SonderMind
SonderMind provides technology-driven solutions for therapists and individuals seeking therapy.
Denver, CO

Director of Clinical Engagement at SonderMind

| Greater Denver Area
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About SonderMind

The need for mental health support has never been more acute yet frustrations abound for individuals unable to access care. With our recent successful Series B round of funding (https://tcrn.ch/3bXyvQW), our rapidly growing team is more prepared than ever to redesign behavioral health to become more accessible, approachable and utilized. If you enjoy a challenge and being part of a mission with big aspirations, SonderMind may be the place for you! 

Job Overview 

SonderMind is seeking to hire a Director of Clinical Engagement to increase engagement, build community, and provide evidence-based analytics to our increasing network of licensed therapists. In this role, the Director of Clinical Engagement will  develop and execute SonderMind's engagement strategies in order to activate, evaluate, educate and motivate the SonderMind Provider Network and promote the client-provider-SonderMind relationship. As our ideal candidate, you have a clinical background with proven expertise in working with multiple stakeholders to successfully launch clinically relevant, consumer-facing product or service line. 

Expected Outcomes 

Short-term

  • Within one month, working with Provider Success team to begin standing up an iterative needs assessments with the SonderMind Provider Network (SPN) to ensure we are on target for improvements in education, clinical resources, practice supports and general ecosystem services.  Human-centered design approach.  

  • Within one month , working with CMO to devise a strategy to improve PRO utilization, education and begin driving Feedback Informed Care with the ultimate goal of Measurement Based Care (see long-term)

  • Within two months, in conjunction with the Clinical team, work with stakeholders to fully drive PRO processes in the intake and follow-up products including the expansion of symptom-based PROs and urgency questionnaires 

  • Within two months, in conjunction with Provider Success, Payor Ops and Clinical team, assist in the operationalization of the tiered provider network with corresponding quality metrics, requirements, incentives and SPN communication strategy.

Moderate-term

  • Within three months, work with Clinical team, Quality Improvement Committee and key stakeholders in Provider Success, Product and Engineering to build out other evidence-based PROs including functional and therapeutic alliance assessments

  • Within three months, collaborate with the CMO, Manager of Clinical Operation and the analytics team to iterate on existing clinical dashboards that quality, access and engagement metrics report into

  • Within three months, execute on SPN needs assessment with rolling out new provider and client offerings through either SonderMind built or procuring partnerships with third-party, white-lableled entities 

  • Within three months, work in conjunction with Director of Clinical Programs to expand med practices toward stepped/ collaborative care models using PROs within medical practices 

Long-term

  • Work as part of a team to drive true Measurement Based Care across the entire SPN and expand upon our offerings

  • Build the Ecosystem through garnering stakeholder and market feedback to iterate and expand SPN solutions in the realms of educational, training, connectivity, and client engagement 

  • Continue to iterate and support tiered and specialized provider networks 


Gotta Haves

  • Previous experience as a master’s-level clinician or above (LCSW, PhD, PsyD or equivalent) 

  • Systems work including quality improvement efforts in disseminated provider networks

  • High competence in clinical data analytics 

  • Proven experience in disseminating best practices and measurement-based care

  • Proven ability to get things done and achieve results in a cross functional environment

  • Ability to work under pressure, plan personal workload effectively and influence others

  • Ability to inspire confidence and create trust

Nice to Haves

  • Previous clinical leadership experience with start-up environment

  • Recent or current active clinical experience 

  • Experience with conducting research grade studies 

Benefits

  • Experience and Career Growth. You will be part of the core team as the company enters a major growth phase. We always look to promote first from within and everyone on the team is taking on multiple roles. We don’t know how to say “that isn’t my job.”

  • Startup Environment. From our great downtown location, to unlimited coffee and healthy snacks, to a 2019& 2020 Best Place to Work office culture, things are changing and improving EVERY SINGLE DAY. 

  • Benefits. SonderMind provides exceptional employee benefits including covering the majority of dental, vision, and medical premiums. Mental health copays are covered at 100% for most medical plans. 401k matching for up to 4% salary deferred. 

