We’re looking for an enthusiastic Customer Support Specialist to join the team at Yaguara.

You will be the central point of contact for all customer interaction, responsible for maintaining client relationships and ensuring customer satisfaction. Your goal will be to provide unparalleled service and educate the customer about our product offerings so as to drive product adoption and customer retention. You will accomplish these tasks by developing an exhaustive understanding of the product and working closely with our team of engineers, designers, sales and subject matter experts.

Working at Yaguara

Here at Yaguara, we are creating a new way for eCommerce companies to work and ultimately grow better together.

It’s time businesses become more data-driven and aligned in their tactics and decision-making. That’s why we created Yaguara, a platform designed to aggregate and simply present data for operational use by all levels across an organization.

Our core values

These are some of the values we live by as a company. We are always exploring new possibilities of how our team, product, and users can be learning and growing better together.

• Curiosity

• Elegance

• Power

Requirements

• Prior B2B or SaaS support experience

• Professional, courteous attitude, reflecting our commitment to quality service.

• Superb communication and interpersonal skills.

• Self-motivated and able to manage workload with minimal supervision.

• Ability to work well under pressure in a fast-paced, high-volume environment.

• Must be highly energetic and quick to learn

Responsibilities

• Manage client relationships by providing telephone, email and live chat support for web-based SaaS applications.

• Onboard new accounts with our white glove service.

• Identify at-risk accounts that needed attention to ensure success.

• Interact with team members across departments to research and resolve customer issues.

• Provide suggestions for process, application or documentation improvement.

• Contribute to the design and testing of new software during the development cycle.

• Provide brief over the phone or web-based training to customers.