Desktop Support, Remote
Emergency room visits and hospital stays can be uncomfortable and stressful times for families and their loved ones. DispatchHealth allows people to receive high quality and cost-effective medical care in the comfort of their homes. A rapidly scaling startup, DispatchHealth provides an integrated, convenient, high-touch care-delivery solution that extends the capabilities of the patient's care team and ensures that we provide personalized, quality care in the home or at the patient’s location of need.
Technology and data drive all aspects of our business and allow for better care delivery from patient onboarding, patient care, and post care follow-up. We’re looking to create a best-in-class technology platform that helps our patients stay in the comfort of their homes – and we’re looking for people like you to help shape and build the technology that changes the way people receive healthcare.
Our Mission
Provide patient-centered care through the power of technology, convenience, and service.
Our Vision
Transforming healthcare by building a system of care in the home.
Desktop Support will provide technical assistance to our internal employees. They will help install, upgrade, and troubleshoot hardware and software systems and oversee the end-to-end customer experience.
Responsibilities
- Providing excellent IT customer support for markets by answering phone calls, chats, emails, walk ups, and resolving open tickets
- Tracking all end-user support activities through our ticketing system
- Maintaining communication with end-user, keeping them informed of issue resolution status for all tickets in the office
- Responsible for investigating complex technical issues and finding root cause or break fixes
- Serve as primary liaison between service desk and system administration
- Handle remote repairs and configuration of IT equipment
- Managing new hire setups, including user access and equipment setups
- Participating in demonstration, testing, configuration, and training of new technology
- Identifying opportunities to improve, automate, or simplify processes or systems
- Participate in a rotating on-call schedule that involves after hours and weekend support
Qualifications
- High School Diploma
- At least 1- 3 years of IT support or customer service experience preferred
- Experience providing remote and hands-on support for multiple locations
- Ability to effectively interact and maintain professionalism with customers at all levels via phone and email.
- Ability to handle problems of a diverse scope where analysis of data requires evaluation of identifiable factors
- Expected travel to Minneapolis office 30% of the time
The pay range for this position in Colorado would be $47,000-$55,000/yr; however, base pay offered may vary depending on job-related knowledge, skills, experience, and location. This role can be located anywhere in the US.
DispatchHealth is committed to creating and supporting a diverse and inclusive team and serving all communities. All qualified applicants will be considered for employment regardless of race, gender, gender identity or expression, sexual orientation, religion, national origin, disability, age, or veteran status. DispatchHealth offers a comprehensive benefit package, including medical, dental and vision insurance, 401k, paid time off, family, and short-term disability leave.
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