Customer Support Specialist – AR

| Greater Denver Area
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

The Customer Support Representative is responsible for providing triage services on all inbound Customer billing and collection queries, as well as generating and assigning Customer follow-up tasks and escalations.


Role begins $19.96 hourly.

Core Requirements and Responsibilities:

Essential job functions included but are not limited to the following:

· Provides a best effort to answer or resolve a Customer query or issue on the first contact

· Provides clear and concise documentation on Customer reported issues, and subsequent resolution

· Responsible for escalation of unresolved issues to AR Billing Services as required via Salesforce Case

· Responsible for providing payment options to Customers when needed

· Provides invoices/invoicing information to both external and internal Customers

· Working, owning, and resolving AR cases in Salesforce

· Getting customers to sign up for our MyVertafore payment portal

· Completes other duties as assigned by manager


Knowledge, Skills and Abilities:

· Ability to work effectively with, and obtain cooperation from other employees as well as outside parties

· Ability to work in a fast-paced environment where changes to procedures are common

· Must enjoy problem solving

· Must be goal driven

· Consistently exercises good judgment

Qualifications:

· Exceptional interpersonal and customer support experience required.

· Excellent verbal and written communication skills.

· Strong analytical and critical thinking skills

· Proficient with Microsoft Office Products.

· Experience supporting customers through a variety of contact channels including chat, email and phone.

· 2 years of data entry experience in an order management, sales environment, or related work experience.

Additional Requirements and Details:

· Travel required up to 10% of the time.

· Located and working from an office location.

· Occasional lifting and/or moving up to 10 pounds.

· Frequent repetitive hand and arm movements required to operate a computer.

· Specific vision abilities required by this job include close vision (working on a computer, etc.).

· Frequent sitting and/or standing.


Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
    • .NETLanguages
    • AWS (Amazon Web Services)Languages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • SqlLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases

Location

Great location in the heart of downtown Denver just a block away from the RTD lightrail.

What are Vertafore Perks + Benefits

Culture
Volunteer in local community
Vertafore offers employees 1 paid day to volunteer at the non-profit of their choice.
Friends outside of work
Eat lunch together
Intracompany committees
Vertafore offers opportunities to join several committees, including Women of Vertafore, LGBTQ+, etc.
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Vertafore employees can contribute up to $2750 annually to their FSA.
Disability Insurance
Disability insurance covers 100% of annual salary for up to 90 days of disability.
Dental Benefits
Our dental plan covers $1500 of expenses per person.
Vision Benefits
The vision benefits plan covers 100% for annual eye exams with $175 for glasses or contact lenses.
Health Insurance Benefits
Vertafore offers three different health plans to meet the needs of our employees.
Life Insurance
Pet Insurance
We offer a Pet Insurance plan through Nationwide.
Wellness Programs
Onsite Gym
Team workouts
Vertafore's team fitness initiatives include in-office yoga, a partnership with Planet Fitness, and other recreational team sports.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Vertafore provides employees with a 401(k) matching plan managed by [provider]. We match up to 50% of contributions up to 3% of an employee's annual gross pay.
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Vertafore provides up to 6 weeks of parental leave for the primary caretaker. We also provides 6 weeks of leave for the secondary caretaker.
Family Medical Leave
Adoption Assistance
We reimburse up to $2,500 for eligible adoption expenses and 6 weeks of paid leave.
Company sponsored family events
Vertafore sponsors family oriented events semi-annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Vertafore hosts company outings annually.
Game Room
Stocked Kitchen
In various areas of the office, Vertafore provides weekly fresh fruit services, bagels and donuts on specified days, as well as snacks and drinks.
Some Meals Provided
We provide free breakfast on Mondays and Fridays.
Happy Hours
Recreational Clubs
Vertafore sponsors recreational clubs that include sports, board games, video games, book clubs, etc.
Home Office Stipend for Remote Employees
Professional Development Benefits
Tuition Reimbursement
Our tuition reimbursement plan offers an annual max of $5,250.
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Vertafore's mentorship framework is an independently led experience between a mentee and a mentor. Resources are ongoingly provided to start this relationship and keep it successful & valuable.
Online course subscriptions available

Additional Perks + Benefits

We felt like the stretch of no three day weekends from Feb - May was too long, so we added our own holiday! We celebrate Vertafore Rest and Recharge day in April, and the whole company has a long weekend.

More Jobs at Vertafore58 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
HR + Recruiting
Marketing
Operations
Product
Project Mgmt
Sales
Content
Design + UX
new
Denver
Data + Analytics
new
Denver
Operations
new
Denver
Developer
new
Denver
Product
new
Denver
Developer
new
Denver
HR + Recruiting
new
Denver
Developer
new
Denver
Sales
new
Remote
Data + Analytics
new
Remote
Project Mgmt
new
Denver
Data + Analytics
new
Denver
Developer
new
Remote
Developer
new
Denver
Operations
new
Denver
Marketing
new
Denver
Operations
new
Denver
Marketing
new
Denver
Developer
new
Denver
Developer
new
Denver
Product
new
Remote
Marketing
new
Denver
Developer
new
Denver
Operations
new
Denver
Developer
new
Denver
HR + Recruiting
new
Denver
Data + Analytics
new
Denver
Finance
new
Denver
Developer
new
Remote
Developer
new
Denver
Data + Analytics
new
Denver
Developer
new
Denver
Product
new
Denver
Developer
new
Denver
Content
new
Denver
Product
new
Denver
Operations
new
Denver
Product
new
Denver
Product
new
Denver
Operations
new
Denver
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Vertafore's full profileSee more Vertafore jobs