Healthgrades is focused on providing trusted information that helps consumers and providers make meaningful connections. As a Desktop Engineer you will deploy, maintain and troubleshoot end user workstations. The Desktop Engineer is also responsible for coordinating and completing technology projects across the organization.

What You Will Do:

• Installation and Setup:  Fulfill service requests to install and setup workstations, ensure employees have access to needed file delivery systems and software, and ensure security policies are followed and implemented.
• Maintenance:  Maintain workstation and laptop operating systems, software licenses and applications and act as alternate manager for the Service Request queue.
• Troubleshooting:  Respond to troubleshooting requests to diagnose and resolve first level functionality problems and contact vendor support upon escalated issues.
• Windows Operating System: Install and optimize windows operating system and applications on user desktop computers.
• End User Device Administration:  Perform basic configuration management for Active Directory, Exchange, and Desktop Central for end user device management.
• Experience engineering and optimizing conference room technology such as Zoom, Audio and Visual hardware.

What you Will Bring:

• Ability to diagnose and resolve desktop, laptop, or phone system functionality issues and/or follow-up on escalated issues
• 2+ years’ experience working with Windows and Mac operating systems
• 2+ years’ experience implementing end user services for Microsoft Office 365, Exchange and Active Directory 
• Exposure to end user technologies such as Slack, Zoom, Google Suite and Wifi
• A patient and professional demeanor with all levels of employees
• Experience supporting remote users

Why Healthgrades?

At Healthgrades, we recognize that our people drive our greatest achievements. We are passionate about maintaining a fulfilling, rewarding and high-energy work environment while setting the stage for your continued success.

• Purpose-Driven Business – we help people make more confident healthcare decisions
• Changing the Game – dynamic, employee-focused culture with career advancement opportunities
• Community Builders – partners of local charity organizations, matching gifts program, Go-Green efforts, and wellness initiatives

Compensation & Benefits

• Salary: $59,000 - $68,500 annually*
• Bonus: up to 5% annually 
• 401(k) plan options
• Medical, dental, and vision insurance, with HSA contributions for qualifying plans
• Company-funded basic Life, AD&D, and disability coverage
• Family planning resources
• Subsidized wellness benefits
• PTO plus paid holiday and volunteer time
• Tuition reimbursement and learning & development programs

*Actual base pay will be determined based on qualifications and experience