Desktop Support Specialist

| Greater Denver Area

What you'll do

As the Desktop Support Specialist, you will provide day-to-day support to ensure end-user productivity for our fast-growing employee base. You will use troubleshooting techniques to provide accurate, timely and creative resolutions to computer-related issues. You will serve as a liaison between the IT department and end-users, ultimately responsible for reliable software, hardware, peripherals, and other devices for all levels of our organization.

  • Ensure access, functionality and continuity of IT systems
  • Receive requests, directly and via JIRA tickets, and provide friendly, efficient support to end-users
  • Install, maintain and repair computer systems, hardware, software and peripherals with a sense of urgency
  • Recommend changes to improve processes, computer capabilities, and legacy procedures
  • Automate tasks and create efficiencies via scripting

What you'll bring to the team

  • Proven ability to support and troubleshoot various end-user computing needs - 3+ years of relevant experience in a fast-paced environment ideal
  • A commitment to providing a positive customer service experience
  • Ability to support Windows 7/10 operating systems
  • Demonstrated skills in supported laptops, desktops, printers, A/V and peripherals
  • Proficiency in creating, deploying and maintaining images
  • Strong written and oral communication skills, including the ability to convey technical information in a user-friendly language
  • Ability to triage complex technical issues for all levels of the organization
  • Adept at working autonomously and prioritizing tasks in a fast-paced environment
  • A mindset towards automation, with an ability to script in Powershell or VBscript (or similar) preferred
  • Ability to support and troubleshoot Windows Server 2008/2012 nice-to-have
  • Ability to diagnose and troubleshoot networking issues nice-to-have
  • Bachelor degree in Computer Information Systems, Engineering or related discipline (or equivalent experience)

What you'll get

  • Competitive salary, stock options and 401(k) with company match: We appreciate our employees and we make sure they know it.
  • Benefits: We offer full-time employees multiple healthcare packages, including free and low cost options.  
  • Open PTO: Work-life balance is important. We believe in giving our employees time to truly relax and recharge.
  • Paid Parental Leave: To keep our employees and their families healthy.
  • A Lively Culture: Ping-pong, bean bag toss, hackathons- we enjoy friendly competition.
  • Casual Dress: Every day is “Casual Friday’, we want you to be comfortable when you come to work.
  • Minimal Bureaucracy: An entrepreneurial environment of ownership and accountability allows you to get work done.
  • Convenience: Our office is conveniently located in downtown Denver.

Who we are

Billtrust is the best-in-class provider of Payment Cycle Management and accounts receivable solutions, helping businesses accelerate Invoice-to-Cash. We provide a flexible, automated, cloud-based product portfolio that meets diverse buyer requirements and speeds cash application through tailored invoice delivery, secure multi-channel payment enablement, and intelligent matching and payment posting. Our platforms process $15B+ annually and help companies like Kraft Foods, New Balance Athletics and Ferguson Enterprises get paid faster and more efficiently. For the past 17 years, we have achieved remarkable success with year-over-year growth and we attribute that growth to our people and culture - We encourage employees to have autonomy, think creatively, share ideas – even with our CEO – and to challenge the status quo every day without a lot of red tape.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
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    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • AWSLanguages
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    • DockerLanguages
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    • PowershellLanguages
    • jQueryLibraries
    • ReduxLibraries
    • RxJSLibraries
    • NgRxLibraries
    • PrimeNGLibraries
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • Angular 7Frameworks
    • ASP.NET CoreFrameworks
    • SpringFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RDSDatabases
    • SnowflakeDatabases
    • DynamoDBDatabases
    • ElasticSearchDatabases
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    • PendoAnalytics
    • AxureDesign
    • IllustratorDesign
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    • EnjoyHQDesign
    • Aha!Management
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
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    • MarketoEmail
    • WatsonEmail
    • SalesloftEmail
    • MarketoLead Gen

Location

Our Denver office is located just east of downtown, several miles from Denver Intl Airport. Our Boulder office is on Arapahoe Ave by Boulder Creek.

An Insider's view of Billtrust

How would you describe the company’s work-life balance?

Our work-life balance is among the best. Our values, including "Family First" and "Unique Individuals," are demonstrated everywhere possible which surface in many tangible ways including Open PTO & the availability of flexible work schedules. We are able to enjoy a healthy balance where life events are rarely missed due to work-related obligations.

Travis

Senior Manager, Software Development

How do you collaborate with other teams in the company?

Our software development teams have dedicated meeting rooms with video conference capabilities to facilitate communication across distributed teams. We also use software collaboration tools such as Slack and GitLab. Teams are invited to each other's sprint demos so we share information and see the results of our teamwork!

Gary

Vice President, Software Development

How has your career grown since starting at the company?

I feel far more knowledgeable and prepared for the next steps in my career thanks to opportunities I have had here. Not just with the support to study and obtain new certifications but also the chances to work with other departments on special projects that I wouldn't have been able to work on elsewhere.

Dominic

Senior Desktop Support Specialist

How do your team's ideas influence the company's direction?

Through an open door policy and a true belief that “there are no sacred cows,” we have a willingness to evaluate everything that is within our domain of expertise. We are able to influence products and processes that improve Billtrust as whole.

Christy

Vice President, Professional Services

What’s the vibe like in the office?

The Denver office is laid-back, friendly, and offers a variety of events that you can participate in depending on your interests that allow you to get to know your co-workers - Bowling nights, ping pong matches, volunteering at food kitchens, team hikes, a kickball team, BBQs and popcorn Thursday's to name a few.

Amy

Relationship Manager

What are Billtrust Perks + Benefits

Billtrust Benefits Overview

Competitive salary, stock options and 401(k) with company match: We appreciate our employees and we make sure they know it.

Benefits: We offer each individual employee a healthcare package that is 100% paid for by Billtrust.

Open PTO: Work-life balance is important. We believe in giving our employees time to truly relax and recharge.

Paid Parental Leave: To keep our employees and their families healthy.

A Lively Culture: Ping-pong, bean bag toss, hackathons - We enjoy friendly competition.

Casual Dress: Every day is “Casual Friday’, we want you to be comfortable when you come to work.

Minimal Bureaucracy: An entrepreneurial environment of ownership and accountability allows you to get work done.

Culture
Volunteer in local community
Partners with Nonprofits
Intracompany committees
Daily stand up
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Some Meals Provided
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available
Paid industry certifications
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