Desktop Support Technician

| Greater Denver Area
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IT Support Technician

 

OrthoFi is a Denver-based startup that is revolutionizing the orthodontic industry with software solutions that give doctors the capability to start more patients per year and to offload time consuming front-office processes. Our patent-pending solution puts patients in control of their payment plans and makes costly treatments affordable to almost everyone. We also automate many of the orthodontic business processes to help orthodontists save time and money.  Founded by a dynamic combination of medical professionals, Wall Street veterans, and Fortune 500 executives, OrthoFi is revenue positive and poised to experience hyper-growth over the next five years.

In the OrthoFi community, members are valued for who they are, supported no matter where they are, and motivated to excel personally and professionally. People who join our community are self-starters and love a challenge! We’re looking for passion-driven, dynamic individuals that are excited about a fast-paced and fun environment. As a team, we enjoy the opportunity to make an impact on our customer’s lives and within our team.

 

About the Role

Under the direction of the Information Technology Manager, the IT Support Technician will provide first-level general support to company employees in the areas of software applications, PC’s, printers, phones, and technologies used throughout the company. This individual will work on a variety of projects and system administration activities in our efforts to maintain existing systems and to research, plan, and implement new solutions. The ideal candidate will possess a mix of superior IT talent, solid project management skills, and written and oral communication skills. The department is collaborative and the candidate should embrace and enjoy such a setting.

Responsibilities

Responsibilities include but are not limited to the following:

  • Set up workstations with computers and necessary peripheral devices (routers, printers etc.)

  • Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality

  • Install and configure appropriate software and functions according to specifications

  • Develop and maintain local networks in ways that optimize performance

  • Ensure security and privacy of networks and computer systems

  • Maintain licenses and upgrade schedules

  • Provide orientation and guidance to users on how to operate new software and computer equipment

  • Organize and schedule upgrades and maintenance without deterring others from completing their work

  • Assists end users in resolving hardware and software issues (repair or replace parts, debugging etc.)

  • Maintain records/logs of repairs and fixes and maintenance schedule

  • Identify computer or network equipment shortages and place orders

  • Administer & identify optimization opportunities for existing systems

  • Manage asset tagging program & ensure equipment is properly checked out and returned

Desired Skills and Experience

  • Bachelor’s Degree in Information Technology, Computer Science, or related field

  • 3+ years’ experience in computer networks and systems maintenance

  • 2+ years’ experience on current network operating systems

  • Understanding of IT principles and an ability to communicate technical concepts effectively to a varied audience

  • In depth understanding of diverse computer systems and networks

  • Good knowledge of internet security and data privacy principles

  • Certification as IT Technician will be an advantage (e.g. CompTIA A+, Microsoft Certified IT Professional)

Perks

  • Nurturing and supportive culture

  • Unlimited PTO

  • On-site gym

  • Company breakfast once a month

  • Monthly team building activities

  • Company and team outings

  • Meditation sessions and wellness initiatives

  • Peer-to-peer recognition program

  • Casual dress atmosphere

  • Unlimited snacks and coffee

This position will include a competitive salary and benefits, and may be eligible to earn stock options based on individual contribution and company performance. Compensation commensurate with experience.

 

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Location

Fun fact! Our building used to be a manufacturing facility for Ford Model T cars. We're conveniently located at I25 and Broadway.

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