Granicus LLC
At Granicus, our mission is to help bring government and citizens closer together.
Denver, CO

Desktop Services Manager at Granicus LLC

| Greater Denver Area
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Granicus is the leading technology and service provider that empowers government organizations to create seamless digital experiences for the people they serve, and we are hiring! By offering the industry's leading cloud-based solutions for communications, content management, meeting and agenda management, and digital services to over 4,000 public sector organizations, Granicus helps turn government missions into quantifiable realities.

Come see the impactful work we've done on communities across the country (and world!): https://granicus.com/success-stories/

Granicus is seeking a Manager of Desktop Services

The Manager Desktop Services is responsible for delivering desktop services by managing, evaluating, and developing the desktop support specialists and by providing excellent customer service within our corporate office environments.

This position should have a solid desktop technical background as well as experience in the desktop lifecycle management combined with customer service experience. A problem-solving attitude with the ability to motivate the team to achieve specific goals is an essential skill.

Ultimately, you should be able to ensure high-quality technical support across our corporate offices and manage a high level of client satisfaction.

What You'll Do:

  • Manage and evaluate performance for the global helpdesk and deskside team
  • Managing and reporting on allocation of IT tickets and assets
  • Identifying and acting on opportunities to improve and update software and systems
  • Assist in implementing IT Policy and best practices for the organization
  • Providing direction for IT helpdesk members
  • Identifying opportunities for IT team training and skills advancement
  • Conducting regular system checks and workflow audits 
  • Contribute to improving customer support by actively responding to queries and handling complaints
  • Manage and update
  • Ensuring customer service is timely and accurate
  • Set specific customer service standards
  • Follow up with customers to identify areas of improvement
  • Develop daily, weekly, and monthly reports on the help desk team's productivity
  • Manage employee access control and configuration for internal business applications
  • Manage corporate security policies and procedures
  • Addresses all aspects of first, and second level technical support
  • Assist in escalations to third level technical support.
  • Promotes a collaborative work environment both within the team and with other consulting managers and coworkers.

Who You Are:

  • You have a solid technical background with an ability to give instructions to a non-technical audience
  • You are customer-service oriented with a problem-solving attitude
  • You possess excellent written and verbal communications skills
  • You have team management skills
  • You have work experience as an IT Helpdesk manager
  • You have hands on experience with help desk and remote-control software
  • You have proven work experience with MacOS and WindowsOS 
  • You have a BS degree in Computer Science, Information Technology or relevant field
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Where we are

1999 Broadway is located in-between Denver’s Downtown and Uptown neighborhoods. Granicus occupies the 36 and 37 floors of the building.

Technology we use

  • Engineering
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • ReactLibraries
    • Ruby on RailsFrameworks
    • OracleDatabases
    • PostgreSQLDatabases
    • SalesforceCRM
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What are Granicus LLC Perks + Benefits

Granicus LLC Benefits Overview

Flexible Time Off
Medical (includes an option that is paid 100% by Granicus!), Dental & Vision Insurance
401(k) plan with matching contribution
Tuition & Training Reimbursement
Paid Parental Leave
Employer paid Short and Long Term Disability Insurance, Group Term Life Insurance and AD&D Insurance
Group legal coverage
Transit and/or parking supplement for office based employees
Free snacks and drinks in our offices
And more!

Culture
Volunteer in local community
Granicus has a dedicated impact team called Givicus that organizes different volunteer opportunities for our teams. We recently completed a book drive, food drive and a day at Habitat for Humanity.
Partners with Nonprofits
Granicus partners with Habitat for Humanity, DayMaker, and Hour of Code to help the communities that we serve.
Eat lunch together
Intracompany committees
Granicus has various impact teams for fun activities, volunteering and uniting the 3 main offices!
Daily sync
Open door policy
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Women at Granicus ERG, Black Leadership Group, Givicus is our philanthropy based community service group.
Hiring Practices that Promote Diversity
Unconscious Bias training is mandatory for all hiring managers. Extensive interview training for all interview panel members
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Granicus has a remote-first policy. If you are located near one of our office locations, you are welcome to go in but, it will never be required.
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Employees receive 40 hours per year of paid sick leave.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Game Room
Stocked Kitchen
Some Meals Provided
Parking
Fitness Subsidies
Up to $250 per year fitness allowance.
Home Office Stipend for Remote Employees
Professional Development Benefits
Tuition Reimbursement
Cross functional training encouraged
Promote from within
Online course subscriptions available
Paid industry certifications

Additional Perks + Benefits

Access to LinkedIn Learning, Tree house and safari books.

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