CVO)
  • Partnering closely with payor operations on all activities including: managing new payor setups, supporting delegated credentialing contracting processes and solving credentialing and rostering issues as they arise
  • Own the Serious Incident Report (SIR) process for clients and providers (in partnership with Clinical Quality Director)
  • Owning the credentialing, network monitoring, and re-credentialing processes (in partnership with Clinical Quality Director)
  • Ensure providers are abiding by SonderMind’s network policies (in partnership with Clinical Quality Director)
  • Own the process development and staffing to support manual submission of provider credentialing applications to a rapidly expanding portfolio of payors across new markets

What you'll bring with you

Critical Competencies 

  • Customer Focused:  ability to put yourself in our provider’s shoes, focused on the needs, wants, and expectations of our providers.

  • Drive for Results:  bias for action, high intrinsic motivation, thrives under pressure, maximizes opportunities, and makes bold decisions at the right times

  • People Management:  exhibiting the courage and skills to effectively and thoughtfully lead, motivate, and inspire others 

  • Professional Competency:  Deep knowledge of credentialing processes and operations. Knowledge of industry/trends. Always learning and improving 

  • Quality of Work: freedom from errors and mistakes and the ability to consistently meet objectives; high attention to detail.

  • Strategic Perspective: understands the position of the organization with a global context. Able to anticipate future trends, consequences, and opportunity-costs, and to map a clear path of acceleration toward strategic opportunities.


Experience 

  • Trained/certified in NCQA
  • 7 +years of direct credentialing experience with a minimum of 2 years of leadership experience 
  • Ability to manage a remote team/hybrid team
  • Outstanding attention to detail
  • Ability to build and implement process flows as well as manage process flow metrics
  • Experience adapting day-to-day process flows depending on unanticipated variables that the business might encounter
  • Proven experience in iterating through small, manual pilots and building scaled operations in areas where it makes sense
  • Demonstrated experience in building structure where it previously did not exist. Can be a steady, mature pilot of the proverbial plane that is being built while in the air
  • Ability to work cross-functionally
  • Bachelor’s degree required
  • Master’s degree preferred
  • Behavioral health experience preferred

Other Details

  • This role can sit in the following cities: Denver, CO, Austin, TX, Seattle, WA, Boston, MA, Madison, WI, Pittsburgh, PA, Raleigh, NC, Chicago, IL 
  • Compensation range for this position is $110,000-$125,000. Actual title and compensation is commensurate with experience and skills. 

What we value
  • Transparency: We say what we mean and mean what we say
  • Bucketworthiness: We can be relied upon to not let our bucket leak 
  • Ownership: We take initiative to act before being asked 
  • Courage: We move fast, take calculated risks and (sometimes) fail 
  • Empathy: We treat others with respect and assume their best intentions
  • Passion: We loosely hold strong opinions, debate and then commit forcefully


Commitment to an Inclusive Workplace

Mental wellness impacts people of every community. At SonderMind, building and supporting a diverse workforce is foundational to our goal to redesign behavioral healthcare to be more approachable and accessible. SonderMind is a committed equal opportunity employer and provides a workplace that will not tolerate discrimination or harassment.

Our employees may be exposed to sensitive personal information throughout their regular duties. For this reason, we maintain exceptionally high expectations of ethical conduct and require all incoming employees to pass a background check.




Our Employee Benefits Philosophy

As a leader in redesigning behavioral health we are walking the walk with our employee benefits package. We focus on meeting SonderMinders wherever they are and supporting them in all facets of their life with both mental and physical aspects in mind. Where most companies say "good enough" we ask ourselves "how can we do better." That includes:

  • Therapy coverage benefits to enable our employees to get the care they need
  • Employer-paid disability & AD&D to cover life's unexpected - not only that, we cover the difference in salary for up to Eight weeks of short-term disability leave
  • Eight weeks of paid parental leave (if the parent also qualifies for STD, this benefit is in addition)
  • A generous PTO policy and a company mandate of at MINIMUM three-weeks of PTO a year; flexible work-from-home policy
  • A commitment to reward our team members for the long-term success and growth of SonderMind with stock option grants and bonus potential
  • Competitive market salary, up-to 4% salary company match on 401K, professional development and advancement opportunities as we rapidly scale, and so much more.

See More
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Where we are

While we can't share our exact office location, know that we have easy access to public transit options and plenty of restaurants and bars nearby.

Technology we use

  • Engineering
  • Product
    • JavascriptLanguages
    • RubyLanguages
    • HTMLLanguages
    • AngularJSFrameworks
    • Ruby on RailsFrameworks
    • Google AnalyticsAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • SketchDesign
    • NotionManagement

What are SonderMind Perks + Benefits

SonderMind Benefits Overview

SonderMind was awarded #1 Best Place to Work by the Denver Business Journal two years in a row! We don't know for sure, but we think it has something to do with our authentically collaborative environment, supportive leave and remote policies through COVID, and opportunities to learn and grow every day!

