SonderMind is a VC-backed digital health company redesigning behavioral health through covered and timely access, increased utilization, and data-validated quality outcomes. We are a team of Explorers, Builders, and Change Makers democratizing the complicated world of behavioral healthcare for therapists and clients alike.
How you'll make an impact
As The Director of Business Systems & IT Operations you will ensure that SonderMind team members have the systems and IT infrastructure to do their jobs effectively and securely. You will be responsible for leading the strategy, planning, and management of all aspects of systems (SaaS applications, desktop software) and IT (hardware, network). In addition, you will be responsible for ensuring the security and compliance of our ecosystem. As our ideal candidate, you have a strong background in technology, particularly supporting high growth, healthcare companies, and are a people leader that inspires team members.
Success looks like

• Assume management of IT MSP while developing cross-functional relationships to understand team processes and their existing systems and IT usage / needs
• Identify and implement solutions to ensure smooth systems operations while addressing high priority IT security needs to progress towards being audit ready at all times
• Develop a systems architecture, and systems roadmap to achieve it, that progresses SonderMind in a meaningful way
• Build a world class business systems & IT operations organization that has outsized company impact. Continually look for process optimization and automation opportunities and work with the business stakeholders in the prioritization, development and implementation of solutions. Ensure goals support the short-term needs of the business while also planning for the long-term growth of the company

What you'll do

• Systems Architecture: Build systems architecture that promotes efficient, integrated workflows for SonderMind teams while centering those systems within an overall strategy. Lead Systems Managers to ensure an optimized systems platform while maximizing the utilization of existing business applications and technologies to meet business requirements.
• Security: Responsible for all aspects of IT security (eg. firewalls, anti-virus solutions, intrusion detection systems, encryption, and awareness training), including developing company-wide best practices and leading projects that improve security controls. Investigate and document security breaches and other cyber security incidents, assess the damage caused and report findings
• IT Operations : Responsible for IT operations including management of the entire Google Workplace environment ensuring appropriate access and capabilities are enabled to support the strategic needs of the organization. Supervise IT vendor in their administration of the day-to-day technical support of SonderMind's team members, including identifying and addressing root causes to continuously improve IT solutions and acting as an escalation point.

What you'll bring with you
Required Experience

• Minimum 10 years of systems and / or IT operations experience
• Bachelor's degree in computer science or related field
• Experience in high growth environment leading the development of a team
• Experience creating and standardizing processes and best practices, specifically in security and compliance
• Experience with selecting, implementing and managing SaaS applications
• Motivated to identify and drive projects to successful completion
• Ability to establish strong and productive working relationships at all levels and drive/influence organizational change management
• Critical and structured thinking, business acumen and executive level influence to formulate and obtain support for plans

Preferred Experience

• Previous healthcare IT operations/ systems experience; understanding of HIPAA compliance

What we value

• Transparency: We say what we mean and mean what we say
• Bucketworthiness: We can be relied upon to not let our bucket leak
• Ownership: We take initiative to act before being asked
• Courage: We move fast, take calculated risks and (sometimes) fail
• Empathy: We treat others with respect and assume their best intentions
• Passion: We loosely hold strong opinions, debate and then commit forcefully

Our Benefits
The anticipated salary range for this role is $150,000- $170,000. This role is eligible to participate in our equity incentive and variable bonus plan. Actual compensation is based commensurate with qualifications and experience.
As a leader in redesigning behavioral health we are walking the walk with our employee benefits package. We focus on meeting SonderMinders wherever they are and supporting them in all facets of their life with both mental and physical aspects in mind.
Our benefits include:

• Therapy coverage benefits to enable our employees to get the care they need
• Medical, Dental, and Vision coverage with plans to meet your needs including HSA and FSA options.
• A flexible PTO policy, 8 holidays , end of year company shutdown
• Employer-paid disability & AD&D to cover life's unexpected - not only that, we cover the difference in salary for up to Eight weeks of short-term disability leave
• Eight weeks of paid parental leave (if the parent also qualifies for STD, this benefit is in addition )
• Competitive market salary, up-to 4% salary company match on 401K, professional development and advancement opportunities as we rapidly scale, and so much more.

Mental wellness impacts people of every community. At SonderMind, building and supporting a diverse workforce is foundational to our goal to redesign behavioral healthcare to be more approachable and accessible. SonderMind is a committed equal opportunity employer and provides a workplace that will not tolerate discrimination or harassment on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.