Customer Support Representative

| Greater Denver Area | Hybrid
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Checkr’s mission is to build a fairer future by improving the understanding of the past. Since graduating Y-Combinator in 2014, Checkr’s product has shifted the on-demand economy and has continued to scale into serving enterprise companies across various industries. As a company that provides modern and compliant background checks for global enterprises and startups, Checkr knows first hand how difficult it may be for individuals with prior criminal history to find employment and we want to help provide fair chances for the formerly convicted. A career with Checkr provides the opportunity to make an impact on the professional lives of millions of people and we encourage all qualified individuals to apply for our roles.

As a Customer Success Representative at Checkr, you will be the first line of communication that our clients experience. As their first point of contact, it is your responsibility to provide impeccable, empathetic customer service in a fast-paced, regulated industry.

Responsibilities:

  • Provide consistent, excellent customer service to all Checkr Customers
  • Answer emails and phone calls appropriately and in a timely, professional, empathic manner
  • Escalate complex client issues to Tier 2 Customer Success Representatives in a timely manner
  • Provide feedback about how we can, as a team and company, provide excellent customer experience

What You Bring:

  • Clear, articulate, and professional written and verbal communication
  • A strong and proven track record of amazing customer service
  • Ability to show empathy and compassion, while maintaining company integrity
  • Problem solver; ability to be proactive and anticipate client needs
  • Comfortable multi-tasking in a fast paced environment

What you get:

  • A fast-paced and collaborative environment
  • Learning and development allowance
  • Competitive compensation and opportunity for advancement
  • 100% medical, dental and vision coverage
  • Unlimited PTO policy
  • Gym membership, transportation reimbursements
  • Catered lunch, dinner, and snacks

Equal Employment Opportunities at Checkr

Checkr is committed to hiring talented and qualified individuals with diverse backgrounds for all of its tech, non-tech, and leadership roles. Checkr believes that the gathering and celebration of unique backgrounds, qualities, and cultures enriches the workplace.

Checkr also welcomes the opportunity to consider qualified applicants with prior arrest or conviction records. Checkr’s commitment to diversity extends to hiring talented individuals in spite of a prior criminal history in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance.

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Surrounded by hip bars, restaurants and Colorado's State Capitol, there's always something new to see and do near our office!

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