Overview:This is not your ordinary support job. Alteryx Customer Support Engineers (CSEs) work with the world’s leading companies every day to help them build advanced analytic solutions.  From financial services to communications, retail and pharma, you’ll work with customers that are on the leading edge of the analytic revolution. You will help Alteryx customers by addressing their current questions as well as provide guidance associated with the best use of Alteryx software.  Additionally, you work closely with other members of the Alteryx team including Sales and Engineering to ensure a superior customer experience with both the product and the company as a whole.Responsibilities: 

• Act as a facilitator and assist with the communication between customer and internal teams when escalating Alteryx Predictive issues.
• Respond to customer requests within expected Service Level Agreements and manage customer expectations.
• Assist other team members with problem solving and diagnosing the source of Predictive tool issues.

Qualifications:

• Bachelor's degree in economics, statistics, mathematics, computer science, or a related quantitative field
• Experience using statistical programming tools such as Alteryx Predictive tools, R, SAS, or SPSS
• 2+ years of experience working with business intelligence and/or analytics solutions
• 2+ years of experience in a customer-facing and/or consultative environment
• Excellent verbal and written communication and interpersonal skills
• Ability to communicate technical concepts to non-technical users
• Comfortable working in a Microsoft environment and Windows Operating System
• Ability to work with end-user customers directly in a courteous and professional manner
• Ability to work in a fast-pace environment, under pressure and prioritize multiple tasks
• Self-directed, proactive, strong problem solving/troubleshooting skills

 Desired Skills & Experience:

• Knowledge of Alteryx preferred
• Experience working with Business Intelligence, ETL and/or reporting tools. Software experience using dash boarding tools, such as Tableau and/or Qlikview
• Experience using SQL or similar technology; shell scripts, Perl, or related
• Mathematical, statistical, financial, quantitative, and/or spatial modeling for complex business decisions