Customer Support Representative

| Greater Boulder Area
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Description

Join the team that is transforming the way coaches and athletes interact!

At TrainingPeaks, we share a passion for creating innovative endurance training software. We are looking for a customer care expert to provide an exceptional experience to all customers with the end goal of increasing their success as coaches and athletes.

As Customer Support Representative, you will respond to and troubleshoot customer inquiries for both athletes and coaches across the entire TrainingPeaks product line, including TrainingPeaks.com, WKO, and Best Bike Split. This is a regular, full-time, and hourly position.

Your day-to-day in our open, collaborative workspace will look like:

  • Resolving customer questions and issues via an online ticketing system (ZenDesk), phone/Skype, online webinars, etc.
  • Providing exceptional service for athletes and coaches
  • Encouraging the use of the TrainingPeaks ecosystem of products and features where appropriate
  • Performing other duties as assigned

Requirements

  • Minimum of one year of experience with TrainingPeaks as an athlete and/or a coach
  • Excellent written and verbal communication skills
  • Highly customer-focused team player
  • Proven positive ‘can do’ ‘will do’ attitude
  • Passion for endurance sports, health, and fitness
  • Experience using downloadable training devices (ex. heart rate monitors, GPS devices, power meters, etc…) with a working understanding of how to analyze that data in TrainingPeaks
  • Working understanding of concepts around training and racing with a power meter
  • Strong critical thinking and problem-solving skills without a lot of direction or input
  • Strong organizational and time management skills

Other desired qualifications:

  • High school degree or equivalent
  • Experience as an endurance athlete
  • Experience using Best Bike Split and/or WKO
  • Experience with ZenDesk

Benefits

Benefits and Perks:

  • 100% company-paid medical plan for employees with buy-up options as well as dental and vision insurance for employees (dependent coverage available)
  • $1,200/year fitness reimbursement to purchase any items related to healthy living
  • 3 weeks of PTO for all new hires; increase in PTO at various years of service
  • 4 week paid sabbatical for all employees after 7 years of employment
  • Stocked kitchen with snacks and drinks
  • Dog-friendly office
  • Music Studio for all to practice, jam, and record
  • Onsite workout area access: treadmill, bike trainers, rowers, full weightlifting gym with CrossFit equipment, and changing rooms with showers and towel service
  • Corporate discounts on gym memberships and top-brand gear
  • Beautiful North East Boulder, CO location
  • Flexible work schedule in a culture of trust

TrainingPeaks, TrainHeroic, Alfred Music, and MakeMusic are all partnered brands under the umbrella company Peaksware in beautiful Boulder, Colorado. Peaksware has been recognized as one of Outside Magazine's "Best Places to Work" six times and was voted #15 of 100 on Built in Colorado's "Best Places to Work" list! Through a unique approach to deliberate practice, each company within Peaksware develops software solutions and provides services focused solely on their respective markets to help guide people along their own journey of improvement and skill development.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • Twitter BootstrapLibraries
    • MaterialLibraries
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • Microsoft SQL ServerDatabases
    • RedisDatabases
    • AWS DynamoDBDatabases
    • Google AnalyticsAnalytics
    • SegmentAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • AsanaManagement
    • TrelloManagement
    • Target ProcessManagement
    • MiroManagement
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM
    • MandrillEmail
    • IterableEmail

Location

Our north Boulder location offers sweeping mountain views and nearby trails for lunchtime rides and runs.

An Insider's view of TrainingPeaks (A Peaksware Company)

How does your team reward individual success?

During our weekly progress meeting we have the opportunity to nominate someone from the team who has gone above and beyond to get a project done. They get to spin a prize wheel. It provides an opportunity for that team member to get recognized for their hard work and reward them.

Oriol

Partnerships Coordinator

How do you collaborate with other teams in the company?

I work with digital, creative, brand & engineering teams to create content that engages users with how best to use our product & also educates endurance athletes of all levels about how to reach their performance goals. We spend a lot of time making sure our wide range of expert coaches can highlight their experience & insights in the right ways.

Susan

Director, Content

How does the company support your career growth?

One of our top values is to provide employees with the opportunities & tools to help them grow. Regular check-ins on personal growth, opportunities to learn about other positions within the company & resources to help each employee move in the direction they are most interested in, are a few examples of the dedication to supporting longterm growth.

Justin

VP, Customer Team

What are TrainingPeaks (A Peaksware Company) Perks + Benefits

TrainingPeaks (A Peaksware Company) Benefits Overview

Lunchtime group rides and runs, an in house gym and comprehensive health, dental and vision plans.

Culture
Partners with Nonprofits
TrainingPeaks partners with Adopt-A-Road, the Emergency Family Assistance Association, the Longmont Humane Society and Community Food Share.
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
TrainingPeaks offers in house yoga three days a week.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Sabbatical
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
TrainingPeaks has ride share programs for people that carpool, ride their bikes or commute on public transit into the office.
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Acme Co. hosts lunch and learn meetings on occasion.
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