Checkr’s mission is to build a fairer future by improving understanding of the past. We believe all candidates, regardless of who they are, should have a fair chance to work. Established in 2014 and valued at $2.2B, Checkr is using technology to bring hiring to the next level. Our People Trust Platform uses machine learning to help thousands of companies modernize their background check process and make hiring safer, more efficient, and more inclusive. Some of our customers include Uber, Instacart, Doordash, Netflix, Compass Group, and Adecco.

A career with Checkr is an opportunity to work with some of the best and brightest minds, disrupt an industry for a better future, and give otherwise overlooked candidates access to employment. Checkr has been recognized in Forbes Best Startup Employers and is a top Y Combinator company by valuation. 

Checkr is currently looking to hire a Customer Support Associate Manager, Candidate Experience. The Candidate Experience Team delivers the cornerstone to Checkr’s success by ensuring that the candidates we work with have a positive, valuable experience. We handle sensitive information with care, alleviate concerns in an appropriate and timely manner, and deliver fantastic support. 

The Associate Manager will lead a team motivated by providing a quality candidate experience. They cultivate the happiness of their teams while guiding them through feedback, mentoring, and advocacy within the organization. This means helping to set individual goals, and using metrics to efficiently measure and guide performance in pursuit of those goals.

Responsibilities: 

• Provide day to day leadership and support for a team of 6-8 content center support agents
• Take ownership of escalated candidate issues and follow problems through to resolution
• Work with CX leadership team to proactively manage workflows and department projects to meet SLAs and challenging goals
• Ability to make data driven decisions; aptitude for basic data analysis
• Develop each member of your team and nurture an environment where they can excel through performance feedback, 1:1s, and individual coaching
• Identify and own special projects that directly contribute to the growth and evolution of the candidate experience
• Adapt and implement process change, policies and improvements in a fast-paced environment of expansion
• Experience leading a remote workforce is preferred

What you bring

• 3+ years of experience in people management
• 4+ years of experience in a customer-facing role
• 2+ years of experience in leading projects or peers to achieve common goals
• Outstanding organizational, planning and problem-solving skills with the ability to prioritize multiple issues and produce solutions
• Excellent written and verbal communication skills; proven ability to establish relationships with direct reports, peers, executives and clients
• Self-awareness and a passion to innovate and improve the candidate experience
• Curiosity and a spirit of adventure - we’re building a team for long term success

What you get:

• A fast-paced and collaborative environment
• Learning and development allowance
• Competitive compensation and opportunity for advancement
• 100% medical, dental and vision coverage
• Flexible PTO policy
• Monthly wellness stipend, home office stipend

The base salary for this position will vary based on geography and other factors.  In accordance with Colorado law, the base salary for this role if filled within Colorado is $80,750-$95,000.

Equal Employment Opportunities at Checkr

Checkr is committed to hiring talented and qualified individuals with diverse backgrounds for all of its tech, non-tech, and leadership roles. Checkr believes that the gathering and celebration of unique backgrounds, qualities, and cultures enriches the workplace.   

Checkr also welcomes the opportunity to consider qualified applicants with prior arrest or conviction records. Checkr’s commitment to diversity extends to hiring talented individuals in spite of a prior criminal history in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance.