Customer Support Associate

| Greater Denver Area
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About Zestful

Zestful is the ultimate employee perk platform!

We believe workplaces are diverse and so are employees' interests.

We make it easy for companies to offer a monthly allowance or spot rewards for employees to use on all their favorite products and services (Spotify, Netflix, Fitness Memberships, Education, Experiences, and more) - through a smart debit card.

Our goals are ambitious and we are hard at work building payment technology that has the potential to be used by millions of businesses and people alike. We can't wait to show you more about what we're working on!

What You'll Do

  • You will be our customers’ best problem solver!
  • You will answer customers' questions in a fast and friendly manner while educating them at the same time. You will help solve their problems while teaching them to use and learn more about our platform so they can be proactive in solving problems themselves.
  • You’ll become a pro with our customer support tool, Intercom. You’ll help manage our help articles, our chatbot, and any additional resources to help you and our customers succeed!
  • This is an awesome opportunity for someone who loves: being at an early stage startup, people problem-solving, and making people happy!

Skills We're Looking For

  • Fantastic communicator: Timely, articulate, friendly, and empathic through text, calls, and video as well as speaking up for our customers and your ideas
  • Finisher: Complete things you start and don’t stop until the loop is closed
  • Empathic and understanding: Genuinely empathic, understanding of our customers' problems, and respectful
  • Problem-solver: You get energized by solving problems and find them to be like fun puzzles
  • Tech-savvy: We are a tech company after all. ?

Ideal Experience

  • 1-3 years in a support role in a fast-growing startup,  ideally, using Intercom, Stripe or a payment processing technology. 
  • You've had customers who are in the human resources space. 

Some Benefits & Perks We Offer

  • Competitive salary with equity opportunities in Zestful
  • 100% paid health benefits and a MINIMUM of 15 days of PTO a year
  • $200/mo allowance to spend with your Zestful account
  • Ability to work remote - as a company we are currently testing out WFH every Tuesday & Thursday
  • Flexible hours and serious about work-life balance
  • Team lunches every Friday!
  • The ability to help us innovate as we grow!

A Few Neat Things About Us

  • We're committed to creating a diverse and open work environment where all ideas are appreciated and explored.
  • We are just getting started, meaning you'll play a critical role in helping us build this company (and learn a lot on the way).
  • We went through Y Combinator.
  • We have some seriously great investors and support around us.
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Location

Our office is located in the bustling, art-savvy neighborhood of RiNo - we have plenty of breweries, eateries, and coffee shops to spare.

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