Job Summary

We are looking for dedicated, caring, and detail-oriented individuals to join our growing team. This is an opportunity to be a part of a fast-growing tech company in an exciting position. Your role will focus on onboarding and supporting clinics to maximize the value Unified Practice brings to their business. 

Responsibilities

• Learn our product offering and be able to communicate our value to potential customers
• Guide clinics through the implementation process to ensure the successful adoption of Unified Practice and maintain high client satisfaction
• Establish and maintain relationships with clinics and practitioners by understanding their business objectives and providing exemplary support with the goal of creating long term loyal customers
• Continuously learn and maintain your expert product knowledge and educate practitioners and their staff on the functionality and uses of Unified Practice’s platform
• Track your interactions and keep customer data organized using our CRM and ticketing tools
• Provide live chat, email, and phone support, log bugs, follow up on existing issues, provide customer insights and feedback to sales, engineering, and others
• Proactively engage existing customers to ensure successful adoption of the platform
• Maintain high levels of customer satisfaction by providing fast and accurate responses
• Support leadership and actively contribute to key business initiatives

Requirements

• You possess a natural ability to communicate with people of all backgrounds
• Excellent writing skills and ability to quickly compose clear and concise answers
• You treat all feedback, issues, and questions as opportunities to improve
• You have at least 1 year experience working in a medical office setting or wellness clinic
• You never miss an important detail and have strong organizational skills
• You’re ready to play an “all hands on deck” role at a fast-growing, early-stage company – with the ability to prioritize and think strategically about how to improve processes to make our users experience even better, as well as manage day-to-day tasks.
• Dependable with the ability to multitask and work in a fast-paced environment
• Excellent troubleshooting and problem-solving skills - you’re able to investigate before you you escalate
• Experience working remotely
• You’re hungry to grow both personally and professionally
• You’re a technology native – someone who won’t flinch when using any of our clinic service systems or team communication/organization tools. Experience with software such as scheduling or billing software a big plus!
• Acupuncturists and other wellness practitioners strongly preferred; Denver residents preferred

Why Unified Practice

Our customers run their entire business on our software - our system is quite in-depth and takes some time to learn. We have a detailed training program that includes shadowing calls, receiving constructive feedback on ticket responses, and listening in on customer interactions. Training typically takes 3-6 months.

Once you’re leading coaching calls and answering tickets like a pro, you’re given the autonomy and agency to supplement your daily work with projects you’re excited about. You have the ability to influence you and your team’s processes and even drive change across the whole company.

We promote from within, which means we hire smart, passionate, dedicated people who show up for our customers and their teammates as much as for themselves. We want your experience working at Unified Practice to be something you can look back on later in your career as a pivotal place where your passions were nurtured, the projects you worked on steered your career forward, and you received high quality mentorship.