Customer Support Engineer (System Administration Focus)

| Greater Denver Area
Sorry, this job was removed at 8:11 a.m. (MST) on Wednesday, November 28, 2018
Find out who's hiring in Greater Denver Area.
See all Customer Success jobs in Greater Denver Area
Apply
By clicking Apply Now you agree to share your profile information with the hiring company.

Position: Customer Support Engineer

Location: Broomfield, CO

 

At Alteryx Inc., we value altering the status quo, boldly stepping into the unknown and uncovering something no one else has ever done before. Our associates couple their strength of character with an innovative analytics platform, and have the drive to achieve more than ever thought possible. Blend your will and skill to embrace and solve challenges and we will help you alter everything about your preconceived notions of work. Join the Alteryx team to break barriers and experience the thrill of solving.

 

Overview:

 

This is not your ordinary support job. Alteryx Customer Support Engineers (CSEs) work with the world’s leading companies every day to help them build advanced analytic solutions. From financial services to communications, retail and pharma, you’ll work with customers that are on the leading edge of the analytic revolution. You will help Alteryx customers by addressing their current questions as well as provide guidance associated with the best use of Alteryx software. Additionally, you work closely with other members of the Alteryx team including Sales and Engineering to ensure a superior customer experience with both the product and the company as a whole.

 

Responsibilities: 

  • Review, document, troubleshoot and resolve customer’s Alteryx technical questions for the entire platform
  • Act as a facilitator and assist with the communication between customer and internal teams when escalating issues
  • Respond to customer requests within expected Service Level Agreements and manage customer expectations
  • Contribute knowledge to our Community
  • Must be willing to support either west coast hours (9am-6pm MST) or east coast hours (6am-3pm MST).
  • May be required to participation in a 24/7 on-call rotation

 

Qualifications:

  • Must have 2+ years of experience in at least one of the following:
    • Maintaining computer hardware and software systems (specifically Linux based systems)

    • Maintaining and monitoring data network and network equipment

    • Maintaining file servers and Active Directory, emails, firewall, etc

  • Bachelor's degree in economics, statistics, mathematics, computer science, engineering, or a related quantitative field.
  • Experience troubleshooting server environments and/or network communication issues.
  • Excellent verbal and written communication and interpersonal skills
  • Ability to communicate technical concepts to non-technical users
  • Ability to work with end-user customers directly in a courteous and professional manner
  • Ability to work in a fast-pace environment, under pressure and prioritize multiple tasks

 

 Desired Skills & Experience:

  • Experience with or exposure to Docker, Kubernetes or similar platform
  • Experience with Elasticsearch, InfluxDB, nginx, Logspout, Logstash, or Telegraf
  • Experience using SQL or similar technology
  • Experience working with Business intelligence, ETL and/or reporting tools/software
  • Knowledge of Alteryx a plus

 

Alteryx, Inc. is an Equal Employment Opportunity Employer

Unsolicited third party/agency profiles and resumes will not be considered

Read Full Job Description
Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.

Location

Right at the entrance to the Interlocken Technology Park, our office is easily accessible from Denver and Boulder. You can see the mountains from the office -- need we say more?!

Similar Jobs

Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.
Learn more about AlteryxFind similar jobs