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Desktop Support Specialist-Global Environment

| Greater Denver Area

 

The desktop support professional seeking an opportunity to support the technical landscape and technology that a company will use on a global scale will have just that chance as our Desktop Support Specialist with Webroot in Broomfield, Colorado. You will work on a highly elite and seasoned team within the Webroot Global Technical Support organization. You'll thrive in this position as someone whose technical acumen is both deep and broad, encompassing software and applications, OS (Windows, MacOS), desktop hardware, printing, video conferencing and new mobile devices. You will gain hands-on experience with the latest tablet computers, mobile phones, laptops from multiple manufacturers as well as software designed to more fully automate the support function. This is an ideal role for someone with a commitment to exceptional customer service who has an ability to enlighten each end user and thrive in a technology company where IT is still highly recognized as a critical part of our success and growth. If this sounds like what you are looking for, in the next steps of your career, we encourage you to apply today!

 

Your initial orientation on our products, processes and policies will prepare you for the challenges that lie ahead in our fast moving, highly proactive environment. A technician and savvy technologist at heart, you will be heavily involved in providing top tier technical and customer support to internal Webroot Employees.  Your prior experience with Windows 10, tablets, mobile technology and deployment will be fundamental to your success. You will be part of a collaborative, yet competitive team within the GTS organization that prides itself on being the first to find new and better ways to get things done. Projects in our pipeline that will stir your "inner geek" are desktop encryption, Office 365, mobile device management, desktop imaging and management.

Knowledge, Skills and Experience you bring to Webroot:

  • Hands on experience providing end-user support in a Windows Active Directory environment with proficient hardware and software troubleshooting skills for desktops and laptops, Windows 10, Microsoft Office and email. Mac Support experience is a plus.
  • Very high level of Windows OS troubleshooting, and a deep understanding of Windows theories required. This includes a profound knowledge of Windows registry & folder/file permissions within a corporate environment.
  • Solid experience with networking protocols and components within a corporate WAN
  • Experience supporting video conference systems, desk phones, mobile phones, tablets and networked printer/copier devices
  • Excellent interpersonal and customer service skills
  • Excellent written and verbal skills

 

At Webroot, we do more than secure our customers' personal computers, mobile devices and networks. We also nurture our employees' most critical assets – their talents, experience, and career aspirations. Webroot has the energy of a start-up with the strength and stability of an Internet security market leader. We foster the innovative culture you'd expect of a company that's making a statement. Webroot is a company in which you can invest yourself fully, knowing that you're not only protecting our customers around the world, but also that your talents and innovation will be recognized and rewarded. We encourage you to learn more about us and explore our job openings. Secure your future. Ensure the same for your career. Principals only - no third parties, please. Webroot Inc. is an Equal Opportunity Employer.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • Google AnalyticsAnalytics
    • JIRAManagement
    • SmartsheetManagement
    • WordpressCMS
    • SalesforceCRM
    • MarketoLead Gen

Location

385 Interlocken Crescent, Broomfield, CO 80226

An Insider's view of Webroot

What are some social events your company does?

Annual Bike-to-Work event, Women of Webroot, Game Nights, Teammate-led photography classes, Fun team-building exercises.

LeVar Battle

Senior Communications Manager

What makes someone successful on your team?

Hard work, creativity, ambition, and collaborative.

Levar Battle

Senior Communications Manager

What are Webroot Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Some Meals Provided
Happy Hours
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
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