Oh Snap!
This job is no longer active - but you can still view the details below.

Desktop Support Technician

| Greater Denver Area

HomeAdvisor and our sister company, Angie’s List, have combined to create the largest home services marketplace in the nation. Part of ANGI Homeservices (ANGI), we connect millions of homeowners across the globe with home service professionals through our innovative and user-friendly products. ANGI Homeservices operates 10 brands in eight countries, and is headquartered in Golden, CO.

Wanted: A customer service-focused technical support professional (also known as a Desktop Support Technician) looking to advance his or her career in the world of systems support and administration as part of a hard-charging, motivated Technical Operations team dedicated to keeping HomeAdvisor's IT Environment exceptional for our associates.

Job Responsibilities:

  • Responding to incidents and requests for Tier 1 support
  • Triage incoming support issues and determine severity and impact, escalating when appropriate to higher tier support. Providing information to Tier 2 & 3 support as needed
  • Participating in maintenance activities on hardware, operating systems, and software applications, and, with supervision, making physical changes to PC, server, and network storage hardware.
  • Maintaining the alert/notification systems, and creating/modifying support documentation.
  • Travel between locations for support activities.

 Why we think you'll want this job:

  • HomeAdvisor has a casual, laidback vibe, and our commitment to our employees has landed us on the Denver Post’s Top Workplaces list for each of the last 3 years.
  • Your teammates are passionate about their work, and strive to be experts in their field. They love to learn from you, teach you, support you, and challenge you.
  • At HomeAdvisor, we have a progressive take what you need paid time-off policy. Instead of accruing vacation and/or sick time, you literally take the time you need to recharge (within reason, of course).
  • We are always looking for new ideas to solve problems; your opinion matters to us, and we want to know how you can excel at your job.

Required Experience:

  • Ability to provide world class customer service to HomeAdvisor employees and partners through phone, email and desk-side support.
  • At least 2 years of experience in a technical support position of some kind - you must have your high school diploma or equivalent, and some college is desirable. A+, Network+ and/or ACMT certifications get you bonus points.
  • Experience troubleshooting PC and Mac technical problems through remote troubleshooting.
  • Basic familiarity with servers, and network hardware, as well as familiarity with operating system software Work with computer imaging, printer support, etc.
  • Experience with modern IT Service Management systems a plus.
  • The ability to communicate in a variety of methods - email, written documentation, verbal instructions - and the ability to stop and listen.
  • Ability to follow process and procedures, and communicate to management when possible changes should be made.
  • The ability to maintain composure when things get chaotic or if they don't quite go the way you planned.
  • Reliable transportation is needed to perform job responsibilities.

Qualifications

Education: Preferred

Some college or better.

Experience: Required

2 years: Technical Support

Preferred

1 year: Basic networking and server troubleshooting

2 years: Operating Systems troubleshooting

Learn more about our brands!
If you're interested in a career with us, we'd love to talk. If you have questions about any of our roles, talk with one of our Recruiters by signing up for our next chat: http://www.abouthomeadvisor.com/talk-to-us/

Read Full Job Description

Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • jQueryLibraries
    • OracleDatabases
    • AxureDesign
    • IllustratorDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement

Location

We're located West of Denver off of I-70 Westbound in the Denver West Office Park in Golden, Colorado. Awesome from lunchtime hikes & mountain biking.

What are HomeAdvisor Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Match charitable contributions
Child Care & Parental Leave Benefits
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Game Room
Happy Hours
Recreational Clubs
Professional Development Benefits
Tuition Reimbursement
Promote from within
Mentorship program

Additional Perks + Benefits

The Denver Post has named HomeAdvisor one of Denver's Top Workplaces for the last 5 years running, and we're known for a casual atmosphere that is flexible and focused on productivity. Things you'll find here: jeans and sneakers, well-equipped game rooms, a bike share program, flexible scheduling, and on-site fitness classes. We have a 'take what you need' vacation policy, and a well-rounded benefits package that kicks in within 30 days of your first day.

More Jobs at HomeAdvisor51 open jobs
All Jobs
Finance
Data + Analytics
Dev + Engineer
HR
Marketing
Operations
Product
Project Mgmt
Sales
Sales
new
Colorado Springs
Operations
new
Colorado Springs
Operations
new
Denver
Finance
new
Denver
Finance
new
Denver
Developer
new
Denver
Product
new
Denver
Developer
new
Denver
Operations
new
Denver
Marketing
new
Denver
Developer
new
Denver
Marketing
new
Denver
Operations
new
Colorado Springs
Project Mgmt
new
Denver
Data + Analytics
new
Denver
Operations
new
Denver
Sales
new
Colorado Springs
Marketing
new
Denver
Product
new
Denver
Operations
new
Colorado Springs
Developer
new
Denver
Marketing
new
Denver
Operations
new
Denver
Marketing
new
Denver
Marketing
new
Denver
Marketing
new
Denver
Finance
new
Denver
Project Mgmt
new
Denver
Operations
new
Denver
Developer
new
Denver
Developer
new
Denver
Sales
new
Denver
Sales
new
Colorado Springs
HR
new
Denver
Data + Analytics
new
Denver
Data + Analytics
new
Denver
Marketing
new
Denver