Developer Support Engineer, Tier 3 at ReCharge

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Overview

We are looking for a Developer Support Engineer, Tier 3 that will work to support developers on the ReCharge platform and help ensure they get the most out of the ReCharge product suite. You will be hands on with the ReCharge API and will spend time troubleshooting code, solving complex problems, and working with our internal teams to make improvements to internal tools and processes.

What You'll Do
  • Live by and champion our values: #day-one, #ownership, #empathy, #humility.
  • Use your strong technical and communication skills to address customer issues and provide customer feedback to ReCharge’s Product and Engineering teams.
  • Work with our customers’ and partners' developers, architects, and support personnel to resolve complex problems with potentially very costly and far-reaching consequences.
  • Collaborate with your teammates and the ReCharge Product and Engineering teams via Slack as well as filing JIRAs to report reproducible bugs.
  • Review internal knowledge documentation to stay ahead of industry shifts and standards.
  • Assist your manager in process improvements by surfacing customer problems.
What You'll Bring
  • 4+ years of developer-oriented Technical Support experience.
  • Good knowledge of RESTful technology, previous work with APIs and ability to understand and troubleshoot issues with integrations.
  • Broad and deep capabilities to troubleshoot code (Python, Ruby, or PHP) and client-side code (JavaScript). 
  • Ability to communicate complex technical issues to both technical and non-technical audiences via phone or email.
  • Interest in utilizing customer feedback to identify and drive improvements in our products.
  • Enthusiasm for interacting and collaborating cross-functionally in your search for the solutions to our customers need.
  • Sophisticated time management skills and ability to work efficiently under pressure.
  • Experience developing workflows to increase troubleshooting efficiency while still following standard processes and procedures.
  • Excellence in task prioritization and evaluation of situational urgency.
  • Bachelors degree or equivalent is desired. 
Who We Are

Since 2014, ReCharge has helped over 15,000 merchants launch and scale their subscription business. Be it a curated monthly box, recurring necessities or access to exclusive perks, ReCharge powers billions of dollars in annual processing for nearly 30 million consumers. Our remote-first team of 250+ is building the future of subscription commerce. Come join us on our mission to connect and empower the world through payments. 

ReCharge | Instagram | Twitter | Facebook

ReCharge Payments is an equal opportunity employer. In addition to EEO being the law, it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age. ReCharge Payments prohibits any form of workplace harassment. 

#LI-Remote

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • FlaskLanguages
    • Vue.jsLibraries
    • MatillionDatabases
    • SnowflakeDatabases
    • InVisionDesign
    • SketchDesign
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM
    • MarketoLead Gen

Location

Located steps away from Union Station, our Wework office space is located in the Triangle Building, within easy reach of light rail, trains and buses.

An Insider's view of ReCharge

What kinds of technical challenges do you and your team face?

Charging millions of people for their subscriptions on a rotating schedule is one thing. Doing it reliably, fast, and in a manner flexible enough to support the needs and wants of our many stores is a huge engineering feat.

Oz

VP of Engineering

How does the company support your career growth?

We set quarterly goals for the company and hold each department accountable to those quarterly OKRs. More importantly, we spend time focusing on the ‘why’ and how we plan to measure success. It’s important each team member knows why we’re focused on select initiatives and each individual takes ownership towards hitting these goals.

Chathri

COO

What is your vision for the company?

The ReCharge vision is to create a world where payments are frictionless. We support this vision by connecting and empowering the world through payments.

Oisin

Co-founder & CEO

What makes someone successful on your team?

We focus on being consultants first and foremost. We believe that making our merchants successful, will make us successful, too. This means jumping into the deep end with merchants scoping out solutions, being thought leaders and helping increase their customer lifetime value.

Samir

VP of Growth

What are ReCharge Perks + Benefits

ReCharge Benefits Overview

Our employees are the heart and soul of the company so we go the extra mile to take care of them.

Culture
Friends outside of work
Daily stand up
Diversity
Highly diverse management team
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Child Care & Parental Leave Benefits
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Customized development tracks

Additional Perks + Benefits

We offer $250 USD/mo #remotelife stipend and $100 USD/mo subscription to any of our customers

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