Culture
Volunteer in local community
Team members are encouraged to promote volunteering. SonderMinders have participated in Soup Kitchens, KindKyts, blood drives, and more!
Partners with Nonprofits
We collaborate dozens of local community organizations to increase access to therapy and to support our providers.
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Mean gender pay gap below 10%
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Employer-paid disability & AD&D to cover life's unexpected - not only that, we cover the difference in salary for up to eight weeks of short-term disability leave
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Mental Health Benefits
We provide mental health benefits including $0 copay for therapy sessions on most of our healthcare plans.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
SonderMind provides employees with a 401(k) match. We match 4% of contributions up to 4% of an employee's annual gross pay.
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
While we are not required to provide FMLA by law, we believe in the importance of personal medical leave and have a policy to provide up to 12 weeks leave for eligible employees.
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
We have an unlimited PTO policy for exempt employees; non-exempt employees receive 18 days PTO in addition to paid holidays, jury duty, and bereavement leave. Additional days are added for tenure.
Paid Holidays
Perks & Discounts
Casual Dress
Company Outings
SonderMind employees engage in group outings at least once a month for events such as our quarterly book club, a Star Wars Premiere night, escape rooms, and much more!
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
We encourage employees to pursue educational opportunities to advance their careers from Mental Health First Aid, to Start Up Week conferences, to online courses that are expensed to the company.
Lunch and learns
SonderMind hosts a monthly SonderSeries for employees to learn more about each department, about our field, and to share their expertise.
Cross functional training encouraged
Promote from within
Time allotted for learning
Online course subscriptions available

Additional Perks + Benefits

While the list of benefits above does a good job of highlighting our benefits, our office is always looking to adopt benefits and programs that our employees request. Employee-Lead initiatives are the bread and butter of our office; don't see something you'd like above? Join our team and help us make it a priority!

An Insider's view of SonderMind

How would you describe the company’s work-life balance?

I'm really lucky to work with a team that genuinely cares about the mission & are dedicated to making it a success. With that comes a lot of trust from leadership. We are encouraged to work efficiently, not measured by the hours we spend at our desk. As long as we are adhering to milestones & timelines, where & when we work is not questioned.

Clarissa

Manager of UX/UI Design

What projects are you most excited about?

As part of Sondermind’s goal to be a complete solution for therapists & their patients, we handle all the therapists' billing, insurance billing, & invoicing. We’re continually expanding out this functionality, & I’m really excited to provide more robust & convenient features to make it easier for people to get therapy & for therapists to get paid.

Anthony

Senior Software Engineer

What makes someone successful on your team?

It's important to me to find someone that aligns with our core values. This person contributes their fair share, is motivated and invested in achieving our goals, and believes in our mission. I'm looking for individuals that care for their teammates and the company and is willing to go above & beyond their job description.

Jenny

Director of Revenue Operations

How do you empower your team to be more creative?

This all comes back to our core value of Courage. Risk-taking is part of the fabric of SonderMind & creativity is risk-taking on a very personal level. It's having the courage to think differently. The team is empowered via our very public celebrations of courage & highlighting how it's OK even when the results fall short the first time.

Brannan

Chief Development Officer

What’s the vibe like in the office?

Refreshing is the word that comes to mind! Everyone treats you with genuine care & everyone helps each other succeed which is such a rarity in my opinion. You can just feel it in the air that everyone is pushing for success because we all believe in what we are doing.

Jasmine

Associate Manager of Customer Operations

Jobs at SonderMind
13

All Jobs
All Jobs
Finance
Dev + Engineer
Operations
Product
Project Mgmt
Tap to close

Software Engineer III

SonderMind
Greater Denver Area
1 day ago
+33
Our Purpose SonderMind is a VC-backed digital health company redesigning behavioral health through covered and timely access, increased utilization, and data-validated quality outcomes. We are a team of Explorers, Builders, and Change Makers democratizing the complicated world of behavioral healthcare for therapists and clients alike. How you'll make an impact  As a Software Engineer on our Data Science team, you will help design, develop, and

Director of Product

SonderMind
Greater Denver Area
1 day ago
+33
Our purpose SonderMind is a VC-backed digital health company redesigning behavioral health through covered and timely access, increased utilization, and data-validated quality outcomes. We are a team of Explorers, Builders, and Change Makers democratizing the complicated world of behavioral healthcare for therapists and clients alike. How you'll make an impact The mission of the Director of Product is to craft the strategy and lead the execution

