Digital Support Specialist - Programmatic at Adswerve, Inc.

| Greater Denver Area
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Adswerve’s Digital Support Specialists must have proven expertise to provide advanced support to clients that are using products supported by Adswerve Partner Technologies and other Adswerve services. Digital Support Specialists must have a proactive mindset to stay current with product features and to proactively promote/speak to advanced features to clients when appropriate. Digital Support Specialists also serve as points of escalation internally and work closely with Managers to provide coaching and mentoring to Digital Support Analysts to further their platform expertise.

 

RESPONSIBILITIES

  • Serve as an expert on Google Display and Video 360 (DV360) and preferably Google Campaign Manager (CM), and stay current with product knowledge and system issues.

  • Prioritize requests from Adswerve clients and provide timely solutions while considering the objectives of the client while meeting or exceeding utilization goals.

  • Consult with Platform Technical Lead and assist with escalated issues as required

  • Deliver at minimum 2 knowledge shares per quarter with the team or broader organization.

  • Participate in authoring documentation for prepared responses, Knowledgebase articles, and other training materials.

  • Assist with onboarding new employees by sharing product and industry knowledge as a Buddy/Mentor.

  • Contribute to improving internal team processes and developing resources

  • Utilize expertise to collaborate on internal and cross-department projects

  • Contribute to team success by adhering to department policies and workflows

 

POSITION REQUIREMENTS

  • 1+ years of experience with Display and Video 360

  • Ability to build and maintain strong client relationships.

  • Skillful in expressing empathy with clients to understand their issues or questions.

  • Strong analytical and problem-solving skills.

  • Mature decision-making capabilities.

  • A motivated self-starter with a positive attitude and enthusiasm for our mission.

  • Excellent personal and professional references.

 

PREFERRED QUALIFICATIONS

  • 2-3 years of working in customer support or other client-facing capacities.

  • Strong understanding of or experience working with 3rd party ad serving tools and DSP’s

  • Minimum bachelor's degree or equivalent experience

  • Digital marketing/agency experience or ad tech experience preferred.

  • Experience working within a ticketing system ie. Service Cloud, Zendesk, Remedy, Desk.com

  • Experience with content curation.

 

As a leading Google Marketing and Cloud partner, Adswerve is a team of media and analytics veterans who believe smart marketing is built on data discovery. Formerly two separate entities, Adswerve acquired Analytics Pros in August of 2018 and is now able to provide unparalleled expertise across the entire Google Marketing and Cloud Platforms. With offices in Denver, Seattle and New York, Adswerve helps thousands of digital marketers, data analysts and agencies make stronger connections with their customers through successful data-driven strategies.

We have a vibrant, team-oriented company culture where employees are respected for their experience, contributions and collaboration. Adswerve is committed to creating and maintaining a workplace in which all employees have an opportunity to participate and contribute to the success of the business and are valued for their skills and unique perspectives. Our top-tier partnership with Google provides accelerated growth opportunities and a positive, rewarding environment for employees. We offer a fun workplace and promote a healthy work-life balance. Full-time employees are eligible for excellent benefits including medical, dental and vision insurance with no premiums for employees, along with paid time off, paid sick leave, paid parental leave, flexible work arrangements and 401(k) plan.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • Google Cloud PlatformDatabases
    • Google BigQueryDatabases
    • Google AnalyticsAnalytics
    • Google Tag ManagerAnalytics
    • AsanaManagement
    • Google Marketing PlatformCMS
    • Google Display & Video 360CMS
    • Google Campaign ManagerCMS
    • Google Search Ads 360CMS
    • Google Optimize 360CMS
    • Google Data StudioCMS
    • SalesforceCRM

Location

Located in the heart of Downtown Denver, we are minutes away from Coors Field, Union Station and lots of hip spots to grab a bite and a brew.

An Insider's view of Adswerve, Inc.

How would you describe the company’s work-life balance?

Adswerve’s work-life balance is unrivaled. Adswerve truly understands and supports the significance of allowing employees to allocate time and energy for their personal lives and interests. In addition to maintaining standard work hours, Adswerve also does a tremendous job of supporting flexible schedules and providing generous amounts of PTO.

Alyssa

Executive Assistant

How does the company support your career growth?

I am often amazed with the amount of promotions and professional accomplishments that I see happening at Adswerve. Growth is not an empty promise when you join this org! Through structured, bi-annual performance evaluations, weekly manager one-on-one's, and lots of humble brags from peers, our employees have all the support they need to succeed.

Kara

Talent Acquisition Specialist

What is your vision for the company?

Adswerve is one of the only Google Partners to provide expertise across the entire Google Marketing and Google Cloud Platforms. We recently won “Best Place to Work” awards from Inc. Magazine and the Denver Post. We’ve seen tremendous growth in the organization this past year and will continue to double down on our media and data capabilities.

Clint

Founder, President and CEO

How has your career grown since starting at the company?

My digitial marketing knowledge has grown exponentially since joining Adswerve. Everyone is encouraged to learn as much as possible and get certified in Google Marketing Platform products such as Google Analytics, Display & Video 360, Campaign Manager and more. Adswerve employs the leading experts in digital marketing and I learn a lot every day!

Marie Ritchie

Senior Marketing Manager

What are Adswerve, Inc. Perks + Benefits

Adswerve, Inc. Benefits Overview

We have a vibrant, team-oriented company culture where employees are respected for their experience, contributions and collaboration. Adswerve is committed to creating and maintaining a workplace in which all employees have an opportunity to participate and contribute to the success of the business and are valued for their skills and unique perspectives. Our top-tier partnership with Google provides accelerated growth opportunities and a positive, rewarding environment for employees. We offer a fun workplace and promote a healthy work-life balance. Full-time employees are eligible for excellent benefits including medical, dental and vision insurance with no premiums for employees, along with paid time off, paid sick leave, paid parental leave, flexible work arrangements and 401(k) plan with company match.

Culture
Volunteer in local community
Adswerve team members are granted one paid day off per six months (two days per calendar year) to volunteer in their local communities.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
We have a Funswerve committee that plans social events and an IDEA committee (Inclusion, Diversity, and Equity for Adswerve) that puts on speaker series and other events including discussion groups.
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
We offer employees A parking subsidy.
Pet Friendly
Adswerve's Seattle office dog friendly.
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within
Mentorship program
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