Customer Support Representative
Greater Denver Area
You’ll be helping to support a previously underserved industry that powers 4% of the US economy, and sees 1/2 of the US population purchase in it each day. You’ll be working closely with our Customer Success Team to help optimize the experience our customers have with Skupos, and will have the unique opportunity to help shape our Support processes for the future.
What You’ll Be Doing:
+ Manage the Case queue in Salesforce
+ Assist in answering phones from the Support queue
+ Assist in answering inbound chats from customers
+ Assist with outbound calls to customers with technical issues
+ Ensure all customer data is accurate in our CRM
+ Shape Support processes for the future of the company
+ Learn every day and have a ton of fun doing it!
What We’re Looking For:
+ You have an intense attention to detail
+ You enjoy talking to customers
+ You’re able to multi-task with ease
+ You enjoy solving problems
+ You love to win and are motivated by your own success
+ You want to be part of a team
What We Offer:
+ Growth trajectory
+ Full Medical, Dental, and Vision coverage for you
+ Unlimited vacation
+ Equity in the company
+ On-going training and leadership development opportunities
We are a company dedicated to helping convenience stores grow their business by better managing operations, and giving their suppliers tools to drive efficiencies into the supply chain. Skupos allows single-store operators, and Fortune 100 distributors alike to streamline their workflow and automate the supply chain.
Founded in 2016 and headquartered in San Francisco, our mission is to bring the convenience store industry into the digital age by making it easy for everyone to manage, explore, and understand the data that drives their operations.
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