Company Overview:

Arturo is an AI property analytics company that empowers companies with unparalleled property insights to make the most innovative and best decisions for their business and clients. Arturo delivers on-demand property data utilizing multi-source imagery via a configurable API, enabling better risk assessment. 

At Arturo, we use AI to extract a rich and accurate set of property features from remote-sensing imagery for various groups of customers -- and we deliver this product via both a real-time API, web application, and a high-throughput batch system. Customer success is our top priority, and we need your help to support our customers and systems around the clock, operate our system, and deliver our product. 

As a team member of our Customer Support Operations team, you will use your talents to work both directly with our customers and cross-functionally within Arturo to deliver the best possible support experience. You will develop your product knowledge and apply your skills to become an expert resource for our products in order to provide timely responses to customer-facing issues, process large-scale data requests, and deliver custom solutions.

This is a remote position for candidates located in Australia.

What you will do:

• Operate our system on behalf of customers to deliver our product -- datasets of AI-derived property characteristics
• Quickly handle customer issues and escalations -- sometimes escalating to the Site Reliability Engineers or DevOps teams, sometimes handling technical issues within the Customer Support team itself
• Learn our systems and our product to become a super-user
• Monitor the status of our real-time systems and inform/communicate with customers about ongoing issues
• Build and deliver product packages in response to customer requests
• Assist in building out and improving support operations processes and procedures

What you bring:

• Enthusiasm for troubleshooting and problem solving
• Technical aptitude and a strong desire for continuous improvement
• A strong customer-focused mindset
• Ability to communicate among multiple stakeholders -- in particular the ability to convey technical information at the level appropriate for the target audience
• Experience supporting real-time / SaaS products
• Technical proficiency handling and manipulating data products -- JSON, CSV, Excel, SQL, etc.
• Experience as a consumer of APIs
• Python scripting ability and the willingness to grow your skills in this area.

Nice to have:

• Geospatial / GIS experience
• Insurance industry experience
• Kubernetes or AWS experience
• Command-line experience in a Linux-like environment

Key Competencies at Arturo:

• Willingness to learn – You have an insatiable desire to continue growing, a fearless approach to the unknown, and love a challenge
• Teamwork/Collaboration – You like working with others; you participate actively and enjoy sharing the responsibilities and rewards. You pro-actively work to strengthen our team. And you definitely have a sense of humor
• Critical Thinking – You incorporate analysis, interpretation, inference, explanation, self-regulation, open-mindedness, and problem-solving in everything you do
• Drive for Results – You keep looking forward, solve problems and participate in the success of our growing organization

Why you want to work here:

• You are excited about building things that do not yet exist
• You are excited to work in an environment that values accountability and
• ownership
• You enjoy solving problems that initially seem impossible
• You relish working alongside passionate, respectful, and intelligent teammates
• You value being challenged by those around you to achieve great things
• You take pride in your work and want to see results provide tangible value
• You want to create the most sophisticated and accurate products in the InsureTech space
• Fortune 500 customers will use the outputs of your models to power their business and make decisions

More about us:

• We raised a $25M Series B in Q2 of 2021. It’s fueling our growth—and so is revenue: we’re well funded and resourced to achieve and exceed our plans
• We believe culture is essential to our success. Leading with empathy is at the core of our leadership philosophy. We are adapting to the changing world today, and we support our employees by providing a flexible work schedule, home office setup allowance and tools to promote collaboration and impact
• Arturo is at our core a data company and we strive to make data-driven decisions across our business. We use innovative tools and unique opportunities to evaluate and evolve our employee experience and culture

Being an international team member:

• Arturo is a US-based company with a number of large customers in Australia. We are looking to build a small team in Australia to support our customer base
• You will be employed as a contractor through an international company. We will negotiate an annual salary with you and you will be paid twice a month
• You will report to a manager in the US
• You could be required to occasionally travel to meet with your US counterparts. This is, of course, dependent on safety and travel restrictions

Arturo for ALL

We are committed to building a culture as unique as the people, perspectives and passions it represents. We promise to never settle when it comes to diversity, equity and inclusion. As the world changes and evolves, we will always listen, learn and do better...for our teams, for our customers and for our communities.