Customer Support Representative

| Greater Denver Area
You’ll be helping to support a previously underserved industry that powers 4% of the US economy, and sees 1/2 of the US population purchase in it each day. You’ll be working closely with our Customer Success Team to help optimize the experience our customers have with Skupos, and will have the unique opportunity to help shape our Support processes for the future.
What You’ll Be Doing:
+ Manage the Case queue in Salesforce
+ Assist in answering phones from the Support queue
+ Assist in answering inbound chats from customers
+ Assist with outbound calls to customers with technical issues
+ Ensure all customer data is accurate in our CRM
+ Shape Support processes for the future of the company
+ Learn every day and have a ton of fun doing it!
What We’re Looking For:
+ You have an intense attention to detail
+ You enjoy talking to customers
+ You’re able to multi-task with ease
+ You enjoy solving problems
+ You love to win and are motivated by your own success
+ You want to be part of a team
What We Offer:
+ Growth trajectory
+ Full Medical, Dental, and Vision coverage for you
+ Unlimited vacation
+ Equity in the company
+ On-going training and leadership development opportunities
About Skupos
We are a company dedicated to helping convenience stores grow their business by better managing operations, and giving their suppliers tools to drive efficiencies into the supply chain. Skupos allows single-store operators, and Fortune 100 distributors alike to streamline their workflow and automate the supply chain.
Founded in 2016 and headquartered in San Francisco, our mission is to bring the convenience store industry into the digital age by making it easy for everyone to manage, explore, and understand the data that drives their operations.
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Technology we use

  • Engineering
    • C++Languages
    • JavaLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • Ruby on RailsFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases

Location

Denver, CO

An Insider's view of Skupos

What’s the vibe like in the office?

Life at Skupos provides employees with a balance of being relaxed and autonomous, but we all work really hard & go above and beyond to get our jobs done. If you need a breather, it's cool to take a break and play some ping pong. There is also a solid sense of camaraderie & collaboration throughout the office that extends across the different teams.

Michael Coston

Integration Specialist

How do you collaborate with other teams in the company?

As the Salesforce Admin, I am constantly working with all departments across the company. Collaborating w/ this many people requires that I am easily accessible to both SF & Denver offices. To ensure this happens, I set up weekly meetings w/ each team to discuss their needs, as well as a meeting for everyone to attend so we're all on the same page.

Hannah East

Salesforce Admin

What are some social events your company does?

From our Friday team lunches to happy hour on our patio, Skupeeps are always interacting. We have an annual company retreat, quarterly department outings and tons of karaoke! Each holiday we have our own celebration for anyone to join! My favorite part about Skupos is the constant social interaction with one another and our close family dynamic.

Sadye Terre

Customer Success Manager

What are Skupos Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Open door policy
Team based strategic planning
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Game Room
Our game room includes Ping Pong.
Stocked Kitchen
Some Meals Provided
Happy Hours
Happy hours are hosted Once per week.
Pet Friendly
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Onsite training courses.
Cross functional training encouraged
Promote from within
Time allotted for learning
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