Desktop Support Manager

| Greater Denver Area
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About Skupos

Skupos is the data platform for the convenience retail industry. Retailers, distributors, and brands connect to the Skupos network to create value from disparate data. Convenience retail is a long-standing industry with limited technology adoption, but is responsible for more revenue annually than all of e-commerce in the United States. Skupos leverages our massive datasets to build tools that help the industry succeed.

Skupos software integrates at a retailer’s point of sale, generates analytical insights, and automates the inventory and ordering process. For distributors and CPG brands, we provide real-time visibility into consumer purchasing decisions and enable automated promotional discounts at the point of sale. We view our company as revolutionizing a brick-and-mortar industry by bringing cutting-edge technology to physical stores, and helping harness data to create a frictionless connection between millions of people and the products they need.

What You Will Do

  • Serve as the lead and escalation point for desktop systems software and hardware, network infrastructure
  • Oversee the processes for deployment, maintenance, and support, for all implemented hardware, software, and operating systems
  • Maintains passwords, data integrity, and system security for the desktop environment
  • Manages hardware inventory and documents desktops application packages
  • Creates and implements software distribution methods and standards
  • Internal office support: video conferencing, ISP, clean cabling
  • Support software development efforts
  • Maintain point-of-sale laboratory
  • In conjunction with HR, manage the new hire on-boarding process
  • Works with department leaders to clarify business application requirements and propose possible solutions
  • Leads the seamless integration of new applications with Skupos desktop environment
  • Rapidly respond to emergency situations, both during and outside of normal business hours

What You Should Have

  • Customer first mentality (strong written and verbal communication skills)
  • A problem-solving mindset, strong organizational skills
  • Experience with IT disaster recovery process
  • Excellent working knowledge of Windows OS, Mac OS and their respective application suites
  • Familiar with task manager and background processes
  • Ability to use command prompt or PowerShell to issue commands
  • Associates Degree and/or 3 years professional experience

What Makes You A Great Fit

  • Ability to diagnose and configure network settings
  • Windows file sharing configuration
  • Remote desktop / Teamviewer experience
  • Project planning
  • Ability to set up IT desktop support for future growth
  • Customer care experience 

What we offer

Competitive salary

Healthcare benefits

401K

Commuter benefits

Major role in a strong, small and growing development team

Be a part of a key platform of product offerings to the retail convenience store industry

What are your goals and aspirations? Build your technical skills, business acumen, and leadership with Skupos.

What You Will Do

  • Serve as the lead and escalation point for desktop systems software and hardware, network infrastructure
  • Oversee the processes for deployment, maintenance, and support, for all implemented hardware, software, and operating systems
  • Maintains passwords, data integrity, and system security for the desktop environment
  • Manages hardware inventory and documents desktops application packages
  • Creates and implements software distribution methods and standards
  • Internal office support: video conferencing, ISP, clean cabling
  • Support software development efforts
  • Maintain point-of-sale laboratory
  • In conjunction with HR, manage the new hire on-boarding process
  • Works with department leaders to clarify business application requirements and propose possible solutions
  • Leads the seamless integration of new applications with Skupos desktop environment
  • Rapidly respond to emergency situations, both during and outside of normal business hours

What You Should Have

  • Customer first mentality (strong written and verbal communication skills)
  • A problem-solving mindset, strong organizational skills
  • Experience with IT disaster recovery process
  • Excellent working knowledge of Windows OS, Mac OS and their respective application suites
  • Familiar with task manager and background processes
  • Ability to use command prompt or PowerShell to issue commands
  • Associates Degree and/or 3 years professional experience

What Makes You A Great Fit

  • Ability to diagnose and configure network settings
  • Windows file sharing configuration
  • Remote desktop / Teamviewer experience
  • Project planning
  • Ability to set up IT desktop support for future growth
  • Customer care experience 

What we offer

Competitive salary

Healthcare benefits

401K

Commuter benefits

Major role in a strong, small and growing development team

Be a part of a key platform of product offerings to the retail convenience store industry

What are your goals and aspirations? Build your technical skills, business acumen, and leadership with Skupos.

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Location

Skupos is in the heart of Downtown Downtown only a few blocks away from Union Station with a beautiful view of the Rocky Mountains!

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