  • Stock Option Grant. We want all of our team to be focused on long-term success and growth.

  • Mandatory Vacations. We’ve read the research and it is clear – employees who take vacation are more productive, happier and compensated more. SonderMind has an unlimited vacation policy, but REQUIRES employees to take a minimum of 3 weeks of vacation per year.

  • Competitive Start-Up Salary. We all need to eat, right?
     

 

SonderMind Inc. is an equal opportunity employer. Our employees may be exposed to sensitive personal information throughout their regular duties. For this reason, we maintain exceptionally high expectations of ethical conduct and require all incoming employees to pass a background check. 

 

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Where we are

While we can't share our exact office location, know that we have easy access to public transit options and plenty of restaurants and bars nearby.

Technology we use

  • Engineering
  • Product
    • JavascriptLanguages
    • RubyLanguages
    • HTMLLanguages
    • AngularJSFrameworks
    • Ruby on RailsFrameworks
    • Google AnalyticsAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • SketchDesign
    • NotionManagement

What are SonderMind Perks + Benefits

SonderMind Benefits Overview

SonderMind was awarded #1 Best Place to Work by the Denver Business Journal two years in a row! We don't know for sure, but we think it has something to do with our authentically collaborative environment, supportive leave and remote policies through COVID, and opportunities to learn and grow every day!

Culture
Volunteer in local community
Team members are encouraged to promote volunteering. SonderMinders have participated in Soup Kitchens, KindKyts, blood drives, and more!
Partners with Nonprofits
We collaborate dozens of local community organizations to increase access to therapy and to support our providers.
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Mean gender pay gap below 10%
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Employer-paid disability & AD&D to cover life's unexpected - not only that, we cover the difference in salary for up to eight weeks of short-term disability leave
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Mental Health Benefits
We provide mental health benefits including $0 copay for therapy sessions on most of our healthcare plans.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
SonderMind provides employees with a 401(k) match. We match 4% of contributions up to 4% of an employee's annual gross pay.
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
While we are not required to provide FMLA by law, we believe in the importance of personal medical leave and have a policy to provide up to 12 weeks leave for eligible employees.
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
We have an unlimited PTO policy for exempt employees; non-exempt employees receive 18 days PTO in addition to paid holidays, jury duty, and bereavement leave. Additional days are added for tenure.
Paid Holidays
Perks & Discounts
Casual Dress
Company Outings
SonderMind employees engage in group outings at least once a month for events such as our quarterly book club, a Star Wars Premiere night, escape rooms, and much more!
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
We encourage employees to pursue educational opportunities to advance their careers from Mental Health First Aid, to Start Up Week conferences, to online courses that are expensed to the company.
Lunch and learns
SonderMind hosts a monthly SonderSeries for employees to learn more about each department, about our field, and to share their expertise.
Cross functional training encouraged
Promote from within
Time allotted for learning
Online course subscriptions available

Additional Perks + Benefits

While the list of benefits above does a good job of highlighting our benefits, our office is always looking to adopt benefits and programs that our employees request. Employee-Lead initiatives are the bread and butter of our office; don't see something you'd like above? Join our team and help us make it a priority!

An Insider's view of SonderMind

How would you describe the company’s work-life balance?

I'm really lucky to work with a team that genuinely cares about the mission & are dedicated to making it a success. With that comes a lot of trust from leadership. We are encouraged to work efficiently, not measured by the hours we spend at our desk. As long as we are adhering to milestones & timelines, where & when we work is not questioned.

Clarissa

Manager of UX/UI Design

What projects are you most excited about?

As part of Sondermind’s goal to be a complete solution for therapists & their patients, we handle all the therapists' billing, insurance billing, & invoicing. We’re continually expanding out this functionality, & I’m really excited to provide more robust & convenient features to make it easier for people to get therapy & for therapists to get paid.

Anthony

Senior Software Engineer

What makes someone successful on your team?

