Customer Support Representative at TrainingPeaks (A Peaksware Company)

| Greater Boulder Area
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Description

Join the team that is transforming the way coaches and athletes interact!

At TrainingPeaks, we share a passion for creating innovative endurance training software. We are looking for a customer care expert to provide an exceptional experience to all customers with the end goal of increasing their success as coaches and athletes.

As Customer Support Representative, you will respond to and troubleshoot customer inquiries for both athletes and coaches across the entire TrainingPeaks product line, including TrainingPeaks.com, WKO, and Best Bike Split. This is a regular, full-time, and hourly position.

Your day-to-day in our open, collaborative workspace will look like:

  • Resolving customer questions and issues via an online ticketing system (ZenDesk), phone/Skype, online webinars, etc.
  • Providing exceptional service for athletes and coaches
  • Encouraging the use of the TrainingPeaks ecosystem of products and features where appropriate
  • Performing other duties as assigned

Requirements

  • Minimum of one year of experience with TrainingPeaks as an athlete and/or a coach
  • Excellent written and verbal communication skills
  • Highly customer-focused team player
  • Proven positive ‘can do’ ‘will do’ attitude
  • Passion for endurance sports, health, and fitness
  • Experience using downloadable training devices (ex. heart rate monitors, GPS devices, power meters, etc…) with a working understanding of how to analyze that data in TrainingPeaks
  • Working understanding of concepts around training and racing with a power meter
  • Strong critical thinking and problem-solving skills without a lot of direction or input
  • Strong organizational and time management skills

Other desired qualifications:

  • High school degree or equivalent
  • Experience as an endurance athlete
  • Experience using Best Bike Split and/or WKO
  • Experience with ZenDesk

Benefits

Benefits and Perks:

  • 100% company-paid medical plan for employees with buy-up options as well as dental and vision insurance for employees (dependent coverage available)
  • $1,200/year fitness reimbursement to purchase any items related to healthy living
  • 3 weeks of PTO for all new hires; increase in PTO at various years of service
  • 4 week paid sabbatical for all employees after 7 years of employment
  • Stocked kitchen with snacks and drinks
  • Dog-friendly office
  • Music Studio for all to practice, jam, and record
  • Onsite workout area access: treadmill, bike trainers, rowers, full weightlifting gym with CrossFit equipment, and changing rooms with showers and towel service
  • Corporate discounts on gym memberships and top-brand gear
  • Beautiful North East Boulder, CO location
  • Flexible work schedule in a culture of trust

TrainingPeaks, TrainHeroic, Alfred Music, and MakeMusic are all partnered brands under the umbrella company Peaksware in beautiful Boulder, Colorado. Peaksware has been recognized as one of Outside Magazine's "Best Places to Work" six times and was voted #15 of 100 on Built in Colorado's "Best Places to Work" list! Through a unique approach to deliberate practice, each company within Peaksware develops software solutions and provides services focused solely on their respective markets to help guide people along their own journey of improvement and skill development.

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Technology we use

  • Engineering
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Location

Our north Boulder location offers sweeping mountain views and nearby trails for lunchtime rides and runs.

An Insider's view of TrainingPeaks (A Peaksware Company)

How does the company support your career growth?

One of our top values is to provide employees with the opportunities & tools to help them grow. Regular check-ins on personal growth, opportunities to learn about other positions within the company & resources to help each employee move in the direction they are most interested in, are a few examples of the dedication to supporting longterm growth.

Justin

VP, Customer Team

What’s the vibe like in the office?

People are always super positive and energetic. You might be collaborating on a project with your team one minute, doing push-ups together the next, and wrapping up the day with a beer and a bike ride. It's awesome!

Charlie

UX Designer

What are TrainingPeaks (A Peaksware Company) Perks + Benefits

TrainingPeaks (A Peaksware Company) Benefits Overview

We offer lunchtime group rides and runs, an in-house gym and comprehensive health, dental and vision plans!

Culture
Volunteer in local community
We partner with Adopt-a-County Road and conduct road clean-ups twice a year to maintain our stretch.
Partners with Nonprofits
We partner with the Emergency Family Assistance Association, the Longmont Humane Society and Community Food Share a few times a year to help raise money for local organizations.
Friends outside of work
Eat lunch together
Intracompany committees
We have a Diversity, Equity and Inclusion committee that involves memebers from all the Peaksware brands.
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Our pet insurance policies can be individualized based on each of your pets and how much coverage you'd like.
Wellness Programs
We host yoga on-site two days a week.
Onsite Gym
Team workouts
You can always see team members leaving the office on group rides and runs on any given day!
Mental Health Benefits
We have an Employee Assistance Program that allows employees to have 3 company paid for counseling sessions either electronically or in-person every calendar year!
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide 4 weeks of parental leave for primary and secondary caretakers.
Flexible Work Schedule
Remote Work Program
Our remote work program includes work from home on occasion as well as regularly scheduled work from home days by team and manager discretion.
Family Medical Leave
We provide up to 12 weeks of unpaid, job-protected leave to eligible employees.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Casual dress is a huge perk in our offices, particularly with employees who are also endurance athletes and prefer athletic gear any day of the week.
Commuter Benefits
We have ride share programs for people that carpool, ride their bikes or commute on public transit into the office.
Company Outings
We host annual outings, including our holiday parties, summer family picnics, and onsite field day. What can we say...we have a lot of fun together, both in and out
Stocked Kitchen
Bevi sparkling water, abundant coffee, tea, fruit, and healthy snacks can always be found in any of our kitchen areas.
Some Meals Provided
Lunch & Learns and meetings are catered, but we also offer a healthy subsidized lunch catered by Sifted, once a week in our Boulder office.on ___. Employees get free lunch on
Happy Hours
Teams frequent nearby spots for happy hours, but we also host them ourselves every Friday when other teams aren't already hosting happy hours in the common space.
Parking
Recreational Clubs
Employees love playing rec league softball together, and many of our employees compete in races, annually representing Peaksware!
Relocation Assistance
Dependent upon the role and level, we offer varying amounts of financial assistance to new hires relocating to the area to cover moving and travel expenses, along with sharing local housing referrals.
Professional Development Benefits
Job Training & Conferences
We host our own Endurance Coaching Summit every year!
Diversity Program
Lunch and learns
Lunch and learns are frequently held on various topics!
Promote from within

Additional Perks + Benefits

Not only do you contribute daily to making incredible products for end-users, but you can use them for free yourself--employees have access to free accounts from all of our brands. Our music studio, "The Woodshed" is a pretty sweet perk too - take lessons, give lessons, or have a jam sesh onsite around your schedule! Our corporate discount offering and connections to top-brand gear and other local memberships is extensive and pretty rad too! Basically, we take care of our employees, and want to value them with our offering of benefits and perks as much as possible!

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