Dental Claims Coordinator at OrthoFi

| Greater Denver Area
Sorry, this job was removed at 11:09 a.m. (MST) on Wednesday, September 2, 2020
Find out who's hiring in Colorado.
See all Operations jobs in Colorado
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
 Who We Are
OrthoFi is a Denver-based startup that focuses on building software and service solutions designed to stimulate growth and streamline financial processes for orthodontic practices through rigorous analytics and cutting edge technology. We pride ourselves in our culture as a people-first organization, demonstrated through recent achievements of being ranked in Built in Colorado’s list of Top 100 Digital Companies in Colorado. We were also recognized by the Denver Business Journal as one of Denver’s fastest growing companies and ranked 164th on the Inc 5000 list of fastest growing private companies in the US!
In the OrthoFi community, members are valued for who they are, supported no matter where they are, and motivated to excel personally and professionally. People who join our community are self-starters and love a challenge! We’re looking for passion-driven, dynamic individuals who are excited about a fast-paced and fun environment. As a team, we enjoy the opportunity to make an impact on our customer’s lives and within our team. 

The Role
As an Orthodontic Dental Claims Coordinator, you will be a part of a highly engaged and supportive team who is impacting a patient’s ability to receive the highest quality orthodontic care. You will be an Insurance Detective in a fast-paced, dynamic environment. 
Within 1 Month You Will
  • Go through OrthoFi Training and get to know the company from a high level view
  • Attend claims training to get to know what you’ll be doing on a day to day basis
  • Get to know our internal system as well as tools like GSuite, Slack, Jira, and PureCloud
  • Learn the basic questions to ask yourself when researching a claim
  • Be provided a step up plan to increase your work efficiently and effectively 
  • Have lots of questions and a great team of experienced coordinators to help you out!

Within 2 Months You Will
  • Work with other departments within the claims team to better understand your job on a day to day basis
  • Interact with our QA department to understand your progress so far
  • Meet with your leadership for weekly 1:1’s to go over your progress
  • Have fewer questions and a great team of experienced coordinators to help you out!

Within 3 Months You Will
  • Applying your knowledge and training on day to day claims processing operations
  • Maintain a high QA score as well as exceeding daily output expectations
  • Bring challenges and successes to weekly meetings with other departments
  • Have a few questions, with a great team of experienced coordinators to help you out and also answer any questions from anyone within their first 30 days!

How you impact patients and practices
  • Submission of primary, secondary, and continuation claims
  • Following up with insurance carriers to locate payments, and provide requested information
  • Verify orthodontic billing codes for accuracy
  • Documentation of claim activity and next steps on accounts worked 
  • Research and resolution of claim rejections and denials
  • Posting of insurance payments to accounts
  • Claim resubmissions, corrections, and appeals when necessary

Skill Set
  • Experience with processing dental insurance claims (Experience with orthodontic claims is a plus)
  • Knowledge and experience with dental revenue cycle 
  • Experience working with dental A/R
  • Knowledge of dental insurance plans such as PPO and DHMO
  • Experience and knowledge working with multiple insurance carriers
  • Demonstrated ability to multi-task and solve poorly defined problems
  • Strong analytical and problem solving skills
  • Excellent communication skills - written, verbal and active listening
  • Proficient with Microsoft Office and/or Google Documents
  • Have the ability to learn and utilize business related software systems
  • Must exhibit empathy and compassion for patients
  • Ability to self manage and adapt to change quickly, as well as show a sense of urgency
  • Strong judgment and decision making abilities
  • Natural curiosity with a strong aptitude to learn quickly
  • Very strong technical aptitude
  • High school Diploma required, some college experience a plus

Your Next Move
Now that you know more about us and are truly excited about working for an amazing company, tell us how you can make an impact at OrthoFi. 
Compensation commensurate with experience. 
Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • TypescriptLanguages
    • AWS LambdaLanguages
    • Angular (7)Languages
    • ReactLibraries
    • Node.jsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • ZohoCRM


Fun fact! Our building used to be a manufacturing facility for Ford Model T cars. We're conveniently located at I25 and Broadway.

An Insider's view of OrthoFi

How does your team reward individual success?

We use a program called Kazoo to publicly reward and recognize team members. This is widely used, and is a great way to show your teammates some love for their hard work. We also reward team members who have received the most recognition for OrthoFi's core values.

Will Hoberg

Product Manager

What kinds of technical challenges do you and your team face?

We face challenges quite similar to other web shops, in that we have a legacy platform that could always be shinier and more robust, design considerations of how to move it into new technology stacks that are quicker, and the very fun challenges of how to move entire static human-driven workflows into dynamic new technologies.

Nate Stevens

Software Engineer

What makes someone successful on your team?

My team members never look at a problem and say, "Not mine." Instead everyone jumps in willingly regardless of their role contributing knowledge, ideas, and solutions to ensure we move forward with the best experience for our clients.

Mary Foster

Product Manager

How do you empower your team to be more creative?

We believe creativity will come if we can appropriately turn our teams loose to solve business problems. We have adopted the Spotify Agile org model to promote autonomy, responsibility, and ownership to each of the teams to help aide this.

Steve O'Quin

VP of Technology

What’s the vibe like in the office?

Balanced. The vibe is the office always seems to be fun. I get excited going into work knowing I am going to be able to see my co-workers. There is an understanding that work needs to get done, but it doesn't have to be a drag.

Devin Gray

Software Engineer

What are OrthoFi Perks + Benefits

OrthoFi Benefits Overview

Nurturing and supportive culture
Monthly team building activities
Company and team outings
Meditation sessions and wellness initiatives
Peer-to-peer recognition program
Casual dress atmosphere
Snacks and coffee

Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Some Meals Provided
Happy Hours
Professional Development Benefits
Lunch and learns
More Jobs at OrthoFi2 open jobs
All Jobs
Dev + Engineer
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView OrthoFi's full profileSee more OrthoFi jobs