The Customer Training Delivery Specialist will be dedicated to the training and education of our customers on the Convercent platform and on system, data, and program best practices. They will focus on providing consistent and value driven interactions with every customer of any size.

Because this will be a newly formed function as part of the Adoption team, this role will also work closely with Customer Success leadership on the development of long term & repeatable training processes, modules, content, etc.

Training Delivery Specialists are responsible for providing one of the first and most important impressions of the company to new customers; and therefore, must have a genuine enthusiasm for customer focused work. They will also continue to train customers throughout their lifecycle to drive continual adoption and trust.  

Key Responsibilities:

• Help to develop our current customer education materials into a repeatable and deliverable curriculum.
• Work to design and lead tailored customer trainings.
• Collaborate with cross functional organizations to help ensure training workshops meet the needs of our customers.
• Leverage insights from customer trainings to inform education curriculum.
• Identify gaps in current education materials and work to address these gaps.
• Work as part of the broader customer success team and continually understand our customers better through consistent interaction with the team-members.
• Work closely with cross functional organizations to align on strategies, collaborate, and to communicate customer learnings through a feedback loop.
• Remain current on the Convercent platform, company, and E&C program development.
• Weave in customer goals, objectives, & outcomes to training goals whenever possible.
• Make recommendations to improve efficiencies through development and adoption of best practices and standardized procedures.
• Work closely with the Customer Marketing Manager and Knowledge Base Manager to ensure that all customer-facing training documents are current, relevant, and value driven.
• Make recommendations to improve efficiencies through development and adoption of best practices and standardized procedures.

Skills and Qualifications:

• Experience with data integration and analytics.
• Experience in training, preferably in a technical environment.
• Ability to translate technical instructions for a non-technical audience.
• High level of empathy and patience.
• Flexibility to work without highly defined processes in place.
• Passion for customer work.
• Comfortable working with ambiguity and quickly changing environments.
• Highly collaborative, and willing to lead and work with varied teams to achieve goals.
• Aptitude for creating processes.
• Exhibits the technical acumen to learn new tools quickly.
• Deep understanding of the Convercent customers, software, and services.
• Ability to leverage/show deep domain knowledge to drive customer success.
• Energetic and compelling and not afraid to present in front of teams.
• Coachable and open to feedback, both internally and on the fly from your audience.
• 1-3 years minimum work experience within the SaaS industry.
• Comfortable with data processes and hygiene. 

Compensation & Benefits:

The salary and variable compensation ranges provided here are just that—a range! The offer that is ultimately extended is based on level of experience, skillset, certifications and education. 

• Compensation: $44,000 - $85,000 base salary + variable compensation
• This position includes unlimited time off, comprehensive benefits package (including medical, dental, vision), monthly tech stipend, and company-paid sabbatical at five years of service.

About Convercent:

Bringing the transformative power of the cloud to the compliance and ethics industry, Convercent's award-winning SaaS solution empowers our customers to be more effective and efficient in managing their compliance efforts. With an inclination towards innovation, Convercent is helping our customers raise the standard—and expectations—for how companies safeguard their financial and reputational health.  

U.S. Equal Opportunity Employment Information (Completion is voluntary)

Why are we asking you for this information? We are committed to be a more diverse, inclusive, and equitable workplace. If you choose to fill out these demographic questions, your response will help us identify how we can improve our hiring process to support a more diverse workplace.

Completion of these questions is entirely voluntary. Your responses, or choice not to respond, will not be associated with your application for this role, will not be used in making any hiring decisions, and will be recorded and maintained in a confidential file.

Hiring from a wide variety of backgrounds is important to us, because our customers and their employees come from a wide variety of backgrounds. Individuals seeking employment at Convercent are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.