Why Divvy?

Over the past decade, millions of Americans have been forced to put their dreams of homeownership on hold. Home prices have outpaced wage growth while mortgage requirements continue to tighten. As a result, renters are missing out on a critical wealth-building opportunity: owning a home.

At Divvy, we're building an on-ramp to homeownership – one that's more affordable, more flexible, and an overall better fit for the modern American family – and it’s working.

We are looking for a Customer Support Specialist to join a new Customer Support Team in Denver! As a Customer Support Specialist, you will help our customers move one step closer to homeownership by resolving their inquiries and assisting them through our application process. Additionally, you will be a founding member of a new office and play an integral role in developing a second home for Divvy in Denver.

Responsibilities:

• Respond to customer inquiries via Chat, Phone, SMS, and Email. 
• Partner with Product/Engineering to identify issues and improve the user experience. 
• Ensure the highest level of customer satisfaction by investigating and responding to all customer needs and questions. 
• Subject matter expert on Divvy policies and procedures as it relates to the customer journey. 
• Discuss financial documents and perform basic document review. 
• Represent the Voice of the Customer and identify areas for improvement.

About You:

• BA/BS strongly preferred1+ years experience in a customer facing role.
• Willingness to work a flexible schedule that could include weekends.
• Professional and empathetic.
• Great problem solving skills and issue resolution.
• Ability to work in a fast paced, high growth environmentStrong communicator, who is always willing to get on a the phone and chat with a customer.
• Prior sales, banking, or customer facing experience at a tech company is a plus

Perks / Benefits:

• Competitive salary and meaningful equity
• Full health benefits (medical, dental, vision)
• Commuter benefits
• Flexible PTO/Sick policy
• Career advancement opportunities
• Diverse, smart, and witty co-workers
• 401K retirement savings
• Company laptop
• $250 desk allowance