Skupos is the data platform for the convenience retail industry. Retailers, distributors, and brands connect to the Skupos network to create value from disparate data. Convenience retail is a long-standing industry with limited technology adoption, but is responsible for more revenue annually than all of e-commerce in the United States. Skupos leverages our massive datasets to build tools that help the industry succeed.

Skupos software integrates at a retailer’s point of sale, generates analytical insights, and automates the inventory and ordering process. For distributors and CPG brands, we provide real-time visibility into consumer purchasing decisions and enable automated promotional discounts at the point of sale. We view our company as revolutionizing a brick-and-mortar industry by bringing cutting-edge technology to physical stores, and helping harness data to create a frictionless connection between millions of people and the products they need.

What We Do

• The Customer Experience Tier 1 Customer Support team is the front line of Skupos. We are responsible for the first initial contact current customers have when calling Skupos. Our job is to educate and inform our customers while solving and triaging customers inquiries. We work hard to ensure that our customers have the best experience possible. 

What You Will Do

• Answer inbound calls to our Customer Support line
• Answer and close inbound chats and tickets
• Perform outbound phone calls to customers
• Accurately document all issues, resolutions and follow up actions in our CRM database.
• Provide consistent, high-quality support to all customers
• Be a positive representative for our clients by taking a caring and empathetic approach to customer interactions
• Efficiently resolve customer inquiries on the first contact
• Handle problem resolutions that may require follow-up and/or escalations to a higher level of expertise
• Work cross functionally with other teams to ensure resolution of customer inquiries through escalation processes.
• Troubleshoot basic technical issues on customers point of sale system and back office computer.
• Learn every day and have a ton of fun doing it! 

What You Should Have

• Bachelor's degree or equivalent practical experience
• 3+ years of customer service experience
• Outstanding verbal and written communication, active listening skills, including the ability to speak, read and write fluently in English; bilingual skills are a major plus
• Computer proficiency, including ability to easily navigate and toggle between multiple screens, talk and type at the same time, and troubleshoot basic computer issues
• Helpful and proactive manner with a service orientation
• Great interpersonal and administrative skills
• Can work independently without being micromanaged
• Excellent time management, communications, decision making, human relations and organization skills
• Previous technical support experience preferred
• Familiarity with wireless networks, point of sale systems preferred
• Familiarity with Salesforce preferred
• What Makes You A Great Fit
• You enjoy talking to customers and care about their outcome
• Self-starter with the ability to work independently, solve problems and be accountable for customer and business outcomes
• Proven ability to independently resolve issues and recommend process improvements
• You have an intense attention to detail
• You’re able to multi-task with ease 
• You enjoy solving problems 
• You love to win and are motivated by your own success
• You want to be part of a team

What We Offer

• Competitive salary

• Equity

• Healthcare benefits

• 401K

• Commuter benefits

• Major role in a strong, small and growing product and technology team

• Be a part of a key platform of product offerings to the retail convenience store industry

About Skupos

We are a company dedicated to helping convenience stores grow their business by better managing operations, and giving their suppliers tools to drive efficiencies into the supply chain. Skupos allows single-store operators, and Fortune 100 distributors alike to streamline their workflow and automate the supply chain.

Founded in 2016 and headquartered in San Francisco, our mission is to bring the convenience store industry into the digital age by making it easy for everyone to manage, explore, and understand the data that drives their operations.

What We Do

• The Customer Experience Tier 1 Customer Support team is the front line of Skupos. We are responsible for the first initial contact current customers have when calling Skupos. Our job is to educate and inform our customers while solving and triaging customers inquiries. We work hard to ensure that our customers have the best experience possible. 

What You Will Do

• Answer inbound calls to our Customer Support line
• Answer and close inbound chats and tickets
• Perform outbound phone calls to customers
• Accurately document all issues, resolutions and follow up actions in our CRM database.
• Provide consistent, high-quality support to all customers
• Be a positive representative for our clients by taking a caring and empathetic approach to customer interactions
• Efficiently resolve customer inquiries on the first contact
• Handle problem resolutions that may require follow-up and/or escalations to a higher level of expertise
• Work cross functionally with other teams to ensure resolution of customer inquiries through escalation processes.
• Troubleshoot basic technical issues on customers point of sale system and back office computer.
• Learn every day and have a ton of fun doing it! 

What You Should Have

• Bachelor's degree or equivalent practical experience
• 3+ years of customer service experience
• Outstanding verbal and written communication, active listening skills, including the ability to speak, read and write fluently in English; bilingual skills are a major plus
• Computer proficiency, including ability to easily navigate and toggle between multiple screens, talk and type at the same time, and troubleshoot basic computer issues
• Helpful and proactive manner with a service orientation
• Great interpersonal and administrative skills
• Can work independently without being micromanaged
• Excellent time management, communications, decision making, human relations and organization skills
• Previous technical support experience preferred
• Familiarity with wireless networks, point of sale systems preferred
• Familiarity with Salesforce preferred
• What Makes You A Great Fit
• You enjoy talking to customers and care about their outcome
• Self-starter with the ability to work independently, solve problems and be accountable for customer and business outcomes
• Proven ability to independently resolve issues and recommend process improvements
• You have an intense attention to detail
• You’re able to multi-task with ease 
• You enjoy solving problems 
• You love to win and are motivated by your own success
• You want to be part of a team

What We Offer

• Competitive salary

• Equity

• Healthcare benefits

• 401K

• Commuter benefits

• Major role in a strong, small and growing product and technology team

• Be a part of a key platform of product offerings to the retail convenience store industry

About Skupos

We are a company dedicated to helping convenience stores grow their business by better managing operations, and giving their suppliers tools to drive efficiencies into the supply chain. Skupos allows single-store operators, and Fortune 100 distributors alike to streamline their workflow and automate the supply chain.

Founded in 2016 and headquartered in San Francisco, our mission is to bring the convenience store industry into the digital age by making it easy for everyone to manage, explore, and understand the data that drives their operations.