It's important to me to find someone that aligns with our core values. This person contributes their fair share, is motivated and invested in achieving our goals, and believes in our mission. I'm looking for individuals that care for their teammates and the company and is willing to go above & beyond their job description.

Jenny

Director of Revenue Operations

How do you empower your team to be more creative?

This all comes back to our core value of Courage. Risk-taking is part of the fabric of SonderMind & creativity is risk-taking on a very personal level. It's having the courage to think differently. The team is empowered via our very public celebrations of courage & highlighting how it's OK even when the results fall short the first time.

Brannan

Chief Development Officer

What’s the vibe like in the office?

Refreshing is the word that comes to mind! Everyone treats you with genuine care & everyone helps each other succeed which is such a rarity in my opinion. You can just feel it in the air that everyone is pushing for success because we all believe in what we are doing.

Jasmine

Associate Manager of Customer Operations

Jobs at SonderMind
16

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Finance
Data + Analytics
Dev + Engineer
Operations
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Product Manager

SonderMind
Greater Denver Area
6 hours ago
+33
Our purpose SonderMind is a VC-backed digital health company redesigning behavioral health through covered and timely access, increased utilization, and data-validated quality outcomes. We are a team of Explorers, Builders, and Change Makers democratizing the complicated world of behavioral healthcare for therapists and clients alike. How you'll make an impact We are  seeking to hire a Product Manager to own the strategy and tactical execution

Director of Payor Strategy and Operations

SonderMind
Greater Denver Area
2 days ago
+33
SonderMind is seeking to hire a Director of Payor Strategy and Operations to manage and expand a best-in-class payor relations and operations department. In this role, you will be responsible for building relationships with payors to ensure SonderMind is a provider of choice, as well as ensuring our contractual agreements are negotiated and managed to meet SonderMind's business goals. As our ideal candidate, you will have proven experience

Manager, Data Analytics

SonderMind
Greater Denver Area
2 days ago
+33
Our purpose SonderMind is a VC-backed digital health company redesigning behavioral health through covered and timely access, increased utilization, and data-validated quality outcomes. We are a team of Explorers, Builders, and Change Makers democratizing the complicated world of behavioral healthcare for therapists and clients alike. How you'll make an impact  The Manager, Data Analytics (Provider)  will drive the insights and analytics that

Senior Software Engineer

SonderMind
Greater Denver Area
3 days ago
+33
SonderMind is hiring Senior Software Engineers with strong Ruby on Rails experience to support our network of clients & providers. As a Senior Software Engineer, you will be able to make immediate impact on design and implementation decisions with the team. You will drive and participate in design sessions as well as constantly evaluate technologies and trends to be leveraged to optimize our platform. You will join a motivated team that

Senior Product Manager- Search & Matching Algorithms

SonderMind
Greater Denver Area
4 days ago
+33
Our purpose SonderMind is a VC-backed digital health company redesigning behavioral health through covered and timely access, increased utilization, and data-validated quality outcomes. We are a team of Explorers, Builders, and Change Makers democratizing the complicated world of behavioral healthcare for therapists and clients alike. About this Role We are  seeking to hire a Senior Product Manager to own the strategy and tactical execution for

IT Manager

SonderMind
Greater Denver Area
5 days ago
+33
  Our purpose SonderMind is a VC-backed digital health company redesigning behavioral health through covered and timely access, increased utilization, and data-validated quality outcomes. We are a team of Explorers, Builders, and Change Makers democratizing the complicated world of behavioral healthcare for therapists and clients alike. How you’ll make an impact The mission of the IT Manager is to ensure that SonderMind team members have the

Scrum Master

SonderMind
Greater Denver Area
1 week ago
+33
Our Purpose SonderMind is a VC-backed digital health company redesigning behavioral health through covered and timely access, increased utilization, and data-validated quality outcomes. We are a team of Explorers, Builders, and Change Makers democratizing the complicated world of behavioral healthcare for therapists and clients alike.    How you'll make an impact   The Scrum Master will work closely with the Agile teams to influence, motivate,

