Customer Support Representative (Contract-to-hire) - [#749]
eGym’s mission is to make the gym work for everyone! eGym is the pioneering innovation leader for integrated digital fitness products. The company was founded in 2010 in Munich, Germany and now has more than 2,000 customers in 12+ European countries. After receiving over $60 million in venture capital funding, eGym decided to extend its global expansion and entered the US market in 2017.
eGym combines latest machine technology, powered by German engineering, with an open cloud platform and the advantages of connected mobile applications to deliver intuitive and effective workouts with more fun and data-driven member support. By offering apps for members and trainers, eGym simplifies operations and provides operators with all the necessary tools to support their customers on their individual member journey. eGym offers an open cloud platform that integrates a great variety of partners like Matrix, Precor, Life Fitness, Fitbit, Polar, Inbody and many others.
We are looking for a dedicated Customer Support Representative who wants to revolutionize the customer and service experience together with us. Do you share our philosophy and want to be part of our success story? Then join eGym and help us grow day by day!
PLEASE NOTE: This position is a FULL TIME contract position from December, 2019 - March, 2020 with the potential for a contract-to-hire situation.
Location: Boulder, CO
Your daily workout
You will creatively assist customers with issues related to our products
You will research, analyze, and resolve customer questions and requests according to the set agreements
You will coordinate with Operations, Sales, Engineering, and other teams to support customer needs
You will manage customer satisfaction surveys and end user feedback
You will maintain appropriate records and performs related administrative and clerical functions
You will create and prepare documentation and reporting as needed and document all customer interaction in our CRM system
Your fitness level
You have one or more years of experience as a Customer Support Representative or related role
You have excellent customer service and outstanding communication skills, as well as a strong follow-through
You are able to communicate in technical and non-technical terms depending on audience
You have the ability and desire to thrive in a team-oriented, fast-paced environment
You are self-motivated and highly organized with a strong attention to detail
You have a positive can-do attitude, hands-on style and willingness to take on ad-hoc tasks as needed
Experience with Zendesk is a significant advantage
Your training equipment (visit us on glassdoor)
Join the innovation leaders in the fitness and health industry
Be part of a fast-growing, and well-financed German technology company leading the digital transformation within its industry
Develop your skills with varied, challenging tasks and regular feedback to benefit from a steep learning curve
Get plenty of developmental opportunities and work closely with customers
Be part of a modern company culture where talent and passion is welcomed, appreciated, and part of the decision making process
eGym Inc offers the following perks:
Team lunch Fridays
Occasional happy hours
Office snacks
Creative workspace
In-office eGym equipment
Contact: Taylor Hahn
For further information: https://career.egym.com/