About SonderMind

SonderMind is redesigning behavioral health to become more accessible, approachable and utilized. We are doing this by building a national, integrated network of behavioral health providers and creating a seamless, technology-enabled experience for consumers to find the best therapist to meet their needs (and take their insurance!). 

What is the Customer Support Specialist Role

Our dynamic Customer Support team provides excellent inbound and outbound customer service and ensures that every individual we interact with gets matched to the right therapist for their needs. Our team is dedicated to high quality customer care and support, as well as supporting the growth and expanded use of our behavioral health network. This role requires excellent communication skills, attention to detail, teamwork and ability to quickly shift activities and priorities to meet growing business demands. 

What else should you know

This is a ground-floor opportunity to grow with a VC-backed company with plans to become a national force for changing this important segment of healthcare. Our team is made up of experienced healthcare, technology and product professionals who work very hard and thrive in a fast-paced environment that is constantly changing. As an early team member, we will expect you to exhibit extreme ownership of your objectives, demonstrate a willingness to take risks and never act as a cog in the wheel. 

Who are we looking for

The ideal candidate will be enthusiastic and driven to provide outstanding customer support consistently across any channel. Plus if you’ve worked in high performing sales or call center environment and familiar with ticketing systems. Ability to handle multiple tasks including care coordination, inbound and outbound calls, and provider support. If you thrive on hitting individual and team goals, providing a world-class customer experience, and being adaptable in a fast paced environment to change mental health for the better you are encouraged to apply. 

Customer Support Specialist Duties:

• Within one week: Be able to take client intake calls and triage tickets. Understand and utilize ticketing systems. 
• Within two weeks: Triage provider issues, understand client and provider systems. 
• Within one month: Own an individual part of the customer operations team goals and reach success according to team metrics. 

Gotta Have This:

• Speak English Fluently
• Excellent verbal communication skills
• Excellent listening skills
• Time Management 
• Ability to think critically in complex situations
• Calm under pressure
• Detail Oriented 
• Adaptable to changing work environments and tasks
• Able to work in downtown Denver - right next to Union Station

Nice to Have: 

• Strong bilingual skills a plus (Spanish preferred) 
• Experience in a start-up environment
• Healthcare experience

BENEFITS

• Experience and Career Growth. You will be part of the core team as the company enters a major growth phase. We always look to promote first from within and everyone on the team is taking on multiple roles. We don’t know how to say “that isn’t my job.”
• Startup Environment. From our location directly across from Union Station, to unlimited coffee and healthy snacks, to a #1 2019 Best Place to Work office culture, things are changing and improving EVERY SINGLE DAY.
• Health, Vision, Dental and 401k. Excellent employee benefits.
• Stock Option Grant. We want all of our team to be focused on long-term success and growth.
• Therapy Benefits. We encourage our team to engage in proactively maintaining strong behavioral health and offer all employees access to SonderMind therapists.
• Mandatory Vacations. We’ve read the research and it is clear – employees who take vacation are more productive, happier and compensated more. SonderMind has an unlimited vacation policy, but REQUIRES employees to take a minimum of 3 weeks of vacation per year.
• Competitive Start-Up Salary. We all need to eat, right?
  

SonderMind Inc. is an equal opportunity employer.