Director, Business Operations at Ibotta

| Greater Denver Area
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The Director of Business Operations is responsible for driving a multi-functional group of business units that interact with every component of the Ibotta system. The Business Operations teams are collectively responsible for managing the process, quality and functional work necessary to launch and monitor thousands of pieces of content into the Ibotta app every month.

This leader interacts directly with the leadership team in Sales, Account Management, Product Management, Engineering and Marketing to create and operate a highly effective set of cross functional processes. A successful candidate also identifies internal and external operational gaps and translates business demand into actionable business requirements/execution. This role oversees client-facing and internal teams, supports company-wide initiatives, and drives strategic integration with the many collaborative components that make up the Ibotta machines.

We are looking for someone with a proven track record of process evaluation and improvement who is excited to continue developing a talented group of managers and positively impact the Ibotta business.

What you'll be doing:

  • Direct the operation of the Client Success Associate group, Technical Account Management Team, Launch Team, Live Team and Operations QA/QC
    • 6 direct reports
    • 57 total team members
  • Be accountable for the highly accurate execution of thousands of campaign/offer/advertising setups each month
  • Own the long term vision for operational, tool and organization improvement of the Business Operation functions
  • Analyze and optimize operational resources, costs, and forecasts
  • Develop and leverage relationships with organizational leaders, and utilize influencing skills to foster collaboration cross-departmentally, eliminating obstacles to the achievement of performance objectives
  • Oversee the recruitment, selection, and development of talent; motivating teams and preparing individuals for growth opportunities and advancement
  • Facilitate meetings with different business units and cross-functional teams to surface and address relevant information and discuss strategic considerations for projects and initiatives
  • Lead, inspire, and motivate, as well as develop and grow, a team of talented managers
  • Shape Ibotta’s approach to business operations with a progressive perspective that melds business goals with Performance Marketer and Saver needs,
  • Enable high-quality, timely execution in a fast-paced, iterative, fluid environment
  • Serve as the public face for setup and executional operations at Ibotta
  • Maintain collaborative and performance-driven team culture

What we're looking for:

  • 5-15+ years of operations experience, building and leading a highly effective teams
  • The ability to think at a high-level and visualize holistic process improvements, yet unafraid of getting into the weeds to tackle complex problems
  • Excellent communication skills that shepherd stakeholders along and foster collaboration
  • Seasoned organizational design thinking and experience with implementing structural changes from start to finish
  • A strategic perspective to problem solving, coupled with creativity and determination

About Us:

Headquartered in Denver, CO, Ibotta (“I bought a...“) is a free app that's transforming the shopping experience by making every purchase rewarding. The company partners with leading brands and retailers to offer real cash back on groceries, travel, electronics, clothing, gifts, home and office supplies, dining out, and much more. Ibotta is the ultimate starting point for savings, and having paid out more than $500 million in cash rewards to its Savers, it's no surprise why Ibotta is one of the most downloaded shopping apps in the United States

Learn more about Ibotta here: https://liferewarded.ibotta.com/press-and-media/

Additional Details:

  • This position is located in Denver, CO and includes competitive pay, benefits package (including medical, dental, vision), 401k, commuter stipend, and equity.
  • Ibotta provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, and genetics.
  • Applicants must be currently authorized to work in the United States on a full-time basis.
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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • Ember.jsFrameworks
    • Ruby on RailsFrameworks
    • HiveDatabases
    • MySQLDatabases
    • PostgreSQLDatabases

Location

Located in central Downtown Denver. Convenient access to public transportation and Denver's best restaurants.

An Insider's view of Ibotta

What’s the vibe like in the office?

The best part about Ibotta is the people that work here. It's humbling to be able to work with such talented and experienced team members who are all working towards a collective mission. I've been able to learn so much from my colleagues both on a professional and personal level, and they are 100% the reason that I enjoy coming into work everyday.

Prachi

Senior Account Executive, Business Development

How do you collaborate with other teams in the company?

For general questions or blockers, the engineering community is incredibly active and supportive on specialized Slack channels to get engineers unblocked. On project development cycles, my Project Manager sets meetings with relevant stakeholders as needed for planning and ongoing feedback cycles.

Becca

Platform Engineer

How has your career grown since starting at the company?

I started Ibotta as a mid-level software engineer with a few years of experience; within two years I had been promoted to a Senior Engineer and was recently promoted to Staff Engineer at the beginning of 2020. I’ve learned so much about software development and am excited to now be in a position responsible for helping to spread that knowledge.

Alex

Software Engineer/Browser Extension

How do you make yourself accessible to the rest of the team?

Weekly 1:1s with all of my direct reports and minimum monthly coffee/lunch/walk with anyone who is indirect. We also leverage "Donut" (an app through Slack) across the Marketing team. This promotes rapport building and open conversations.

Cody

Vice President of Growth Marketing

How would you describe the company’s work-life balance?

Ibotta believes that in order to feel motivated and inspired, you must have an opportunity to find fulfillment and satisfaction in your personal life.

Jawaan

Director, Data & Media Partnerships

What are Ibotta Perks + Benefits

Culture
Volunteer in local community
Each year, Ibotta employees participate in a company-wide volunteer day. Ibotta's Culture Clubs also provide multiple opportunities for volunteering and getting involved in the local community.
Partners with Nonprofits
Ibotta partners with local nonprofits such as ChickTech, Denver Urban Gardens, Wish for Wheels, the Boys & Girls Club, and more.
Intracompany committees
Building a company culture starts from the ground up at Ibotta. Some of our Culture Clubs include [email protected] Ibotta, botta Diversity & Inclusion Committee, Ibotta Gives, Sports & Outdoors, and more!
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Some Meals Provided
Happy Hours
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within

Additional Perks + Benefits

We invest in every employee with a competitive salary, company equity, a matched 401(k), leadership training, and a monthly commuter stipend. We also offer comprehensive medical, dental, and vision coverage to full-time employees, plus free onsite gym access. Oh, and we also believe in a healthy work-life balance. Flexible time off, monthly social events and happy hours, and an annual dinner bonus keep us energized and focused.

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