Customer Support Supervisor

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If you’re excited by the idea of leading a team while playing an instrumental role in building and shaping the Denver team and culture for a fast-growth startup then you should check out this role. 

Snapdocs is an early-stage, rapidly growing company backed by investors like Sequoia Capital, F-Prime Capital , SV Angel, and Y Combinator. We are tackling the massive mortgage market, developing modern software for an industry that still relies on fax machines and manila envelopes. We bring security, efficiency, and joy to a paper-based pillar of the US economy. As we expand our product offering and tackle a broader swath of customers, we need to grow our team with smart, hungry, and curious people. That’s where you come in...

Our Denver Product Augmentation team will be responsible for uploading and processing loan documents. This team will answer questions from Lenders, Settlement Agents, and Consumers and will have a large impact on the growth and evolution of our product, gathering feedback from customers and sharing that super valuable data with the broader Snapdocs team. As team lead, you will be a “player/coach,” not only doing all of the above alongside the team, but also acting as coach/mentor/resource for the rest of the team. You’ll do 1:1’s, performance management, provide career development, interview and hire, and act as an escalation point as issues arise. 

Our ideal candidate has 5 years of experience in an administrative role where you’ve had to advise clients and handle support queries with at least some team lead or direct management experience. You have excellent written and oral communication skills and you bring a positive attitude to everything you do. You're a resourceful and self-starting team player, hungry to contribute to the company's overall mission.

Snapdocs’ culture is one that strongly values diversity and drive. We want to work with people from different backgrounds and different paths in life. We provide a range of excellent benefits from the standard stuff (401(k), free lunches, excellent health benefits) to the not so standard (4 weeks and a day of vacation! 4% match on 401(k)!, and a 10 year exercise window on your options!!) and our location in downtown Denver is super convenient.

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Location

We are currently located in the Wells Fargo Building in Downtown Denver, seconds away from the 16th Street Mall. Close to public transportation!

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