Customer Support Advocate

| Greater Denver Area
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About Us:

TrackVia offers the most-trusted app building platform for anyone looking for a better way to work. TrackVia gives businesspeople and IT experts the ability to easily build and integrate apps to track, manage, and automate processes in days, not weeks. Our customers make lasting and substantial improvements to their business using TrackVia’s bullet-proof cloud-based technology — and they love getting the industry’s best customer experience every step of the way.

As a Customer Support Advocate your primary activities are supporting TrackVia customers via phone, email, live chat and monitoring our online community. Every day you'll interact with smart business people from all kinds of companies to solve real world business problems. You will have a great impact not only on our customers but you’ll play a key role in shaping our product road map and marketing strategy, as you analyze and convey the feedback you receive from conversations with customers. 

If you enjoy the intellectual stimulation of working with customers to find solutions to interesting challenges, you’ll love this job!

Job Responsibilities:
  • Provide customer training and online product demos
  • Problem solve customer issues
  • Create advanced formulas that make customer applications sing and dance (IF, OR, LOOKUP, etc.)
  • Help customers set up views, charts and dashboards
  • Provide product support via phone, email, live chat and online community
  • Provide basic “data model” recommendations for a relational database
  • Create product customizations using TrackVia’s customization tools
Requirements:
  • Technology enthusiast
  • Analytical problem solving skills
  • Excellent written and verbal communications: clarity, brevity, grammar, articulateness, patience & listening skills
  • Excel power user
  • Understand basic relational database concepts
  • Familiarity with web technologies (HTML/CSS/Javascript)
  • Professionalism: promptness, attention to detail, organization
  • Bachelor Degree preferred, but not required
Salary & Benefits
  • The salary range for this position is $40,000 - $50,000 depending upon experience
  • We cover 100% medical, dental, and vision benefits
  • We understand you have a life outside of work and have an unlimited, flexible time-off policy
  • We provide competitive paid parental leave for all new parents after 6 months
  • We made Built in Colorado’s 2020 Best Small Companies to Work For list and received an Honorable Mention for Outside Magazine’s 2020 Best Places to Work
  • You will have the opportunity to challenge yourself and have a high degree of responsibility and impact
  • Your daily tasks will change often and give you many opportunities to grow your professional and technical skillset and advance your career
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • SeleniumFrameworks
    • ProtractorFrameworks
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • AsanaManagement
    • ConfluenceManagement
    • SalesforceCRM
    • OutreachLead Gen

Location

We are located in the heart of downtown just steps from the 16th Street Mall and a quick walk to public transportation.

What are TrackVia Perks + Benefits

TrackVia Benefits Overview

* We cover 100% medical, dental, and vision benefits
* We provide competitive paid parental leave for all new parents
* We made Built in Colorado’s 2020 Best Small Companies to Work For list
* We understand you have a life outside of work and have an unlimited, flexible time-off policy
* You will have the opportunity to challenge yourself and have a high degree of responsibility and impact
* Your daily tasks will change often and give you many opportunities to grow your professional and technical skillset and advance your career

Culture
Volunteer in local community
Eat lunch together
Intracompany committees
Open door policy
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Up to 100% Health, Dental & Vision premiums for employee only plans. Up to 80% for dependents.
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
& Box Wine in the fridge!
Casual Dress
Commuter Benefits
TrackVia offers all employees the RTD EcoPass
Company Outings
Stocked Kitchen
Happy Hours
Professional Development Benefits
Lunch and learns
Cross functional training encouraged
Promote from within
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