Checkr’s mission is to build a fairer future by improving the understanding of the past. Since graduating Y-Combinator in 2014, Checkr’s product has shifted the on-demand economy and has continued to scale into serving enterprise companies across various industries. As a company that provides modern and compliant background checks for global enterprises and startups, Checkr knows first hand how difficult it may be for individuals with prior criminal history to find employment and we want to help provide fair chances for the formerly convicted. A career with Checkr provides the opportunity to make an impact on the professional lives of millions of people and we encourage all qualified individuals to apply for our roles.

As a Customer Support Operations Associate, you will be responsible for assisting in customer support functions and programs ranging including provisioning and credentialing accounts, customer and procedural audits, and additional tasks as needed. This position is an excellent opportunity to gain experience in customer support and to help build a truly unique customer success organization. 

Responsibilities:

• Manage the Customer Support Operations inbox, handling time-sensitive operational tasks which support the Customer Success organization
• Credential and Provision new accounts, including auditing new deals
• Work cross-functionally with other departments to create the optimal customer experience
• Assist in customer health-related daily tasks including customer audits and recredentialing
• Participate in and manage operational projects as needed

What you bring:

• 1+ years of customer service experience in a high-paced environment
• Track record of mastering new systems and processes quickly - you are a quick learner
• Attention to detail and willing to dig deep and handle a large workload
• Process and solution-oriented - able to handle ambiguity and shifting priorities
• CRM experience a plus but not required
• Exceptional verbal and written communication skills

What you get:

• A fast-paced and collaborative environment
• Learning and development allowance
• Competitive compensation and opportunity for advancement
• 100% medical, dental and vision coverage
• Unlimited PTO policy
• Gym membership, transportation reimbursements
• Catered lunch, dinner, and snacks

Equal Employment Opportunities at Checkr

Checkr is committed to hiring talented and qualified individuals with diverse backgrounds for all of its tech, non-tech, and leadership roles. Checkr believes that the gathering and celebration of unique backgrounds, qualities, and cultures enriches the workplace.

Checkr also welcomes the opportunity to consider qualified applicants with prior arrest or conviction records. Checkr’s commitment to diversity extends to hiring talented individuals in spite of a prior criminal history in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance.