Director of Business Operations

| Greater Denver Area
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SonderMind is seeking a Director of Business Operations to build a best-in class business operations team and establishes SonderMind as one of the best places to work. The Director of Business Operations will bring analytical rigor, operational capability, and business processes that will enable the growth of the business. This role will report directly to the Chief Financial Officer, and will work cross functionally with the executive team and other SonderMind leaders. You will join a lean team that has been working diligently to develop internal processes and tools to support our growth. 


Our Ideal Candidate 

 As our ideal candidate, you have experience working in a high-growth environment, have built high performing teams, and thrive on supporting others successes. You lead by example, being both a player and a coach. You are able to seamlessly simplify complex issues and develop scalable solutions. 


Key Responsibilities 

  • Collaborate with peers and employees throughout the organization to define our annual plan for business operations and deliver on the stated plan. 
  • Analyze current operational processes and performance and make improvements. 
  • Design and implement business and operational systems and processes that support enterprise-wide growth. 
  • Develop and manage the overall pricing strategy for the company including the initial and go-to-market pricing in launch markets. 
  • Lead the core functions that empower SonderMinders to do their best work (Business Operations, Pricing, IT, Business Systems, and Real-Estate). 

Expected Outcomes

  • Within the first 90 days, develop a pricing strategy that results in improved outcomes for clients while increasing profitability of the overall business; iterate on pricing strategy to ensure it is market defining over time.
  • Within the first 12 months, build and test a model that demonstrates the impact of improved outcomes on margin. 
  • Build a world class business operations organization that has outsized company impact. Ensure program goals support the short-term needs of the business while also planning for the long-term growth of the company. Your work will be an accelerator of growth, not a detractor; ultimately driving G&A to <10% of revenue by year 3.  
  • Bring together peers from across the organization to build out business processes and identify solutions that are durable beyond you and your team. In doing this, your peers will happily participate in the work you lead because it is thoughtful, impactful, and well organized. Your work will contribute to employee satisfaction of company operations being greater than 80%. 

Gotta Have

  • Experience building models (financial and/or pricing models)
  • Demonstrated ability to build and lead high-performing teams
  • Exceptional analytical skills, and the ability to use data to make decisions; strong knowledge of data analysis and the ability to use metrics to drive business and operational outcomes (and improvements)
  • Ability to adapt and adjust quickly: Demonstrated ability to work within and be successful in a high-growth environment; knows what it means to scale teams, people, and organizations while also delivering against stated objectives and goals
  • Know-how to make the complex simple: a proven track record of taking complicated problems or complex projects and making them clear and simple
  • Cross-functional communication and ways of working: know how to jump in and work well with people across a myriad of functions and levels

Nice to Have

  • Industry experience in mental health or healthcare more broadly
  • Experience leading one or more of the typical business operations functions (finance, systems, legal, business ops, people, etc.)

Other Details

  • This role is a full-time, exempt position 
  • Salary range starting at $120,000
  • This role will be eligible to participate in the following:
    • full employee benefits package
    • employee stock option purchase plan
    • variable performance-based bonus incentives


Commitment to an Inclusive Workplace

Mental wellness impacts people of every community. At SonderMind, building and supporting a diverse workforce is foundational to our goal to redesign behavioral healthcare to be more approachable and accessible. SonderMind is a committed equal opportunity employer and provides a workplace that will not tolerate discrimination or harassment.

Our employees may be exposed to sensitive personal information throughout their regular duties. For this reason, we maintain exceptionally high expectations of ethical conduct and require all incoming employees to pass a background check.



Our Employee Benefits Philosophy

As a leader in redesigning behavioral health we are walking the walk with our employee benefits package. We focus on meeting SonderMinders wherever they are and supporting them in all facets of their life with both mental and physical aspects in mind. Where most companies say "good enough" we ask ourselves "how can we do better." That includes:

  • Therapy coverage benefits to enable our employees to get the care they need
  • Employer-paid disability & AD&D to cover life's unexpected - not only that, we cover the difference in salary for up to Eight weeks of short-term disability leave
  • Eight weeks of paid parental leave (if the parent also qualifies for STD, this benefit is in addition)
  • A generous PTO policy and a company mandate of at MINIMUM three-weeks of PTO a year; flexible work-from-home policy
  • A great downtown location and stocked with unlimited drinks and snacks (NOTE: company is fully remote during COVID pandemic)
  • A commitment to reward our team members for the long-term success and growth of SonderMind with stock option grants and bonus potential
  • Competitive market salary, up-to 4% salary company match on 401K, professional development and advancement opportunities as we rapidly scale, and so much more.


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Technology we use

  • Engineering
  • Product
    • JavascriptLanguages
    • RubyLanguages
    • HTMLLanguages
    • AngularJSFrameworks
    • Ruby on RailsFrameworks
    • Google AnalyticsAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • SketchDesign
    • NotionManagement

Location

While we can't share our exact office location, know that we have easy access to public transit options and plenty of restaurants and bars nearby.

An Insider's view of SonderMind

How would you describe the company’s work-life balance?

I'm really lucky to work with a team that genuinely cares about the mission & are dedicated to making it a success. With that comes a lot of trust from leadership. We are encouraged to work efficiently, not measured by the hours we spend at our desk. As long as we are adhering to milestones & timelines, where & when we work is not questioned.

