About Qualia & Adeptive Software

We’ve built a new class of real estate technology that simplifies home buying and selling into an easy, understandable, and secure process. Our products bring together users from across the real estate ecosystem—homebuyers and sellers, lenders, title and escrow agents, and real estate agents—onto a single shared platform, providing greater clarity and transparency to real estate transactions. Today, millions of consumers use Qualia to close on homes every year.

ABOUT THE ROLE
Our customer support specialists recognize that our customers are the key ingredient to our success and embrace the responsibility of assisting them with their support issues in a positive, energetic, and timely manner.

Our software enables the highly-specialized title and escrow industry accomplish an unparalleled level of automation and efficiency and as such requires unique support individuals. While everyone has good general skills, each has an area or two of specialization. For the person we are looking for – that area of specialty is escrow and accounting.

Adeptive support staff makes it easier for our customers to operate our software while respecting their time and unique needs. They are obsessed with problem-solving and efficiently resolving customer issues. They are highly empathetic – they understand the stress that is inherent in the title and escrow business, and are natural educators. While not responsible directly for technical support, our staff has a natural inclination for troubleshooting or understanding technical tools. They know that they are our most valuable feedback mechanism for improving the product and take that job seriously as well.

DUTIES AND RESPONSIBILITIES

• Provide timely and highly-satisfactory customer service including identifying issues, recommending solutions, offering workarounds, and/or fixes for problems which impact customer operations
• Assist with testing and troubleshooting issues and translate between customers and our tech support and engineering teams
• Offer focused training on proper/recommended use of the software as necessary to address customer inquiries and issues
• Contribute to a work environment which fosters pride in being a part of a winning team and promotes personal growth
• Maintain productivity and quality standards
• Responsible for stewardship of sensitive customer information
• Other duties as required

JOB REQUIREMENTS

• You’ve worked directly in the real estate, title and/or escrow business
• Excellent organization and interpersonal skills
• Excellent verbal and written communication skills
• Strong technical/software skills
• Customer service/support experience via phone, email, and chat
• Ability to work with all levels of customers, including end-users, management and executives
• Experience with ResWare
• Home address within reasonable driving distance of Superior, Colorado though remote work is a possibility depending on experience