Director, Architecture at Zayo
Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 133,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, dedicated Internet access, and colocation services. Zayo owns and operates a Tier 1 IP Backbone and 44 carrier-neutral data centers. Through its Cloudlink service, Zayo provides low latency private connectivity that attaches enterprises to their public cloud environments. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.
The Architecture Director for Zayo’s Lit Solutions business is responsible for overseeing and participating in the day-to-day functions of a team of highly skilled and technical engineers. A good candidate will have experience managing cross technical organizations supporting multiple technologies. Strong project management and organization skills are necessary to thrive in this role. Ability to communicate effectively and articulate technical information is an absolute must. This individual will be proficient in routing and switching fundamentals, DWDM engineering and design best practices, as well have experience with a broad list of network hardware manufacturers to include, but not limited to; Ciena, Infinera, Adva, Juniper, Nokia, Cisco, Accedian, etc.
The team for which this position is responsible for performs a variety of critical functions in the implementation of our cell site backhaul and dedicated private network offerings. Day to day functions of this team include, but are not limited to:
Creation and execution of test plans for hardware and software certification supporting the suite of services Zayo’s Lit Solutions business provides.
Definition of design and configuration standards. Create and distribute documentation supporting the standardized design and implementation of hardware solutions.
Work closely with our engineering teams on complex solutions in support of customer orders, network growth or optimization, and infrastructure related projects
Review hardware vendor technical bulletins for potential issues, which may impact Zayo’s network. Work with hardware vendors to create project plans, which quickly address critical issues within the network.
Work with product teams to enhance and develop Zayo’s products and services.
Support operations groups with training, documentation enhancements or updates, and advanced level technical support.
Procure hardware necessary for project implementation.
Conduct and ongoing review of all deployed hardware to ensure configurations align with Zayo standards.
Enable automation into the network enable quicker turn up of hardware and services, enhance product capabilities, and improve standardization.
Project Management: The manager is responsible for defining new projects, managing workload across the team, and overseeing on schedule completion. The candidate will need to provide regular updates to leadership on key projects and initiatives. This individual should have a bias towards action when working through problems or challenges that may arise.
Team Management – Closely monitor levels of productivity and performance across the team. Provide regular feedback to employees and management on the team of priorities and performance. Manage workload effectively across all team members. Take part in personnel decisions to include hiring/firing, compensation, and roles/responsibilities.
Technical Training: As a technical manager, this candidate is responsible for supporting and cross-training members of Zayo’s engineering and support staff. This includes identifying areas of need, compiling training documentation, and delivering training courses.
Network Documentation: As an Architecture Director, this individual will be responsible to develop and define hardware and configuration standards to be used by engineering and installation teams. Work with consumers of the information to improve documentation as needed.
Product and Service Definition: Work closely with Zayo product managers to develop and define products and services. Creation of collateral for internal and external teams.
Network Performance Management: Candidate will work with all network operations teams to insure optimal performance of the network. Director will be responsible for escalations to other teams as needed to resolve underlying system/technology problems e.g. wavelength or fiber infrastructure.
Vendor Management: Serves as liaison for vendor related issues & escalations. Review Vendor Bulletins (PCNs), publish impact statements, and create plans for implementation of PCNs if applicable and in the best interests of the company. Track open issues with vendors to resolution and provide regular readouts on open vendor issues and recommendations for upgrades or removal / replacement of vendor technologies.
Network Maintenance Support: Candidate will be responsible for assisting with creation of network maintenance activities as well as addressing customer related escalations that may arise from these activities in regards to level of impact, scheduling, etc. Director may also be asked to assist in high profile after hour maintenance activity as needed. Flexible schedule to support these activities as needed is a must.
Bachelor of Science degree (B. S.) or equivalent from four-year University or technical school and 5 to 8 years related experience in telecommunications or service provider industry.
Minimum of 2 years in a team leadership role overseeing technical engineering level teams and the deployment of Ethernet/IP and DWDM hardware.
Experience with developing and executing hardware and software test plans within a lab environment strongly desired.
Excellent benefits including health, dental, vision, 401 (k), disability and life insurance
Fitness membership discounts
Generous paid time off policy including paid parental leave