Headquartered in Boulder, Colorado, GINGR is a SaaS company in the pet care industry. GINGR enables pet parents to make online reservations at pet boarding and daycare facilities and delivers a host of integrated tools enabling these businesses to optimize their operations. GINGR provides everything from feeding, medication, and behavioral tracking to credit card processing, email marketing, and staff scheduling for non-veterinary pet care businesses. 

Our team is a “roll up your sleeves and get the job done” type of group. From the start, our mission has been to creatively solve problems and invent solutions for the pet care industry. This is what has driven the development of our product and formed our support and sales ethos. We thrive on our ability to work collaboratively throughout the company in order to achieve our goals.

Who you are: 

A detail-oriented, self-learner who enjoys troubleshooting software issues and providing clients with solutions that meet their business needs. The right individual will be comfortable answering both process (how-do-I?) and business (how-should-I?) inquiries and requests. Their role is to ensure that the customer is successful using our product and that they have a great experience doing so. Ideal candidates are eager to join us at the ground level, knowing there is room for growth. 

What you’ll be doing:

• Responding to client questions and issues including bugs, feature requests, and business processes through email, chat, and phone.
• Working directly with clients, as well as, Development and Quality Assurance teams to identify, triage, and resolve system issues.
• Documenting frequently asked questions and preparing knowledge-based content.
• Documenting requirements and user stories for production issues and feature requests.

Required Skills: 

• Bachelor’s Degree
• Outstanding written and verbal communication skills
• Strong multitasking and organization skills
• Proven proficiency in troubleshooting and setting priorities

Nice to Have:  

• Experience with customer support teams and processes
• Experience in the Pet Care industry
• An understanding of the Software Development Life Cycle
• Experience with issue ticketing systems such as Jira and Zendesk

Benefits: 

• Health/Vision/Dental plan
• Corporate 401(k) with company matching policy.
• 3 weeks paid vacation.