Director of Credentialing Operations

SonderMind
Greater Denver Area
1 week ago
+33
Our purpose SonderMind is a VC-backed digital health company redesigning behavioral health through covered and timely access, increased utilization, and data-validated quality outcomes. We are a team of Explorers, Builders, and Change Makers democratizing the complicated world of behavioral healthcare for therapists and clients alike. How you’ll make an impact The Director of Credentialing Operations will be responsible for overseeing SonderMind

Provider Success Coach

SonderMind
Greater Denver Area
1 week ago
+33
SonderMind is seeking to hire a Provider Success Coach to empower our providers to create, grow, and sustain a thriving practice, where they deliver high quality care and improve the lives of clients. Provider Coaches enable providers to be successful by continuously conveying the value and driving the adoption of SonderMind’s tools, resources, community, and programs. As our ideal candidate, you are passionate about building relationships and

Care Coordinator

SonderMind
Greater Denver Area
1 week ago
+33
Our purpose SonderMind is a VC-backed digital health company redesigning behavioral health through covered and timely access, increased utilization, and data-validated quality outcomes. We are a team of Explorers, Builders, and Change Makers democratizing the complicated world of behavioral healthcare for therapists and clients alike. How you’ll make an impact SonderMind is hiring Care Coordinators to support a growing volume of urgent-need

Partnership Manager

SonderMind
Greater Denver Area
1 week ago
+33
SonderMind is hiring a Partnership Manager to support the growth and maintenance of our healthcare system partnerships in various SonderMind markets. We are searching for a strategic, dynamic, and relationship-driven individual to build trusted relationships with healthcare systems, medical practices, and other sites of care in a designated geographic region. In this position, you’ll use skills in relationship building, solving problems, and

Software Engineer, Data Science

SonderMind
Greater Denver Area
1 week ago
+33
Our Purpose SonderMind is a VC-backed digital health company redesigning behavioral health through covered and timely access, increased utilization, and data-validated quality outcomes. We are a team of Explorers, Builders, and Change Makers democratizing the complicated world of behavioral healthcare for therapists and clients alike. How you'll make an impact  As a Software Engineer on our Data Science team, you will help design, develop, and

Cloud Operations Administrator

SonderMind
Greater Denver Area
2 weeks ago
+33
Our purpose SonderMind is a VC-backed digital health company redesigning behavioral health through covered and timely access, increased utilization, and data-validated quality outcomes. We are a team of Explorers, Builders, and Change Makers democratizing the complicated world of behavioral healthcare for therapists and clients alike. How you’ll make an impact This role will be primarily responsible for supporting our production environment and

Director of Clinical Quality

SonderMind
Greater Denver Area
3 weeks ago
+33
SonderMind is hiring a Director of Clinical Quality to develop and execute quality strategies in order to continuously improve clinical initiatives and promote SonderMind’s value through data, best-practices, and innovation. In this role, you will assess opportunities for quality improvement throughout the client and provider journeys, as well as create and drive quality improvement strategies across departments. Your success will be dependent on

Finance Manager

SonderMind
Greater Denver Area
3 weeks ago
+33
   SonderMind is seeking a Finance Manager to assist in the development, socialization, and implementation of our competitive positioning and pricing strategy in new & existing markets. In this role, you will be responsible for evaluating SonderMind’s current competitive landscape, formulating a pricing strategy, and making strategic recommendations based on data analysis, market research, and cross-functional feedback. You will be a

Director of Product, Provider Experience

SonderMind
Greater Denver Area
3 weeks ago
+33
What you'll do Shape the vision and roadmap for Sondermind’s provider experience by working in tight collaboration with the company leadership and key stakeholders. Build deep, collaborative partnerships with cross-functional leaders across our Engineering, Design, Marketing, Clinical and Operation teams to deliver on the product vision. Build innovative, delightful products and experiences to fundamentally transform the mental health space by combining the best of humans and technology.