Clarissa

Manager of UX/UI Design

What projects are you most excited about?

As part of Sondermind’s goal to be a complete solution for therapists & their patients, we handle all the therapists' billing, insurance billing, & invoicing. We’re continually expanding out this functionality, & I’m really excited to provide more robust & convenient features to make it easier for people to get therapy & for therapists to get paid.

Anthony

Senior Software Engineer

What makes someone successful on your team?

It's important to me to find someone that aligns with our core values. This person contributes their fair share, is motivated and invested in achieving our goals, and believes in our mission. I'm looking for individuals that care for their teammates and the company and is willing to go above & beyond their job description.

Jenny

Director of Revenue Operations

How do you empower your team to be more creative?

This all comes back to our core value of Courage. Risk-taking is part of the fabric of SonderMind & creativity is risk-taking on a very personal level. It's having the courage to think differently. The team is empowered via our very public celebrations of courage & highlighting how it's OK even when the results fall short the first time.

Brannan

Chief Development Officer

What’s the vibe like in the office?

Refreshing is the word that comes to mind! Everyone treats you with genuine care & everyone helps each other succeed which is such a rarity in my opinion. You can just feel it in the air that everyone is pushing for success because we all believe in what we are doing.

Jasmine

Associate Manager of Customer Operations

What are SonderMind Perks + Benefits

SonderMind Benefits Overview

SonderMind was awarded #1 Best Place to Work by the Denver Business Journal two years in a row! We don't know for sure, but we think it has something to do with our authentically collaborative environment, supportive leave and remote policies through COVID, and opportunities to learn and grow every day!

Culture
Volunteer in local community
Team members are encouraged to promote volunteering. SonderMinders have participated in Soup Kitchens, KindKyts, blood drives, and more!
Partners with Nonprofits
We collaborate dozens of local community organizations to increase access to therapy and to support our providers.
Friends outside of work
Eat lunch together
Intracompany committees
Our company encourages employee-lead committees, social events, and resource groups.
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Hiring Practices that Promote Diversity
Diversity sourcing plans for leadership roles, partner with code schools that promote training underrepresented groups in tech, employee training on implicit bias, diverse interview panels
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
SonderMind employees can contribute up to $2700 annually to their FSA.
Dental Benefits
Our exceptional dental plan covers up $75 of monthly premiums.
Vision Benefits
Our no-cost vision plan covers up to $150 for frames and up to $230 for contact lenses.
Health Insurance Benefits
Our insurance plan covers up to 90% of monthly premiums, covers 100% of preventative costs, and we provide plans with as little as $1000 monthly deductibles.
Wellness Programs
Onsite Gym
Mental Health Benefits
We provide mental health benefits including $0 copay for therapy sessions on most of our healthcare plans.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
SonderMind provides employees with a 401(k) matching plan managed by MassMutual. We match 4% of contributions up to 4% of an employee's annual gross pay.
Employee Stock Purchase Plan
We want all of our team to be focused on long-term success and growth. Full-time employees are granted stock options for purchase on a vested schedule (fully vested after 4 years)
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Up to 16 weeks of parental leave for the birthing parent and a guaranteed 8 weeks of parental leave.
Flexible Work Schedule
SonderMind provides employees with a flexible work schedule that includes unlimited time off, flexible hours in the office, and occasional work from home options.
Remote Work Program
Family Medical Leave
While we are not required to provide FMLA by law, we believe in the importance of personal medical leave and have a policy to provide up to 12 weeks leave for eligible employees.
Company sponsored family events
We have regular family-friendly office events and host an office picnic every year to include SonderMind families to meet and mingle.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
We have an unlimited PTO policy for exempt employees; non-exempt employees receive 18 days PTO in addition to paid holidays, jury duty, and bereavement leave. Additional days are added for tenure.
Paid Holidays
Paid Sick Days
Employees receive unlimited PTO for sick days as well as personal wellness days.
Perks & Discounts
Casual Dress
Commuter Benefits
SonderMind covers employee RTD EcoPasses 100%
Company Outings
SonderMind employees engage in group outings at least once a month for events such as our quarterly book club, a Star Wars Premiere night, escape rooms, and much more!
Game Room
Stocked Kitchen
Our kitchen has unlimited free snacks and beverages, and is conscious of a variety of dietary preferences and restrictions.
Happy Hours
Social Happy Hours are hosted on a monthly basis.
Pet Friendly
SonderMind has regular furry friends visiting and has a pet calendar for easy communication - all pets are welcome from our Sonderdogs to bearded dragons.
Relocation Assistance
Relocation stipend for qualifying candidates.
Professional Development Benefits
Job Training & Conferences
We encourage employees to pursue educational opportunities to advance their careers from Mental Health First Aid, to Start Up Week conferences, to online courses that are expensed to the company.
Lunch and learns
SonderMind hosts a monthly SonderSeries for employees to learn more about each department, about our field, and to share their expertise.
Cross functional training encouraged
Promote from within
Time allotted for learning
Online course subscriptions available

Additional Perks + Benefits

While the list of benefits above does a good job of highlighting our benefits, our office is always looking to adopt benefits and programs that our employees request. Employee-Lead initiatives are the bread and butter of our office; don't see something you'd like above? Join our team and help us make it a priority!

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