Customer Support Associate
Role Purpose
We’re looking for someone whose energy and drive is contagious to everyone they encounter. Come join a team that routinely receives comments like, "It's a borderless world and you guys have tapped into it. I wish I was working for a company like Craftsy." In this role you’ll get to represent Craftsy and interact with our amazing and talented customers!
Responsibilities
Helping members through email and live chat with site navigation, digital content, eCommerce orders, and mobile app questions
Managing multiple systems including Zendesk, Google Apps, other external web-based apps, and internal tools
Working cross-functionally with other departments to achieve common goals
Creating memorable experiences for our members, our team and yourself
Basic Qualifications
● Bachelor’s degree or 1+ years experience in customer support
Eligibility Requirements
● Interested candidate must submit a resume/CV through www.nbcunicareers.com to be considered
● Willingness to work one weekend day a week
● Must be willing to work in Denver, CO
● Must have unrestricted work authorization to work in the United States