Desktop Support Technician at Inspirato

| Greater Denver Area
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The Desktop Support Technician’s role is to support and maintain Inspirato’s computer systems, desktops, and peripherals. That includes installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment while ensuring optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via remote login tool) in a timely and accurate fashion and provide end-user assistance where required.
 
Responsibilities:
  • Support development and implementation of new computer projects and new hardware installations
  • Assist in developing long-term strategies and capacity planning for meeting future hardware and organizational hardware needs
Operational Management:
  • Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions, including off-site repair for remote users as needed
  • Install, configure, test, maintain, monitor, and troubleshoot end-user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels
  • Construct, install, and test customized configurations based on various platforms and operating systems
  • Collaborate with Technology team members to ensure efficient operation of the organization’s desktop computing environment
  • Where required, administer and resolve issues with associated end-user workstation network software products
  • Receive and respond to incoming calls, pages, and/support tickets regarding desktop problems.
  • Ensure that desktop connection, ie. network jacks and wireless are in proper working order
  • Prepare tests and applications for monitoring desktop performance, then provide performance statistics and reports
  • If necessary, liaise with third-party support and PC equipment vendors
  • Perform related duties consistent with the scope and intent of the position
  • Perform work within the designated SLA and OLA
Knowledge & Experience:
  • Excellent knowledge of PC and desktop hardware
  • Excellent knowledge of Microsoft operating systems and Microsoft office suite install and operation
  • Hands-on hardware troubleshooting experience
  • Extensive equipment support experience
  • Working technical knowledge of current protocols, operating systems, and standards
  • Ability to operate tools, components, and peripheral accessories
  • Able to read and understand technical manuals, procedural documentation and OEM guides
  • Knowledge of how to install and terminate Cat 5/6 network cable
  • Windows deployment tools, WDS, MDT
  • Office 365, exchange and Microsoft Intune
  • GPO
  • Active directory, on prem and Azure AD
  • macOS and iOS in general
Personal Attributes:
  • Strong customer service orientation
  • Proven analytical and problem-solving abilities
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Good written, oral, and interpersonal communication skills
  • Ability to conduct research into PC and software issues and products as required
  • Ability to present ideas in business-friendly and user-friendly language
  • Highly self-motivated and directed
  • Keen attention to detail
  • Team-oriented and skilled in working within a collaborative environment
Work Conditions:
  • Sitting, standing, or walking for extended periods of time
  • Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components
  • Lifting and transporting of moderately heavy objects, such as computers and peripherals.
  • Work after hours, weekends, and holidays, as needed
  • This position will be in a 4 week on call rotation (on- call every 4 weeks)
Inspirato Perks:
  • Competitive compensation
  • Full benefits package including 401(k), medical, dental, and vision
  • Inspirato Employee Familiarization Travel Program
  • Casual work environment in rapidly growing, fast-paced, entrepreneurial company
  • Credit for gym membership
  • Energetic Lower Downtown Denver location located blocks from Coors Field (change if field location)
  • Fresh fruit delivery service, coffee and tea, fully stocked snack bar, beverage fridge
  • Regular fun employee events and professional development opportunities
  • Opportunity to work with passionate, driven, committed, high performing individuals who are revolutionizing the luxury travel industry!
Who We Are

Inspirato is a leading luxury hospitality company that manages, staffs and maintains an exclusive collection of branded luxury vacation homes. Unlike Internet vacation rental brokers, we offer a carefully crafted experience delivering the luxury and service of a five-star hotel in the comfort of a spacious home. This includes investing in luxury furnishings, kitchen appliances, linens, and toiletries for every home, plus an expert service team and local on-site concierge to manage the pre-arrival planning, daily housekeeping, and maintenance. With our unparalleled expertise in residential travel, we ensure the consistently luxurious experience that discerning travelers demand. For those who can’t imagine traveling any other way, our private club provides full access to the Inspirato Collection of 900+ vacation options, members-only rates, and valuable travel benefits. For more information on Inspirato, please visit www.inspirato.com.

 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ASP.NETFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • SalesforceCRM

Location

LoDo, Denver's oldest neighborhood, is home to some of the city’s best-known restaurants, galleries, shops and boutiques.

What are Inspirato Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Employees can contribute up to annual 2019 maximum to their accounts.
Disability Insurance
All eligible employees are provided short and long term disability benefits. Inspirato pays the full cost of the premium. Employees are also provided with the opportunity to buy additional coverage.
Dental Benefits
Inspirato offers Delta Dental with the option of using the Delta Dental PPO or Premier network of providers. You may also see a non network dentist of your choice for out-of-network benefits.
Vision Benefits
Eyemed is our provider and copays for an exam are $5. Frame allowance $180 & $150 for contacts.
Health Insurance Benefits
Based on the plan you choose; the company may contribute up to 90% of the cost of your monthly premiums. Inspirato also offers fertility coverage on the Premier Plan.
Life Insurance
All eligible employees are provided basic life and accidental death & dismemberment insurance and Inspirato pays up to 50K per employee.
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Auto-Enrollment into Traditional 401(k) account at 6% (unless you opt out). The retirement plan is with Principle Financial.
401(K) Matching
Inspirato will match 50% of your contribution up to 6% of your eligible pay (e.g., 3%) with immediate 100% vesting. This match has a $1,500.00 per employee, per year cap.
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Maternity & Paternity leave consists of 4 weeks of paid leave.
Flexible Work Schedule
Family Medical Leave
FMLA is a federal law that entitles employees up to 12 weeks of unpaid leave.
Adoption Assistance
Adoption assistance FSA provides reimbursement to you for the reasonable and necessary expenses that you incur in the process of legally adopting. Employees can contribute up to $13,840 into a FSA.
Vacation & Time Off Benefits
Generous PTO
No accruing vacation/sick days - employees have the flexibility to manage their own time.
Paid Volunteer Time
Our employees receive 8 hours per year of paid volunteer time.
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Employees can contribute up to $260 per month pre-tax for transporation.
Company Outings
We love to celebrate!
Game Room
Golf simulator!
Stocked Kitchen
Fully stocked kitchen including unlimited snacks, coffee, tea & soda.
Some Meals Provided
We'll fire up our woodburning pizza oven. Did someone say Pizza? Yes, that's right, we have a pizza oven. #carbload
Happy Hours
Every hour is a happy hour at Inspirato, and we'll open up the beer & wine taps every month for TAC (Thursday Afternoon Club).
Pet Friendly
We love to see your furry friends.
Fitness Subsidies
$25 wellness allowance
Professional Development Benefits
Job Training & Conferences
The Situational Leadership Model is a timeless, repeatable framework for leaders to match their behaviors with the performance needs of the individual or group that they are attempting to influence.
Lunch and learns
Inspirato hosts lunch and learn meetings on occasion.
Cross functional training encouraged
Promote from within
Mentorship program
Paid industry certifications

Additional Perks + Benefits

Inspirato offers an Employee Familiarization Trip! We know you have to experience an Inspirato vacation to truly appreciate it, every employee is entitled to an annual week-long trip at an Inspirato property that they can share with family and friends.

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