Customer Support Specialist at Wishlist

| Greater Denver Area
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Send resume and a paragraph of why you are a good fit for this role to [email protected]
Apply now

Wishlist has a great opportunity for a self-motivated, purpose-driven, individual who is looking to join a rapidly growing company in Denver, Colorado. 

Wishlist helps companies show appreciation to their employees by making it simple to send meaningful, experiential rewards like hot air balloon rides, spa treatments, and even global travel experiences. We are hiring a support specialist to help create an exceptional customer experience for our clients. 

Job Description: 

The Support Specialist at Wishlist will work alongside the Customer Support team to deliver a positive customer experience to our clients. This individual will be resourceful, resilient and be a great communicator. 

What You Will Do: 

Manage and resolve support tickets and provide top-level customer service to Wishlist’s clients

Receive experience requests and work with vendors and reward recipients to book experiences on their behalf

Collaborate on projects to improve efficiency of support team

Effectively communicate product updates to Marketplace team

Qualifications: 

Strong written & oral communication

Passionate about solving problems and helping users succeed

Is technically savvy

Thrives when required to multi-task

Is resilient when obstacles are presented 

Embraces curiosity to solve problems

Takes ownership of responsibilities, problems, and mistakes

Proven ability to quickly grasp new concepts 

Team player who thrives in rapidly changing environments

Possess an innate desire to uncover or develop solutions prior to escalating issues 

Benefits: 

Wishlist provides a happy, inspiring and meaningful work experience and we are always aiming to improve it. On any given day, you'll find us working to build, optimize and grow our company - all while enjoying the adventurous lifestyle that Denver offers. 

Our team enjoys full benefits, unlimited vacation time and flexible work schedules, competitive salaries, and an opportunity to grow within the organization. Most importantly, they are part of a team out to solve an important problem; employee disengagement. 

Ready to Apply?

Great! Please send your resume and a paragraph of why you are a good fit for this role to [email protected]

 

Wishlist offers excellent employee benefits, which include health, dental, vision, wellness reimbursement, life insurance, 401k retirement plans as well as generous Paid Time Off. We value our employees, their contributions and strongly promote from within.  

Wishlist does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients.

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Send resume and a paragraph of why you are a good fit for this role to [email protected]
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • SqlLanguages
    • jQuery UILibraries
    • Angular 8Frameworks
    • Microsoft SQL ServerDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • MailChimpEmail
    • SendGridEmail
    • OutreachLead Gen

Location

Nestled in trendy Five Points, walk to one of the many spots nearby for a drink or bite to eat. Close to train station and free street parking.

An Insider's view of Wishlist

What’s the vibe like in the office?

In short, the office vibe is very laid back. We tend to balance the work-hard, play-hard mentality pretty well. Dress is casual and sometimes we listen to music. Our open floor plan makes it really easy to collaborate. It also means that vibe can go from all heads down, working hard, to joking around in a matter of minutes.

Mackenzie

Manager of Client Success

What's the biggest problem your team is solving?

How do employees want to be recognized for their efforts and how can we help companies do this better so that they’re retaining their people and inspiring them to do their very best? It’s a problem that requires a tech solution working on both an automated and personal level, so there’s an incredible amount of empathy and ingenuity involved.

Steven

UX/UI Product Designer

How has your career grown since starting at the company?

I came to Wishlist with the drive to learn as much as possible about business. That drive was met with equal enthusiasm by the organization; they give me every opportunity I went after. I have grown through mentorships and have been supported to pursue educational opportunities and training outside the organization.

Elena

Account Manager

How do you make yourself accessible to the rest of the team?

People are everything. My team’s success is always my priority. I’m not a corner office, a rule from the top, nor an office hour CEO; I work for my team. I sit with them, roll up my sleeves and jump in with them, and challenge the status quo with them daily.

Dan

CEO

What makes someone successful on your team?

Taking ownership of problems and ideas is the best path to success at Wishlist.

Everyone has ideas and calls out problems, but those who are most successful on the team take their ideas and problems they see, own them, and see them through implementation.

Michael

Director of Strategy

What are Wishlist Perks + Benefits

Wishlist Benefits Overview

Our team enjoys full benefits, unlimited vacation time and flexible work schedules, competitive salaries, and an opportunity to grow within the organization. Most importantly, they are part of a team out to solve an important problem; employee disengagement.

Culture
Friends outside of work
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Wishlist employees can contribute up to $5000 annually to their FSA.
Disability Insurance
Disability insurance is offered through Wishlist.
Health Insurance Benefits
Wishlist has two health insurance options for you to choose from.
Life Insurance
Wishlist offers complimentary life insurance to all employees.
Retirement & Stock Options Benefits
401(K)
Wishlist's 401(k) retirement plan offers a broad selection of stocks, bonds and international index funds to choose from.
Performance Bonus
Wishlist's performance bonus plan includes everything from rewards to quarterly bonuses when employees meet targets set by their direct supervisors.
Child Care & Parental Leave Benefits
Flexible Work Schedule
Wishlist provides employees with a flexible work schedule which allows unlimited PTO, work from home opportunities, and flexible start and end times.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Employees receive an unlimited amount of hours per year of paid sick leave.
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Wishlist hosts company outings every quarter. Events vary from team happy hours, workshops, and even an annual team trip.
Stocked Kitchen
Unlimited snacks, coffee, and tea.
Professional Development Benefits
Job Training & Conferences
Wishlist offers employees professional development opportunities like the ability to attend job-related conferences, lunch and learns, and online classes.
Lunch and learns
Wishlist hosts lunch and learns once per quarter.
Cross functional training encouraged
Promote from within

Additional Perks + Benefits

Do the best work of your life at Wishlist. Wishlist provides a happy, inspiring and meaningful work experience and we are always aiming to improve it. On any given day, you'll find us working to build, optimize and grow our company - all while enjoying the adventurous lifestyle that Denver offers.

Send resume and a paragraph of why you are a good fit for this role to [email protected]
Apply now
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