Company Description

Conga’s suite of solutions creates more efficient organizations by simplifying and automating data, documents, contracts and reporting. As the provider of the #1 paid application on the Salesforce AppExchange, we have more than a decade of experience increasing the value of the Sales Cloud by removing systems and process pain points that impede the customer lifecycle. Our 8000+ customers are passionate about our platform and support giving us 5 stars on the Salesforce AppExchange.

Conga offers a fast-paced, dynamic environment for professionals looking to help build and enhance a seamless customer experience. Our top of the line product suite, dedicated employees, and proven leadership team provide a solid foundation to support our continued growth and success. We offer competitive compensation and benefits, including 100% paid health insurance for employees, 401k plan, generous PTO schedule, and lots of additional perks!

Job Description

• Serve as main point of contact and technical expert for installation, configuration, troubleshooting and testing of hardware and software 
• Maintenance of existing systems including Windows and Mac computers, VoIP phones, printers and other office equipment 
• Manage and maintain internal ticket queue 
• Manage endpoint virus and malware prevention solutions
• Configure cloud based services including Office 365, Google Apps, GoToMeeting, VoIP, and Okta 
• Participate in the onboarding of new employees, ensure hardware and accounts are configured, provide training to new employees on laptops, phone and cloud based technology
• Setup and support remote users both domestically and internationally 
• Identify and escalate issues to the appropriate knowledge experts as required 
• Participate and execute policies, procedures and best practices as a part of the Security and Compliance Program 
• The position may require support outside of standard business hours to complete system upgrades, application deployments and provide support for emergencies and outages 
• Provide daily management and assignment of roles within physical security access control system 
• Other duties as assigned
 

Qualifications

• Bachelor's degree in technology related field or equivalent work experience 
• Minimum 1 years of experience in an internal support role including Microsoft products and PC hardware 
• Working knowledge of Windows and Mac PCs, peripherals, network communication protocols and Active Directory 
• Familiarity with Google Apps Administration a plus 
• Ability to troubleshoot complex issues with third party vendors 
• VoIP Telephony experience a plus 
• A+ or Network + certifications a plus 
• Proven ability to effectively handle and prioritize multiple tasks simultaneously in a quickly changing environment 
• Solid communication skills and ability to convey technical solutions to end-users of all abilities 
• Ability to work well in cross-functional teams, including software engineers, marketing, account management, sales operations
 

Additional Information

All your information will be kept confidential according to EEO guidelines.