Wellness Coordinator

SonderMind
Greater Denver Area
1 day ago
+33
Our purpose SonderMind is a VC-backed digital health company redesigning behavioral health through covered and timely access, increased utilization, and data-validated quality outcomes. We are a team of Explorers, Builders, and Change Makers democratizing the complicated world of behavioral healthcare for therapists and clients alike. How you’ll make an impact SonderMind is hiring a Customer Service Representative (known as Wellness Coordinators)

Senior Product Manager- Search & Matching Algorithms

SonderMind
Greater Denver Area
1 day ago
+33
Our purpose SonderMind is a VC-backed digital health company redesigning behavioral health through covered and timely access, increased utilization, and data-validated quality outcomes. We are a team of Explorers, Builders, and Change Makers democratizing the complicated world of behavioral healthcare for therapists and clients alike. About this Role We are  seeking to hire a Senior Product Manager to own the strategy and tactical execution for

Senior Product Manager (B2B)

SonderMind
Greater Denver Area
1 day ago
+33
Our purpose SonderMind is a VC-backed digital health company redesigning behavioral health through covered and timely access, increased utilization, and data-validated quality outcomes. We are a team of Explorers, Builders, and Change Makers democratizing the complicated world of behavioral healthcare for therapists and clients alike. How you'll make an impact As a Senior Product Manager you will  own the strategy and tactical execution for

Scrum Master

SonderMind
Greater Denver Area
1 day ago
+33
Our Purpose SonderMind is a VC-backed digital health company redesigning behavioral health through covered and timely access, increased utilization, and data-validated quality outcomes. We are a team of Explorers, Builders, and Change Makers democratizing the complicated world of behavioral healthcare for therapists and clients alike.    How you'll make an impact   The Scrum Master will work closely with the Agile teams to influence, motivate,

IT Manager

SonderMind
Greater Denver Area
1 day ago
+33
  Our purpose SonderMind is a VC-backed digital health company redesigning behavioral health through covered and timely access, increased utilization, and data-validated quality outcomes. We are a team of Explorers, Builders, and Change Makers democratizing the complicated world of behavioral healthcare for therapists and clients alike. How you’ll make an impact The mission of the IT Manager is to ensure that SonderMind team members have the

Implementation Specialist

SonderMind
Greater Denver Area
1 day ago
+33
SonderMind is hiring an Implementation Specialist to implement and support Medical Behavioral Integration models with our healthcare partners. We are searching for an operationally-minded problem solver to implement existing solutions and develop improved solutions to streamline the client experience between healthcare practices and SonderMind providers. In this position, you will use skills in project management, solution design, and problem

Financial Analyst

SonderMind
Greater Denver Area
1 week ago
+33
  Our purpose SonderMind is a VC-backed digital health company redesigning behavioral health through covered and timely access, increased utilization, and data-validated quality outcomes. We are a team of Explorers, Builders, and Change Makers democratizing the complicated world of behavioral healthcare for therapists and clients alike. How you'll make an impact  In this role, you will work closely with the finance leadership team in analyzing &

Senior Software Engineer

SonderMind
Greater Denver Area
1 week ago
+33
SonderMind is hiring Senior Software Engineers with strong Ruby on Rails experience to support our network of clients & providers. As a Senior Software Engineer, you will be able to make immediate impact on design and implementation decisions with the team. You will drive and participate in design sessions as well as constantly evaluate technologies and trends to be leveraged to optimize our platform. You will join a motivated team that

Provider Education Coordinator

SonderMind
Greater Denver Area
2 weeks ago
+33
Our purpose SonderMind is a VC-backed digital health company redesigning behavioral health through covered and timely access, increased utilization, and data-validated quality outcomes. We are a team of Explorers, Builders, and Change Makers democratizing the complicated world of behavioral healthcare for therapists and clients alike. How you’ll make an impact The mission of the Provider Education coordinator is to create a first-class experience

Director of Credentialing Operations

SonderMind
Greater Denver Area
2 weeks ago
+33
Our purpose SonderMind is a VC-backed digital health company redesigning behavioral health through covered and timely access, increased utilization, and data-validated quality outcomes. We are a team of Explorers, Builders, and Change Makers democratizing the complicated world of behavioral healthcare for therapists and clients alike. How you’ll make an impact The Director of Credentialing Operations will be responsible for overseeing SonderMind

Manager, Technical Accounting

SonderMind
Greater Denver Area
3 weeks ago
+33
Our purpose SonderMind is a VC-backed digital health company redesigning behavioral health through covered and timely access, increased utilization, and data-validated quality outcomes. We are a team of Explorers, Builders, and Change Makers democratizing the complicated world of behavioral healthcare for therapists and clients alike.  How you’ll make an impact You will make an impact by assisting with bringing all accounting functions in-house.