Director of Clinical Engagement

About SonderMind

The need for mental health support has never been more acute yet frustrations abound for individuals unable to access care. With our recent successful Series B round of funding (https://tcrn.ch/3bXyvQW), our rapidly growing team is more prepared than ever to redesign behavioral health to become more accessible, approachable and utilized. If you enjoy a challenge and being part of a mission with big aspirations, SonderMind may be the place for you! 

Job Overview 

SonderMind is seeking to hire a Director of Clinical Engagement to increase engagement, build community, and provide evidence-based analytics to our increasing network of licensed therapists. In this role, the Director of Clinical Engagement will  develop and execute SonderMind's engagement strategies in order to activate, evaluate, educate and motivate the SonderMind Provider Network and promote the client-provider-SonderMind relationship. As our ideal candidate, you have a clinical background with proven expertise in working with multiple stakeholders to successfully launch clinically relevant, consumer-facing product or service line. 

Expected Outcomes 

Short-term

• Within one month, working with Provider Success team to begin standing up an iterative needs assessments with the SonderMind Provider Network (SPN) to ensure we are on target for improvements in education, clinical resources, practice supports and general ecosystem services.  Human-centered design approach.  

• Within one month , working with CMO to devise a strategy to improve PRO utilization, education and begin driving Feedback Informed Care with the ultimate goal of Measurement Based Care (see long-term)

• Within two months, in conjunction with the Clinical team, work with stakeholders to fully drive PRO processes in the intake and follow-up products including the expansion of symptom-based PROs and urgency questionnaires 

• Within two months, in conjunction with Provider Success, Payor Ops and Clinical team, assist in the operationalization of the tiered provider network with corresponding quality metrics, requirements, incentives and SPN communication strategy.

Moderate-term

• Within three months, work with Clinical team, Quality Improvement Committee and key stakeholders in Provider Success, Product and Engineering to build out other evidence-based PROs including functional and therapeutic alliance assessments

• Within three months, collaborate with the CMO, Manager of Clinical Operation and the analytics team to iterate on existing clinical dashboards that quality, access and engagement metrics report into

• Within three months, execute on SPN needs assessment with rolling out new provider and client offerings through either SonderMind built or procuring partnerships with third-party, white-lableled entities 

• Within three months, work in conjunction with Director of Clinical Programs to expand med practices toward stepped/ collaborative care models using PROs within medical practices 

Long-term

• Work as part of a team to drive true Measurement Based Care across the entire SPN and expand upon our offerings

• Build the Ecosystem through garnering stakeholder and market feedback to iterate and expand SPN solutions in the realms of educational, training, connectivity, and client engagement 

• Continue to iterate and support tiered and specialized provider networks 

Gotta Haves

• Previous experience as a master’s-level clinician or above (LCSW, PhD, PsyD or equivalent) 

• Systems work including quality improvement efforts in disseminated provider networks

• High competence in clinical data analytics 

• Proven experience in disseminating best practices and measurement-based care

• Proven ability to get things done and achieve results in a cross functional environment

• Ability to work under pressure, plan personal workload effectively and influence others

• Ability to inspire confidence and create trust

Nice to Haves

• Previous clinical leadership experience with start-up environment

• Recent or current active clinical experience 

• Experience with conducting research grade studies 

Benefits

• Experience and Career Growth. You will be part of the core team as the company enters a major growth phase. We always look to promote first from within and everyone on the team is taking on multiple roles. We don’t know how to say “that isn’t my job.”

• Startup Environment. From our great downtown location, to unlimited coffee and healthy snacks, to a 2019& 2020 Best Place to Work office culture, things are changing and improving EVERY SINGLE DAY. 

• Benefits. SonderMind provides exceptional employee benefits including covering the majority of dental, vision, and medical premiums. Mental health copays are covered at 100% for most medical plans. 401k matching for up to 4% salary deferred. 

• Stock Option Grant. We want all of our team to be focused on long-term success and growth.

• Mandatory Vacations. We’ve read the research and it is clear – employees who take vacation are more productive, happier and compensated more. SonderMind has an unlimited vacation policy, but REQUIRES employees to take a minimum of 3 weeks of vacation per year.

• Competitive Start-Up Salary. We all need to eat, right?
   

SonderMind Inc. is an equal opportunity employer. Our employees may be exposed to sensitive personal information throughout their regular duties. For this reason, we maintain exceptionally high expectations of ethical conduct and require all incoming employees to pass a background check.