Desktop Administrator at Convercent

| Greater Denver Area
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Convercent seeks a Desktop Administrator which is primarily responsible for desktop support for in-office and remote employees. The person in this role has the opportunity to grow into more advanced technical positions within the organization.

Responsibilities include, but are not limited to:

  • Provide hardware and software support for end users of Mac’s, PC’s and peripherals.
  • Perform laptop builds and images
  • Document and prioritize service desk tickets, emails, calls and respond in a timely manner.
  • Assist the Customer Experience in support of ongoing improvement projects.
  • Deliver periodic progress reports to communicate project status.
  • Support Microsoft Office 365 and associated applications (Word, Excel, etc.).
  • Track and Manage IT equipment assets using Mobile Device Management.
  • Provide audio visual/conferencing support.
  • Support VOIP, cell phones and smart phones.
  • Participate in policy and procedure review.
  • Adhere to all security process and procedures.
  • Continue to increase expertise by staying current with industry trends through continuous education and a willingness to learn.

Desired Skills & Experience: 

  • 1+ years of experience in a similar role, or equivalent experience in computer support.
  • Excellent communication skills with technical users, non-technical users and vendors over the phone, in person and through progress reports, e-mail and other written documentation.
  • Ability to work with remote users and as a remote resource.
  • Ability to work extended hours if necessary.
  • Ability to work in a team environment for positive outcomes, generating trust and recognizing impact of everyone on the team.
  • Must be independent, self-motivated, detail oriented, highly organized, able to multi-task and meet aggressive deadlines.
  • Excellent problem solving and fault diagnosis skills.
  • Ability to use technology to automate procedures/processes.
  • A Plus: A+ or other relevant certifications
  • A Plus: Working knowledge of Azure Active Directory and Exchange.
  • A Plus: Working knowledge of Firewalls, Networks and Cloud Service Providers (Azure, AWS, Google).

About Convercent:

Robust. Agile. Collaborative. And you should see our software. Bringing the transformative power of the cloud to the compliance and ethics industry, Convercent's award-winning SaaS solution empowers our customers to be more effective and efficient in managing their compliance efforts and mitigating risk. With an inclination towards innovation, Convercent is helping our customers raise the standard--and expectations--for how companies safeguard their financial and reputational health. 

Convercent is an equal opportunity employer and all qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.


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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • ASP.NETFrameworks
    • Microsoft SQL ServerDatabases

Location

RiNo/Cole @Industry Rino Station

An Insider's view of Convercent

What’s the vibe like in the office?

Convercent is a highly collaborative environment. I absolutely love that I can be in the kitchen, bathroom, or walking around and I will bump into people from all different departments and have really meaningful conversations. I really enjoy the people I work and interact with everyday!

ToniAnn

Manager, Event Marketing

What's the biggest problem your team is solving?

The process of ingesting data from our customers can be difficult and lengthy. Team Massive is working on a new implementation that can import multiple large files simultaneously and at a faster rate.

Merlin

Sr. Software Engineer

How has your career grown since starting at the company?

It's taken me down a path I would've never expected when I joined the team as an SDR five years ago. But that's one of the great things about Convercent. People have the opportunity and are supported to take their careers in so many different directions.

Patrick

Director, Learning & Development

What are Convercent Perks + Benefits

Convercent Benefits Overview

Convercent offers a comprehensive and competitive benefits package which includes: Healthcare (we pay 90% medical, dental and vision for employees), Unlimited PTO, Paid family leave (12 weeks for moms and 4 weeks for dads, spouses, or partners), Stock options, and a Monthly technology stipend

Culture
Volunteer in local community
Food for Thought Amp the Cause The Epworth Foundation
Friends outside of work
Eat lunch together
Intracompany committees
Culture Club BLM Task Force Guide Program Mentor Program
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Unconscious Bias Training Diversity Metrics Reported to our Board
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
From virtual yoga and wellness practices to virtual 5K races, we support team workouts.
Mental Health Benefits
EAP Support Groups
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Role-based performance bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Convercent provides up to 4 weeks of parental leave for new parents.
Flexible Work Schedule
Convercent provides employees with a flexible work schedule that empowers them to balance work and life.
Remote Work Program
Convercent's remote work program supports employees working from home.
Family Medical Leave
Company sponsored family events
Convercent typically brings employees and their families together for the annual Summer Bash celebration. During quarantine, we have hosted a virtual talent show for teammates and their families!
Vacation & Time Off Benefits
Unlimited Vacation Policy
Sabbatical
Eligible employees get 5 weeks of paid sabbatical after 5 consecutive years of working at the company.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
We support team building during Quarterly Business Planning and our annual HeartBeat event.
Game Room
Stocked Kitchen
Happy Hours
Parking
Pet Friendly
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Customized development tracks
Paid industry certifications
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