Summary
Xyleme is seeking a Customer Support Representative to join our team. This position is an excellent opportunity for candidates looking to get their foot in the door with a very exciting and rapidly growing company. If you are looking for a company that rewards hard work with financial and professional growth opportunities, then we want to talk to you!
We're looking for a Customer Support Representative who is interested in solving customer problems using technology. The successful candidate will combine organizational, analytical, relationship building and technical skills to deliver service to our clients. As a Customer Support Representative, you will become a product expert and work with our clients to answer questions, deliver training, and resolve issues.
Primary Responsibilities:

• Provide excellent customer service to all clients both over the phone and via email
• Maintain relationships with clients
• High volume email correspondence
• Deliver support via email, phone, video conference, and thorough documentation of solutions
• Provide troubleshooting, coordination, issue resolution and follow up related to cases submitted by our customers
• Lead customer training
• Review customer accounts and check for accuracy
• Maintain open lines of communication with Customer Success Managers, Product and Sales to ensure the customer voice is heard throughout the organization
• General administrative duties as needed

What we're looking for:

• A minimum of 6 months of customer service or office experience preferred
• Excellent computer skills - MS Outlook, Word, Excel, PowerPoint
• Ability to multitask
• Proven work ethic
• Excellent communication skills (written and verbal)
• Strong ethics and integrity
• Great organizational and time management skills
• Detail-oriented
• Bachelor's degree required

Why you'll love it here:

• Opportunity to work for an entrepreneurial company in an exciting phase of growth.
• Competitive Compensation Package
• Health, Dental and Vision Insurance
• Employer-matched 401(k) plan
• Open/Flexible Time Off + 12 Paid Holidays
• Flexible time off + 12 paid holidays!
• Our incredible workspace is perfectly situated in LoDo, directly across from Union Station

About Xyleme:
Xyleme is a market leading cloud-based provider for learning content management and creation platform specifically built to transfer institutional knowledge faster. The Company's proven systems manage the entire content lifecycle process- improve productivity, enable sales and growth initiatives, ensure compliance, and drive optimization to employees and stakeholders across the extended enterprise. Xyleme's product suite (Studio and CDS) has won numerous industry awards and is used by the world's leading Fortune 500 brands across every major industry vertical including: 3M, Cisco, Christus Health, Dunkin Brands, Kaiser Permanente, TMobile, and VMWare .
With a recent capital investment from Bow River Capital, Xyleme has been afforded the opportunity to invest in initiatives aimed at accelerating growth and delivering on market leading innovation to enhance the modern learning experience in training and development, and to scale operations globally across every dimension.
In addition to our commitment to equal pay for equal work, Xyleme is also committed to equal opportunity regardless of race, color, age, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, sexual orientation, marital status, citizenship, national origin, disability, or veteran status.