Build something you’re passionate about, make decisions that impact the entire organization and work on a team that empowers you to do your best work.  Wishlist Rewards helps teams be happier, inspired and more productive. Simple software and memorable gifts for the modern company. We are a fast growing rewards and recognition company with tens of thousands of users and triple digit revenue growth year over year.  

We’re looking for a Customer Support rock star who is dedicated to facilitating world-class experiences and adventures.  Strong candidates will be intrinsically motivated to find solutions, comfortable in rapidly changing environments, meticulous with details, technically savvy, and have an innate, entrepreneurial curiosity.   

Responsibilities 

• Manage technical support tickets and provide top-level service to Wishlist’s end-users

• Book unique experiences and answer all inquiries about our platform, products and services

• Provide unparalleled service to Wishlist’s end vendors, clients and users 

• Quantify and qualify user trends and craft solutions on how to improve our services

• Work with the product team to build customer facing product enhancements

Requirements 

• 2+ years experience in an omnichannel Customer Support role

• Experience using a support ticket management software

• Passionate about solving problems and helping users succeed

• Demonstrable interpersonal and communication skills across several channels 

• Comfortable working with technology and common customer support tools

• Proven ability to quickly grasp new concepts 

• Team player who thrives in rapidly changing environments

• Possess an innate desire to uncover or develop solutions prior to escalating issues 

• Proven ability to prioritize and deliver on multiple tasks simultaneously

 Wishlist offers excellent employee benefits, which include health, dental, vision, wellness reimbursement, life insurance, 401k retirement plans as well as generous Paid Time Off. We value our employees, their contributions and strongly promote from within.  

Wishlist does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients.