Desktop Support Technician at Angi

| Greater Denver Area
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Angi® is the home for everything home. From repairs and renovations to products and financing, Angi is transforming every touch point in home services. With over 25 years of experience and a network of nearly 250,000 pros, we have helped more than 150 million people with their home needs. Our products and technology help our customers love where they live while helping small businesses grow and thrive. We believe the home is the most important place on earth and we are at the beginning of our ambitious journey to redefine how people care for their homes - join us! 

Wanted: A customer service-focused technical support professional (also known as a Desktop Support Technician) looking to advance his or her career in the world of systems support and administration as part of a hard-charging, motivated Technical Operations team dedicated to keeping Angi's IT Environment exceptional for our associates. This position is available in our Golden office.  

 Job Responsibilities: 

  • Responding to incidents and requests for Tier 1 support 
  • Triage incoming support issues and determine severity and impact, escalating when appropriate to higher tier support. Providing information to Tier 2 & 3 support as needed 
  • Participating in maintenance activities on hardware, operating systems, and software applications, and, with supervision, making physical changes to PC, server, and network storage hardware. 
  • Maintaining the alert/notification systems, and creating/modifying support documentation. 
  • Travel between locations for support activities. 

 Why we think you'll want this job: 

  • Angi has a casual, laidback vibe, and our commitment to our employees has landed us on the Denver Post’s Top Workplaces list for each of the last 6 years. 
  • Your teammates are passionate about their work, and strive to be experts in their field. They love to learn from you, teach you, support you, and challenge you. 
  • At Angi, we have a progressive take what you need paid time-off policy. Instead of accruing vacation and/or sick time, you literally take the time you need to recharge (within reason, of course). 
  • We are always looking for new ideas to solve problems; your opinion matters to us, and we want to know how you can excel at your job. 

 Required Experience: 

  • Ability to provide world class customer service to Angi employees and partners through phone, email and desk-side support. 
  • At least 2 years of experience in a technical support position of some kind - you must have your high school diploma or equivalent, and some college is desirable. A+, Network+ and/or ACMT certifications get you bonus points. 
  • Experience troubleshooting PC and Mac technical problems through remote troubleshooting. 
  • Basic familiarity with servers, and network hardware, as well as familiarity with operating system software Work with computer imaging, printer support, etc. 
  • Experience with modern IT Service Management systems a plus. 
  • The ability to communicate in a variety of methods - email, written documentation, verbal instructions - and the ability to stop and listen. 
  • Ability to follow process and procedures, and communicate to management when possible changes should be made. 
  • The ability to maintain composure when things get chaotic or if they don't quite go the way you planned. 
  • Reliable transportation is needed to perform job responsibilities. 

Compensation & Benefits: 

  • The salary band for this position ranges from $40,000-$50,000, commensurate with experience and performance. Compensation may vary based on factors such as cost of living. 
  • This position will be eligible for a competitive year end performance bonus & equity package. 
  • Full medical, dental, vision package to fit your needs 
  • Flexible vacation policy; work hard and take time when you need it 
  • Pet discount plans & retirement plan with company match (401K) 
  • The rare opportunity to work with sharp, motivated teammates solving some of the most unique challenges and changing the world 
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Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQueryLibraries
    • Node.jsFrameworks
    • SpringFrameworks
    • MySQLDatabases
    • OracleDatabases
    • AxureDesign
    • IllustratorDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement

Location

Our brand new Headquarters opened in early 2019 in the trendy River North (RiNo) neighborhood of downtown Denver.

An Insider's view of Angi

What’s the vibe like in the office?

From my first day walking into the building, it felt as if I had entered the most inviting home I had ever been in. The culture was evident, from the smiles and overall happiness to be at work, was a first for me. When I think of the culture the first thing to come to mind is a large table with room to fit all of our culture that we bring to the ta

Sean

Inside Sales Manager

What projects are you most excited about?

The Leadership Development Program is a project to become eligible for management. Career growth is one of the reasons I chose a career with HomeAdvisor. The projects I am working on focuses on improving my FTE, Retention, and Pipeline Management to make sure I am in good standing to become the best version of myself and to lead a team

Kira

Bowman

What makes someone successful on your team?

Being coachable, you have to be willing to put yourself out there and not always wait for a coaching. Feel comfortable to talk to someone if you’re having an issue and soak up the feedback, be moldable.

Rachel

Inside Sales Manager

What is your vision for the company?

The vision of the office in Chicago is to grow leaders. The Sales Leadership Development Program provides mentorship to sales representatives who are interested in future leadership opportunities, and new managers transitioning into the role. The course is designed to help breed our leaders and future leaders with the tools necessary to succeed

Connor

VP of Sales

How has your career grown since starting at the company?

When I was selected to do the open bell ceremony in New York during the merger. It lit another fire under me and let me know that there’s a different kind of energy here. I really wanted something bigger here with the company. They believed in me, and they gave me a prestigious honor. To know that the company believed in me, made me give 150%.

Antoine

Sales Manager

What are Angi Perks + Benefits

Angi Benefits Overview

Angi strives to make all employees feel valued through a variety of programs, perks, and benefits. We're proud to offer a competitive salary with unlimited earning potential for our sales consultants, and supplement that with comprehensive healthcare offerings, pet insurance, catered meals, and more!

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Happy Hours
Recreational Clubs
Relocation Assistance
Fitness Subsidies
We have an onsite gym in our RiNo building for unlimited use by our employees!
Professional Development Benefits
Tuition Reimbursement
Lunch and learns
Promote from within
Mentorship program
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