About Procare

Our mission is to simplify childcare operations and create meaningful connections by providing technology, expertise, and unparalleled service.

Procare Solutions is the number 1 name in childcare software – used by more than 35,000 childcare businesses across the country. For over 30 years, childcare professionals have looked to Procare to provide real-time information for making critical decisions, maintaining compliance with local and state regulations, and adhering to business best practices.

We make childcare management run smoothly, so that our customers can spend more time focusing on the kiddos, not back office administrative duties.

A little about the role…

A Payment Services Specialist provides support to end-user (customer) software-related questions and step-by-step solutions. Support is provided by clearly communicating solutions in a user-friendly and professional manner. Payment Services Specialists commit to excellence and provide the best customer experience.

What You Will Do…

• Be responsible for helping existing customers as they integrate into and utilize our Tuition Express product
• Maintain a positive, empathetic, and professional attitude toward customers at all times
• Deliver excellent customer service and support to end-users via remote connection and over the telephone, while using and operating automated call distribution phone software, in-house support ticketing system and in-house customer management systems
• Interact with customers to provide and process information in response to inquiries, concerns, and requests about product usage and services
• Responding promptly to customer inquiries
• Adding services to existing customer accounts such as the ability to process credit cards or change card types accepted
• Interact with customer to provide and process information in response to inquiries, concerns, and requests about product usage and services
• Utilize available resources for identifying customer needs and finding resolution
• Follow standard processes and procedures
• Identify, escalate, or redirect priority issues per Company guidelines
• Redirect users to appropriate resources
• Offer alternative solutions where appropriate with the objective of retaining customer’s business Follow-up and make scheduled call back to customer where necessary
• Stay current with software changes/updates and participate in training as required

Requirements

Our Ideal Candidate Will Have…

• Background in merchant services
• Financial acumen
• Proficiency with Microsoft Office applications
• Punctual, regular, and consistent attendance - this position is in-office
• Proper phone etiquette
• Excellent communication skills both verbal and written
• Demonstrated proficiency in typing and grammar
• Knowledge of customer service principles and practices
• Effective listening skills
• Multi-tasking capabilities
• Understand the scope of support to be provided to the customer and ability to recognize when an issue needs to be escalated
• Establish proper courses of action to ensure that work product is completed efficiently and on time/within proper time limits
• Make customer’s needs a primary focus of one’s actions; developing and sustaining productive customer relationships

Benefits

Why Procare?

• Excellent comprehensive benefits packages including: medical, dental, & vision plans- choose the plan best for you
• HSA option with employer contributions of $50/month
• Vacation time, holidays, sick days, volunteer & personal days
• 401K Plan with employer match and immediate vesting
• Medical, Dependent Care, and Transportation FSA Plans
• Company paid Short and Long-Term disability and Life Insurance
• RTD EcoPass for all Denver employees
• Tuition Reimbursement up to $2,000/year and continued Professional Development
• Free access to our Employee Assistance Program with 24/7 live support
• Casual workplace environment
• Some meals provided
• Voluntary Pet Insurance
• Prime downtown location close to restaurants and entertainment
• Promote from within- excellent career paths

Salary

$19-$23/hour DOE

Location

This position is based in our Denver office. We are currently in a flexible hybrid in-office/remote working model based on local COVID-19 health regulations and business needs. Candidates must be willing and able to work from our Denver office a few days a week.