The Position

Are you passionate about problem-solving and customer service? Do you aspire to learn about the vacation rental industry and work in a fast-growing company? We’re on the hunt for a Remote Associate on our Owner Support team! This person is a communication champion who can skillfully provide ongoing assistance to our vacation rental property owners. Homeowner satisfaction and retention is key as we look to continue to build our rapidly growing portfolio of homes. The right person for this role will reflect Evolve’s core values and be a pillar of professionalism to help homeowners grow their small business and maximize their partnership with us. 

This is a full-time, remote position, paying $15 per hour.

What you will do

• Drive customer loyalty by providing empathetic, professional assistance to owners through email and SalesForce CRM.
• Help customers navigate their Evolve account and access all the information they need
• Provide a problem-solving approach to the everyday issues that arise in the vacation rental industry 

What makes you a great fit

• Have a hospitality mindset and a passion for helping others
• Excellent communication skills. You have experience helping customers and providing clear, concise assistance to customer needs
• Active listener. You can patiently provide full attention to customers, taking the time to understand their perspective, and asking appropriate questions to identify the root cause of an issue
• Service Oriented. Passion for customer service and inherent motivation to help others
• Highly organized and detail oriented. You like to have your T's crossed and your I's dotted, so you never miss a thing
• Team Player. You thrive in a collaborative and fluid environment with rapidly changing priorities

Required Remote Work Information

• Applicants must be 18 or older to be eligible for this position
• Work 40 hours per week during owner support operating hours (M - F 7a - 9p; Sat & Sun 8a - 6p MST)
• Must live in the greater Denver area and work remotely in Colorado
• Attend new hire training at the Evolve office in downtown Denver for ten days
• Must provide own reliable computer
• An internet speed of at least 50 Mb/s or higher
• A distraction-free workspace

A Little About Us 

Evolve makes vacation rental easy for everyone. Our fresh approach to vacation rental management offers homeowners a better way to generate rental income and provides travelers with the industry’s best booking experience. 

Thanks to a strong work ethic and an unapologetic passion for hospitality, we now support over 10,000 properties in over 500 markets across North America. We enjoy earning each guest and owner's business - all while having some fun along the way.

Values mean more to Evolve than just bullets on a page. They drive our daily decisions and impact how we work as a hospitality company. Which value sounds the most like you?

• Earn It
• Build Loyalty One Interaction at a Time
• Communicate Often, Honestly & Directly
• Embrace Change
• Stay Hungry & Humble
• Care
• Be Efficient
• Take Risks
• Learn Every Day
• Have Some Fun Along the Way

Evolve is an equal opportunity employer. We believe that a diverse work environment is a successful work environment so all qualified candidates will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.