You:
You are a self-motivated individual who prides yourself on building relationships, advocating for customers and keeping cool under pressure, preferably in the SaaS space.  You have experience in onboarding or implementation, showing you can communicate the benefits of change and drive deep and successful adoption of a new tool. You have API experience and technical acumen. You are motivated by helping businesses find efficiency and reach their potential and have a knack for leveraging multiple relationships to reach goals. You are driven to exceed company, team and individual goals.

Us:
PaySimple is the leading provider of payment solutions for over 20,000 SMBs. Our APIs and SAAS products provide payment acceptance, billing automation, client management, ecommerce, mobile, and point-of-sale solutions tailored to the needs of service-based businesses.  Our team is creating a world-class service organization and our Customer Success Managers are critical to our continued success and the success of our customers.

The Customer Success Team is focused on delivering a frictionless on-boarding process for new, high-value customers. Once a customer is on board, CSMs provide education, onboarding support, and proactive account management to ensure our customers get the most out of our products.  CSMs are responsible for increasing revenue per customer with a focus on increasing transactional volume and product engagement.

Where:
PaySimple is located in Denver’s RiNo district, conveniently located on the A line, just one stop from Union Station. Our collaborative, open-plan office space is filled with high-energy, talented people who enjoy our weekly lunches, table tennis, and hanging out with their co-workers. Please note that due to the current COVID-19 pandemic, our teams are working remotely for the foreseeable future.

Responsibilities:  

• Ensure a smooth handoff from the Sales team to the Customer Success team as each new customer comes on board

• Managing customers through the stages of onboarding, prioritizing daily tasks and playbooks

• Identify on-going sales opportunities within portfolio and up-sell unused functionality and features in order to increase utilization, revenue, and reduce attrition

• Master PaySimple's product and service, payments education and integration capabilities in order to provide small business customers with consultative guidance on how to get the most out of our product and integrations

• Build rapport and develop a trusted advisor relationship with all levels within a SMB’s business

• Passionately support PaySimple's commitment to create an outstanding experience for all of our customers

Experience and Skills:

• 2 – 4 years managing a portfolio of accounts (SaaS account management a plus)

• Experience and demonstrated success in a high volume sales or account management capacity, specifically selling to VP/C-suite/SMB owners

• Organized, detail-oriented individual capable of meeting short-deadline goals on a daily basis

• Ability to prioritize the most important activities daily in order to maximize time spent on each account

• Strong written and oral communication skills

• A team player who performs well independently

• Ability to multitask, take direction and execute with precision

• Must be a confident, adaptable self-starter who thrives in an empowered, fast-paced environment

• Previous start-up/early-stage company experience a plus

• Previous payment processing related experience a plus

Benefits & Perks:

• Competitive salary

• Robust medical benefits & 401(k)

• Public transportation reimbursement

• Gym stipend

• Start with 17 vacation days plus your birthday off

• Snacks, lunches, and happy hours (suspended during COVID WFH policy)

Compensation:
The base for this role is $55,000-$60,000 with commission putting the first-year on-target earnings totaling $60,000-$65,000.