Job Description
Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the team
Our Virtual Back Office (VBO) Solutions team provides services that allow customers to realize increased operational efficiencies, improved speed to market, and improved customer satisfaction in a cost-effective manner. Our VBO team completes support for all the tasks that need to be performed in the back-office to support loans.
What you will be doing
You will be providing administrative processes support for routine "back office" tasks such as client support processing, researching customer loan-related questions/problems, and performing miscellaneous customer and account maintenance as defined by client-specific procedures. Routine decision-making is tightly defined, with greater latitude at higher job levels, all the while focused on the efficient processing of high-volume transaction-oriented assignments.

• Performs tasks to ensure compliance with workgroup and client-specific procedures to further guarantee adherence to service level agreements
• Performs customer and account maintenance per reports, client workflow solution, postal mail, or by direct instruction from immediate supervisor.
• Directs all work requests from sources outside the department to immediate supervisor for consideration and approval
• May research and resolve internal and external customer-submitted and client-submitted account questions or problems outside normal daily procedures
• Assists in tracking, compiling and completing reports as assigned

What you bring:

• A high school diploma or GED required
• Strong PC skills with basic knowledge of Microsoft Office applications
• Excellent data entry, verbal and written communication, and customer service skills that build high levels of customer satisfaction for internal and external clients.
• Ability to work independently on problem tickets within the client problem ticket solution
• Ability to maintain confidentiality and carry out assignments that are sensitive in nature

Added bonus if you have:

• Basic knowledge of ticketing platforms
• Knowledge of banking principles, operations and processes

What we offer you

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• Time to support charities and give back in your community
• A broad range of professional education and personal development opportunities
• A work environment built on collaboration, flexibility and respect
• A fantastic range of benefits designed to help support your lifestyle and well-being

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Vaccination Requirements
All employees must be fully vaccinated against COVID-19 on or before December 31, 2021. Individuals with a disability (including a medical condition) or sincerely held religious beliefs or practices that prevent them from getting the vaccine may request an exemption from the vaccine requirement.
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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